Walter C. Williams
N. Chesterfield,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Self-Employment
2W Arms & Defense, LLC
08.2022 - Current
Systems Support Analyst
AOC Logististics, L.L.C
06.2020 - 08.2022
- Responsible for extrapolating and reporting of data to upper management to assist with identifying problematic areas with the receiving, selecting, packing, and shipping processes
- Supervised team of 15+ stock selectors and provided conflict resolution with voice picking issues
- Submitted hourly summary reports to federal stakeholders
- Performed reconciliation reports for all daily processes at the conclusion of daily shifts and next day’s beginning shift reports
- Responsible for the creation of queries utilizing the Query Management Facilities software for numerous areas of concentration
- Submitted monthly employee assessment reports to identify deficient areas for training matrices.
- Streamlined support processes for increased efficiency and faster resolution times.
- Collaborated with cross-functional teams to address critical system problems, minimizing downtime.
- Conducted comprehensive training sessions for end-users, increasing their proficiency in using various systems and applications.
- Managed multiple high-priority tasks simultaneously while maintaining a professional demeanor under pressure.
- Participated actively in regular team meetings to share insights on current challenges and collaborate on effective solutions.
Hazardous Material Handling Specialist
Technica, L.L.C
06.2019 - 05.2020
- Responsible for packing, certifying, and the offering of hazardous materials for transportation to fulfill orders for the nation’s warfighter.
- Collaborated with team members to establish best practices for efficient material handling operations.
- Adapted quickly to changes in client demands, adjusting strategies accordingly to maintain exceptional service standards throughout periods of fluctuating business needs.
- Delivered timely results through effective prioritization of tasks and rigorous time management practices, ensuring all project deadlines were met without compromising quality standards.
- Weighed materials and recorded weights to produce data on tags.
- Preserved material handling equipment by recharging and cleaning.
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Attached identifying tags to containers to mark with identifying shipping information.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
Logistics Analyst II
AECOM
08.2018 - 03.2019
- Responsible for receiving, storing, and the distribution of materials to building sub-contractors for the FEMA funded roof rebuilding project in the US Virgin Islands.
- Enhanced inventory management with accurate forecasting and demand planning techniques.
- Increased order fulfillment rates to meet customer expectations through effective resource allocation.
- Collaborated with cross-functional teams, driving continuous improvement in logistics operations.
- Managed vendor relationships to ensure timely delivery of goods and services while maintaining cost-effectiveness.
- Optimized warehouse layout for improved storage capacity and easier access to high-demand products.
- Provided training on new systems and process improvements to promote adoption among team members within the logistics department.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
Supervisor
Olgoonik Technical Services
02.2018 - 07.2018
- Responsible for the oversite of Receiving, Inventory, and Transportation Departments, comprised of 22 team members, ensuring that daily processes weren’t adversely impacting Acceptable Progress Levels
- Scrutinized performance outputs specific to each department ensuring that metrics stayed within compliance and implemented corrective measures if thresholds were exceeded and reported findings to the customer
- Used extrapolated data from daily reports to direct workload outputs to maintain volume benchmarks
- Ensured that materials offered for transportation were successfully boarded on outbound vehicles for departure.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Evaluated staff performance and provided coaching to address inefficiencies.
Quality Control Specialist
Olgoonik Technical Service
05.2017 - 01.2018
- Conducted surveillances of various processes in accordance with the Standard Operation Procedures for daily processes
- Conducted daily sample set inventory counts after local TPIC-C, TPIC-P, TPIC-R and TPIC-V inventories
- Inspected outgoing shipments for logistical accuracy and regulatory conformance as per the 49-CFR, AFMAN, IATA, and IMDG for transportation of hazardous goods.
Receiving Clerk
Olgoonik Technical Services
01.2016 - 05.2017
- Inspected incoming material for deficiencies or any other discrepancies to ensure that items were in conformance for induction into supply chain
- Corrected discrepant material or escalated corrective action for material that wasn’t within the threshold for self-correction
- Produced Supply Discrepancy Reports for any material that needed to be suspended pending disposition by a government inspector.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Improved supplier relations by communicating professionally with vendors about order discrepancies and required adjustments.
- Optimized storage space utilization by arranging received items strategically within designated areas of the warehouse.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Utilized forklift to transport pallets of goods to and from warehouse.
Stock Selector
Amazon Distribution
09.2015 - 12.2015
- Seasonal employment as a stock selector.
- Maintained a safe work environment by adhering to safety protocols, proper equipment usage, and regular housekeeping tasks.
- Reduced product damage by handling items carefully, using appropriate equipment, and following storage guidelines.
