Summary
Overview
Work History
Education
Skills
References
Additional Information
Timeline
Generic
Walter Wrazen

Walter Wrazen

Executive
Harrisonburg,VA

Summary

Employee Evaluation Store Management Experience Loss Prevention Recruiting Retail Management Budgeting Delivery Driver Experience Management Interviewing Profit & Loss Merchandising Process Improvement Human Resources Payroll Negotiation Pricing Quality Assurance Conflict Management Sales Event Planning Restaurant Experience Team Management Cost control Hotel experience ATS Contract negotiation Guest relations Presentation skills Windows Accounts payable Fashion retail SQL Microsoft Access Cooking Talent Acquisition Employee Orientation Operations Management Financial Report Writing Sales Management Microsoft Powerpoint Computer Networking SAP Alignment Restaurant management Mechanical knowledge Retail maths Customer service Inventory control Bookkeeping Construction site (10+ years) Construction (10+ years) Retail sales Store management Shift management Problem-solving Assistant Project Manager skilled in completing multiple tasks simultaneously and working with different personalities. Promoting exceptional skills in Management. Versed in project management tools, software and methodologies.

Overview

32
32
years of professional experience

Work History

Assistant Project Manager

Ollie's Bargain Outlet
Harrisonburg, VA
01.2023 - Current
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Monitored design processes from conceptual phase through construction.
  • Maintained clean and hazard-free work areas to achieve operational safety and regulatory compliance.
  • Identified issues affecting safety and addressed with shift supervisor for prompt resolution.
  • Performed demanding physical work over extended periods and modeled positive attitude.
  • Loaded or unloaded building materials to distribute machinery or tools.
  • Read and understood operating manuals, blueprints and technical drawings to achieve accurate and safe repairs.
  • Replaced and repaired necessary parts to confirm completion of daily work orders.
  • Recorded parts inventory information and neatly organized parts for storage.
  • Worked productively as lead or helping team member to drive customer satisfaction.
  • Read plans, instructions or specifications to determine work activities.

Store Manager

The Children's Place
Newport News, VA
05.2020 - 01.2023
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.

Technical Lead

Cable Gurus
Williamsburg, VA
12.2012 - 05.2020
  • Visited job sites and reviewed renovation plans to ascertain projects.
  • Established work, budgets and construction timelines to manage and plan projects.
  • Managed projects with large labor, equipment and material budgets.
  • Applied changes requested by designers, owners or inspectors to optimize work.
  • Adhered to budget, schedule and building codes to execute projects on time and maintain site safety.
  • Logged inventory to track supply counts, organize equipment and gather important materials.
  • Managed scheduling to Improve resource allocation and control expenses.
  • Minimized waste and negotiated supplier purchases to reduce expenses and maintain cost-effectiveness.
  • Hired and managed subcontractors to perform electrical and plumbing installations.
  • Leveraged marketing campaigns to acquire new residential customers, commercial clients and construction partners resulting in increased revenue.
  • Worked independently and with other team members to decipher problems and create solutions.
  • Met frequently with clients to gain understanding of goals and service needs.
  • Worked with clients to review ideas from sketches to finalize concepts.

Store Manager

JcPenny’s
Laurel, MD
01.2007 - 12.2012
  • Recruiting, interviewing, hiring, disciplining and firing staff at the store
  • Creating employee schedules, assigning schedules and responsibilities to employees, checking to see if these responsibilities and assignments are carried through in the store
  • Training new employees and providing ongoing education for employees
  • Evaluating staff based on performance-based metrics
  • Setting criteria for staff, such as sales performance and customer approval or complaints
  • Giving staff financial goals and sales targets to meet on a scheduled basis
  • Managing the store, both retail and company, inventory, including loss prevention through theft and breakage
  • Helping to create advertising campaigns for attracting new customers and retaining current customers and helping to create both in and outside store promotions for attracting customers

General Manager

Family Dollar
Aurora, CO
01.2004 - 11.2006
  • Creating employee schedules, assigning schedules and responsibilities to employees, and checking to see if these responsibilities and assignments are carried through in the store
  • Recruiting, interviewing, hiring, disciplining, and firing staff at the store
  • Training new employees and providing ongoing education for employees
  • Evaluating staff based on performance-based metrics
  • Setting criteria for staff, such as sales performance and customer approval or complaints
  • Giving staff financial goals and sales targets to meet on a scheduled basis
  • Managing the store, both retail and company, inventory, including loss prevention through theft and breakage
  • Helping to create advertising campaigns for attracting new customers and retaining current customers and helping to create both in and outside store promotions for attracting customers
  • Created schedules and monitored payroll to remain within budget.

