Walter Williams
Summary
Dedicated and accomplished healthcare professional with over 20 years of extensive experience in a diverse range of clinical and administrative roles. Experienced Health Information Specialist with a proven track record of maintaining data integrity, ensuring compliance with HIPAA regulations, and facilitating efficient release of information processes. Adept at resolving discrepancies in electronic health records, providing accurate medical records, and delivering exceptional patient service. Strong attention to detail, and a comprehensive understanding of healthcare regulations and compliance. Seeking to leverage expertise and skills in a dynamic healthcare environment by enhancing patient outcomes and expanding organizational success through continuous improvement and collaborative teamwork. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Forward-thinking Operations Specialist bringing [Number] years of expertise in [Area of expertise] for [Industry] sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in EPIC, Microsoft Word, Powerpoint and Excel. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
32
32
years of professional experience
1
1
Certification
Work History
HIM Specialist Release of Information
Duke University Health System
05.2023 - Current
- Managed the release of medical records in accordance with HIPAA regulations and internal policies
- Accurately processed and fulfilled requests for medical information from patients, legal entities, and healthcare providers
- Utilized Electronic Health Record (EHR) systems and specialized software to retrieve and compile requested medical records
- Conducted thorough reviews of requests to verify the validity of authorization forms and ensure compliance with legal requirements
- Collaborated with healthcare staff to clarify and validate information, guaranteeing accurate and timely release of records
- Implemented quality control measures to minimize errors and maintain the integrity of released information.
Chief Administrator
Williams Learning Academy
08.2015 - Current
- Led the overall strategic vision and operational management of the learning academy
- Successfully increased student enrollment through targeted marketing campaigns and community engagement initiatives
- Implemented data-driven assessment methods to evaluate student progress, enabling timely interventions and personalized learning approaches
- Streamlined administrative processes, reducing operational costs while maintaining high-quality educational services
- Fostered a positive and inclusive learning environment by implementing diversity and inclusion initiatives and promptly addressing student and faculty concerns
- Established strong relationships with parents and guardians, conducting regular communication sessions and workshops to ensure their involvement in student success
- Represented the academy at education conferences and seminars, staying up to date with the latest trends and best practices in educational leadership.
HIM Specialist – PRMO Patient Identity
Duke University Health System
06.2022 - 05.2023
- Collaborated with cross-functional teams to ensure accurate chart correction, maintaining adherence to quality and productivity standards
- Managed the enterprise Master Patient Index, identifying and resolving duplicate medical record numbers to ensure data integrity
- Reviewed, researched, and resolved inconsistencies in electronic health records, effectively communicating corrections with healthcare team members
- Responded to urgent/emergent situations, documented appropriately, and facilitated seamless care transfer
- Achieved consistent performance, exceeding Quality Assurance standards
- Processed all release of information (ROI) requests, ensuring accuracy, timeliness, and compliance with HIPAA regulations.
Access Specialist-Duke Gastroenterology
Duke University Health System
05.2021 - 06.2022
- Successfully performed a wide range of appointment and access-related duties, including scheduling, canceling, rescheduling, and providing general appointment information
- Effectively communicated with patients, referring providers, colleagues, and Duke Providers through both verbal and written channels
- Coordinated services across multiple DUHS and PDC clinical locations, departments, and providers, ensuring seamless patient care
- Demonstrated exceptional transactional and productivity-based service orientation, enhancing patient satisfaction
- Utilized emotional intelligence and positive language to proactively resolve conflicts and address patient needs in accordance with Duke Health Access Services values
- Applied extensive medical terminology knowledge to accurately communicate with patients and medical professionals
- Identified patient needs through active listening and owning calls from initiation to resolution
- Offered alternative providers or locations when appropriate, showcasing a patient-centric approach
- Proficiently managed remote work responsibilities with minimal supervision, showcasing adaptability and self-motivation.
Access Specialist (-Covid Hotline Support)
Duke University Health System
07.2020 - 05.2021
- Responded to incoming calls on the COVID hotline, scheduled COVID testing and vaccines, and provided accurate information about COVID-19 symptoms, testing locations, quarantine guidelines, and vaccination procedures
- Assisted callers in a compassionate manner, addressing their concerns and alleviating their fears related to the pandemic
- Documented and maintained detailed call records, ensuring accurate tracking of inquiries and resolutions
- Collaborated with healthcare professionals to stay updated on the latest guidelines and protocols, ensuring the information provided to callers is current and reliable
- Handled a high volume of calls daily while maintaining a positive and patient demeanor
- Interacted with customers over the phone and via email to address inquiries, resolve issues, and provide product information
- Demonstrated excellent communication skills by conveying complex information in a clear and understandable manner
- Effectively managed customer complaints, turning negative experiences into positive ones through active listening and problem-solving.