- Expedited customer orders through efficient picking and staging of products for shipment.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Contractor/Network Operations Center Chief
TAD PGC/SRI International
07.2015 - 08.2015
- Lead team of 10 Network Operations personnel in installing and configuring the Flex Train mobile network operations center comprised of Linux and Windows Servers
- Configured, installed, and maintained Cisco switches and routers
- Assisted with network, server, and computer hardware/software debugging and break/fix incidents
- Operated EF Johnson’s Stargate system to dispatch solutions providers for connectivity and problem resolution.
- Managed multiple projects simultaneously, prioritizing tasks according to deadlines and resource availability.
Caregiver
Williams Household
06.2014 - 06.2015
- Provided home-care for 2-year-old toddler.
Contractor/Network Configuration Specialist
TAD PGC/SRI International
06.2014 - 07.2014
- Assisted in installation of network switches and routers to support Army National Guard tactical exercises
- Performed the installation of fiber optic and copper backbone infrastructure wiring to facilitate network function
- Documented the network architectural design topology to be used as quick visual references of network assets
- Monitored network infrastructure assets utilizing Nagios monitoring software.
Contractor
Hewlett Packard/Bank of America/Insight Global, Bank of America
01.2014 - 05.2014
- Functioned as Lead Tech in, ’s Virginia regional refresh project
- Supervised 3 additional techs in refreshing bank servers, ups, workstations, and printers
- Coordinated with HP control room and bank’s help desk to troubleshoot installation issues
- Acted as next day primary support contact for bank personnel after installs
- Conducted removal of equipment identified as no longer in production or designated for removal because of bank optimization.
Caregiver
Williams Household
03.2013 - 12.2013
- Provided homecare for my infant dependent.
Contractor/ Information Security Analyst
Richmond Federal Reserve Bank/Apex Systems
08.2012 - 02.2013
- Administered and maintained availability and integrity of network intrusion detection and prevention technologies
- Worked with FRS staff, application owners, developers, and FRIT to address network security issues and concerns
- Maintained documentation procedures, standards and operational documentation to ensure consistent, reliable, and secure operations
- Coordinated and worked with other National IT service providers and business customers as necessary
- Participated in FRIT and System-wide security projects, and other multi-functional activities with a focus on providing technical guidance
- Performed system troubleshooting and provided solutions for security control compliance.
- Mitigated risks associated with remote access by implementing strict access controls for external users.
Contractor/System Administrator
Allianz Insurance/Apex Systems
02.2012 - 06.2012
- PeopleSoft administrator responsible for creating/configuring user accounts/profiles and migrating code between training, testing, and production environments.
- Windows 2003/2008 Server Administrator responsible for creating and maintaining Active Directory users and group accounts while ensuring appropriate levels of accessibility for authorized personnel.
- Microsoft Exchange 2003 Administrator with duties that include creating and managing access of individual and group mailboxes.
- Served as project lead for export of historical email accounts for archival purposes.
Technology Services Coordinator/Engineer
Westmoreland County Public Schools
08.2003 - 06.2011
- Chief architect and project lead for upgrade of facilities to fiber from copper backbone infrastructure that included an ISP upgrade installation to a DS3 circuit
- Oversaw the local area and wide area networks for the school system
- LAN and WAN infrastructure devices included Cisco 3725 & 2800 routers, ASA 5520, Catalyst 3650 & 2960 switches, 3COM 4400 switches, Lightspeed WebRocket appliances, and Packeteer 3500 & 1700 packet shapers
- Administered 15 Dell PowerEdge Windows 2003/2008 Active Directory servers, an Apple Server, a Red Hat Linux Enterprise server, 1100 Windows PCs, and 100 Macs
- Served as project lead for Cisco VOIP implementation utilizing Cisco’s Unified Communications server 6.0, Unity server, 7961, and 7941 phones
- Other VOIP infrastructure devices installed included Cisco 2811 voice router, Catalyst 3750 and 2960 switches
- Chief procurement officer for acquisitions of technical resources as well as enforcer of policies and procedures that regulated the use of technology assets for students, staff and faculty
- Served as project lead for Cisco wireless system implementation that included the design and installation of Cisco 4400 Wireless WLAN controller & modules, Aironet 1130 & 1140 APs, and WLAN controller software release 4.2
- Implemented division proximity printing practices and procedures that cut annual consumable costs
- Supervised 2 PC technicians and counseled 4 other technology support staff members
- Planned, supervised and coordinated the implementation of technology and performed maintenance for the school division’s technology assets
- Served as webmaster and postmaster for Linux based Apache web and Sendmail server
- Facilitated the efficient use of electronic mail, file servers and other technology resources
- Provided hardware/software support for Division faculty & staff and coordinated hardware/software internal training programs.