General Manager

Red Lobster
Bangor, ME
01.2003 - 12.2004
  • Developing key performance goals and managing the performance of staff
  • Creating and implementing strategies for business growth
  • Hiring new staff within a department or business unit
  • Ensuring that departments or units deliver quality offerings to clients
  • Working closely with account managers and other senior staff to retain clients
  • Developing new solutions to meet client needs
  • Improving internal processes for better productivity
  • Overseeing large projects and interpreting performance reports
  • Managing the budget and monitoring the financial health of a location or business unit

House Manager

Regency Theatres
Denver, CO
01.2000 - 11.2002
  • Recruiting, interviewing, hiring, disciplining, and firing staff at the store
  • Managing the Theater, and inventory, including loss prevention through theft and breakage
  • Creating employee schedules, assigning schedules and responsibilities to employees, checking to see if these responsibilities and assignments are carried through in the theater
  • Training new employees and providing ongoing education for employees
  • Evaluating staff based on performance-based metrics
  • Setting criteria for staff, such as sales performance and customer approval or complaints
  • Giving staff financial goals and sales targets to meet on a scheduled basis
  • Helping to create advertising campaigns for attracting new customers and retaining current customers and helping to create both in and outside theater promotions for attracting customers.

General Manager

IHop
Sarasota, FL
01.1992 - 12.2000
  • Developing key performance goals and managing the performance of staff
  • Creating and implementing strategies for business growth
  • Hiring new staff within Restaurant
  • Ensuring that units deliver quality offerings to clients
  • Developing new solutions to meet client needs
  • Improving internal processes for better productivity
  • Overseeing large projects and interpreting performance reports
  • Managing the budget and monitoring the financial health of a location or business unit

Education

High School Diploma -

Boyertown Area Senior High School
Boyertown, PA
01.1994

Associate's degree - Business

Strayer University
01.1996

Bachelors - Business Management and Communications

University of Maryland - College Park
College Park, MD
06.1998

Master Degree - Business Management

University of Maryland- College Park
03.2018

Doctoral degree - Business

University of Maryland - College Park
College Park, MD

Skills

  • Areas of expertise include:
  • Self-motivated and confident in my skills and abilities Very comfortable in a
  • Business Environment setting I have a variety of skills that complement my business and personal life
  • Very well I have Knowledge and abilities in many areas that will help me in my chosen area
  • Skills
  • Self-motivated and confident in my skills and abilities
  • Very comfortable in a
  • Business Environment setting I have a variety of skills that compliment my business
  • And personal life very well I have Knowledge and abilities in many areas that will
  • Help me in my chosen area
  • Root Cause Analysis
  • Technical Planning
  • Purchasing and Procurement
  • Client Relationships
  • Budget Development
  • Marketing and Sales
  • Quality Control

References

References and Supporting Documentation Furnished Upon Request

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer
  • Certifications and Licenses , ServSafe Driver's License Food Handler Certification Non-CDL Class C TABC Certified Bartender License MAST Permit

Timeline

Assistant Project Manager

Ollie's Bargain Outlet
01.2023 - Current

Store Manager

The Children's Place
05.2020 - 01.2023

Technical Lead

Cable Gurus
12.2012 - 05.2020

Store Manager

JcPenny’s
01.2007 - 12.2012

General Manager

Family Dollar
01.2004 - 11.2006

General Manager

Red Lobster
01.2003 - 12.2004

House Manager

Regency Theatres
01.2000 - 11.2002

General Manager

IHop
01.1992 - 12.2000

High School Diploma -

Boyertown Area Senior High School

Associate's degree - Business

Strayer University

Bachelors - Business Management and Communications

University of Maryland - College Park

Master Degree - Business Management

University of Maryland- College Park

Doctoral degree - Business

University of Maryland - College Park
Walter WrazenExecutive