Certified Nursing Assistant
Durham VA Medical Center
03.2011 - 04.2014
- Documented information on patients with various illnesses and diseases in patient charts
- Obtained and recorded vital signs in accordance with HIPAA laws and regulations
- Assisted patients with activities of daily living
- Performed medical coding and billing for services rendered
- Performed and assisted with revenue cycle operations and services
- Assisted staff with implementing the correct medical records codes by processing claims within the Health Information Management Dept
- Used medical terminology to describe the body, what it does, and the treatments they are prescribed.
Certified Nursing Assistant
Duke University Health System
08.2005 - 04.2011
- Documented patient progress to assist physicians and nurses to assist with treatment plans
- Maintained privacy and protection within the scope of the hospital directive
- Worked on a medical-surgical unit assisted patients with ADLs and transport to and from X-ray and surgical procedures
- Released information to persons or agencies according to regulations
- Planned, developed, maintained, and operated a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information
- Entered data, such as demographic characteristics, history and extent of disease, diagnostic.
Dialysis Technician/Inventory Control Manager
Davita Dialysis
11.2003 - 12.2005
- Worked in a dialysis center as a reuse technician taking dialyzer and reusing them for patient use
- Responsible for accounts payable and receivable for direct patient billing and accounting
- Assumed responsibility for the flow of items purchased for the revenue cycle of the organization for tracking purposes
- Managed relationships with third-party vendors Created audit documentation such as internal review reports, follow-up assessment reports, findings.
Healthcare Technician
John Umstead Hospital
12.1997 - 10.2003
- Researched applicable program data to make appropriate decisions to assist with the documentation of patients with mental health issues and their individual behaviors to help medical staff determine their individualized treatment plan through behavior analysis
- Analyzed and interpreted policy and procedural guidelines for problem resolution and/or information purposes
- Used medical terminology to describe the body, what it does, and the treatments they are prescribed
- And provided by medical professionals to assist them with patient care.
Certified Nursing Assistant
Louisburg Long-term Care Nursing Facility
11.1996 - 01.1998
- Documented patient's progress and monitored healthcare with charting
- Established effective communication with medical staff about their care of patients
- Assisted patients with ADLs and vital signs.
Machine Operator/Assistant Manager
Cochrane Furniture
11.1991 - 08.1996
- Kiln-dried lumber to reduce moisture content
- Assisted supervisor in managing employees for production
- Maintained inventory and managed budget for ordering lumber and supplies
- Skilled in planning, prioritizing, and organizing office workflow and procedures.
Education
Master of Science, Management, and Leadership -
Western Governors University
Bachelor of Science, Health Information Management -
Western Governors University
Associates of Applied Science, Health Information Technology -
Rasmussen College
Skills
- Health Information Management
- Release of Information
- Chart Correction
- Patient Access and Registration
- Medical Record Auditing
- Electronic Health Record (EHR) Systems
- Project Management
- Patient Care and Assistance
- Billing
- Budgeting
- Data management
- Risk Management
- Research Skills
- Risk Assessment
- Operations Management
- Communication and Interpersonal Skills
- Medical Record Management
- Customer Service
- Attention to Detail
- Document Scanning and Conversion
- Customer Relations
- Supply Management
- Quality Assurance
- Resource Allocation
- Emergency Response
- Root Cause Analysis
Websites
Certification
Project + Certification - CompTIA
Timeline
HIM Specialist Release of Information
Duke University Health System
05.2023 - Current
HIM Specialist – PRMO Patient Identity
Duke University Health System
06.2022 - 05.2023
Access Specialist-Duke Gastroenterology
Duke University Health System
05.2021 - 06.2022
Access Specialist (-Covid Hotline Support)
Duke University Health System
07.2020 - 05.2021
Chief Administrator
Williams Learning Academy
08.2015 - Current
Certified Nursing Assistant
Durham VA Medical Center
03.2011 - 04.2014
Certified Nursing Assistant
Duke University Health System
08.2005 - 04.2011
Dialysis Technician/Inventory Control Manager
Davita Dialysis
11.2003 - 12.2005
Healthcare Technician
John Umstead Hospital
12.1997 - 10.2003
Certified Nursing Assistant
Louisburg Long-term Care Nursing Facility
11.1996 - 01.1998
Machine Operator/Assistant Manager
Cochrane Furniture
11.1991 - 08.1996
Master of Science, Management, and Leadership -
Western Governors University
Bachelor of Science, Health Information Management -
Western Governors University
Associates of Applied Science, Health Information Technology -
Rasmussen College
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