- Conducted regular performance reviews for technicians, providing feedback and support for professional development.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Improved cost-efficiency by negotiating favorable contracts with vendors supplying essential materials for various services delivered to clients or customers served within our portfolio scope or industry niche focus areas where expertise was well-recogniz
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
WAN/LAN Administrator/Engineer
Dynamic Computer Solutions
09.2002 - 07.2003
- Managed and maintained WAN consisting of 5 geographic locations throughout the northern peninsula of Virginia
- Administered and maintained client internet connectivity for Colonial Beach, Westmoreland County, and Northumberland County Public Schools systems
- Served as webmaster for several organizational websites
- Created tier 4 level Cisco 1700 and 2600 series router configurations for interconnectivity between POP and subordinate level physical WAN segments
- Served as Linux administrator for various Red Hat Linux servers that provided Apache Web and sendmail functionality
- Provided tiers 1-4 level network support to various clients in everyday job function.
- Enhanced network performance by implementing routine maintenance and system updates.
- Reduced downtime by promptly troubleshooting and resolving LAN issues.
- Established seamless connectivity between remote offices by configuring VPNs and WAN links.
- Maintained accurate documentation of network topology, hardware inventory, and software licensing records for efficient resource management.
- Achieved cost savings through effective vendor negotiation and procurement of networking equipment.
- Monitored network activity closely to identify potential bottlenecks or risks, taking proactive steps to address them before they became issues.
- Supported end-users daily by providing timely technical assistance both onsite and remotely.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Identified and immediately resolved issues with network devices.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
Education
Some College (No Degree) - Firearms Technology
Sonoran Desert Institute
Phoenix, AZSome College (No Degree) - Cisco Certification in Network Administration
Northern Virginia Community College
Loudoun County, VAAssociate of Science - Business Information Technology
J. Sargeant Reynolds Community College
Richmond, VA2000
Bachelor of Science - Business Information Systems, both Network Management and Client Server
Virginia Commonwealth University
2001
Associate of Science - Business Administration
J. Sargeant Reynolds Community College
Richmond, VA1997
Skills
- Multitasking Abilities
Certification
- DoD Preparation of Hazardous Material for Transportation Certificate (80 Hour, HM00204)
- General Transportation of Hazardous Material Refresher Certificate (9E-F66/920-F34)
Timeline
Self-Employment
2W Arms & Defense, LLC
08.2022 - Current
Systems Support Analyst
AOC Logististics, L.L.C
06.2020 - 08.2022
Hazardous Material Handling Specialist
Technica, L.L.C
06.2019 - 05.2020
Logistics Analyst II
AECOM
08.2018 - 03.2019
Supervisor
Olgoonik Technical Services
02.2018 - 07.2018
Quality Control Specialist
Olgoonik Technical Service
05.2017 - 01.2018
Receiving Clerk
Olgoonik Technical Services
01.2016 - 05.2017
Stock Selector
Amazon Distribution
09.2015 - 12.2015
Contractor/Network Operations Center Chief
TAD PGC/SRI International
07.2015 - 08.2015
Caregiver
Williams Household
06.2014 - 06.2015
Contractor/Network Configuration Specialist
TAD PGC/SRI International
06.2014 - 07.2014
Contractor
Hewlett Packard/Bank of America/Insight Global, Bank of America
01.2014 - 05.2014
Caregiver
Williams Household
03.2013 - 12.2013
Contractor/ Information Security Analyst
Richmond Federal Reserve Bank/Apex Systems
08.2012 - 02.2013
Contractor/System Administrator
Allianz Insurance/Apex Systems
02.2012 - 06.2012
Technology Services Coordinator/Engineer
Westmoreland County Public Schools
08.2003 - 06.2011
WAN/LAN Administrator/Engineer
Dynamic Computer Solutions
09.2002 - 07.2003
Some College (No Degree) - Firearms Technology
Sonoran Desert Institute
Some College (No Degree) - Cisco Certification in Network Administration
Northern Virginia Community College
Associate of Science - Business Information Technology
J. Sargeant Reynolds Community College
Bachelor of Science - Business Information Systems, both Network Management and Client Server
Virginia Commonwealth University
Associate of Science - Business Administration
J. Sargeant Reynolds Community College
- DoD Preparation of Hazardous Material for Transportation Certificate (80 Hour, HM00204)
- General Transportation of Hazardous Material Refresher Certificate (9E-F66/920-F34)
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