Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

WALTER WRIGHT

Murfreesboro,TN

Summary

Warehouse Associate offering multiple years of experience in the warehouse field. Extensive line leader with four years experience. Also four years experience in machine operator with another three years experience in welding and one year experience of Forklift. Extensive Assistant Manager with 1 year of experience the Auto industry with two years experience in the Lube Technician/Automotive industry. Amazing proven track record. Dynamic Assistant Service Center Manager with a distinguished understanding of company policy, procedure and leadership. Adept at scheduling and trained in conflict management with a commitment to excellent service and team motivation.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Service Center Manager

Valvoline LLC
Murfreesboro, TN
12.2022 - Current
  • Became the right-hand technician to the Service Center Manager
  • Trained new hires and assisted certified techs/ Supervisors in career development
  • Checked and maintained fire extinguishers monthly
  • Created work schedules two weeks in advance
  • Oversaw the cleanliness and condition of oil tanks
  • Documented and kept records of various maintenance activities and old waste oil, oil filter, coolant
  • Managed various service tasks, including oil changes, tire rotations, and more additional services
  • Met all Assistant Managers quotas and company/store Metrics, Policy and Standards
  • Received positive feedback from customers for excellent customer service
  • Achieved 100% adherence to company and store policies/standards in the managerial role
  • Received ASE certification for Refrigerant Recovery, showcasing commitment to professional development
  • Played a crucial role in maintaining the store's cleanliness and organization, exceeding company standards
  • Consistently met or exceeded sales and service targets
  • Maintained 100% compliance with safety regulations and policies, ensuring a secure work environment
  • Received the Customer Service Representative (CSR) of the Month consistently, showcasing outstanding customer service skills
  • Successfully led the team in meeting all assigned targets and goals
  • Actively participated in and won side challenges, demonstrating versatility and dedication.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Answered phone calls and responded to questions and concerns.
  • Processed payments from customers for services rendered.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed and implemented policies and procedures to ensure efficient and effective operations.
  • Made or approved inventory and supply purchases.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.
  • Monitored employee attendance records and ensured compliance with company policies.
  • Performed administrative tasks such as filing paperwork, preparing purchase orders, updating records.
  • Managed the recruitment process for new employees including interviewing applicants and onboarding them into the team.
  • Ensured that all equipment was properly maintained according to safety regulations.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Prepared weekly schedules for staff members to ensure adequate coverage during peak times.
  • Maintained inventory levels of products within the Service Center by coordinating with vendors for restocking purposes.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Provided training, mentoring, coaching and feedback to staff on quality standards, customer service objectives, work performance, safety protocols and company policies.
  • Managed scheduling, monitoring performance and creating daily reports.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
  • Complied with company policies, objectives and communication goals.
  • Actively participated in and won side challenges, demonstrating versatility and dedication
  • Achieved 100% adherence to company and store policies/standards in the expanded role.
  • Provided ongoing training to address staff needs.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Complied with company policies, objectives and communication goals.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Actively participated in and won side challenges, demonstrating versatility and dedication
  • Achieved 100% adherence to company and store policies/standards in the expanded role.
  • Provided ongoing training to address staff needs.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Complied with company policies, objectives and communication goals.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.

Supervisor

Valvoline LLC
Murfreesboro, TN
09.2022 - 12.2022
  • Promoted to a level 1 management role
  • Opened and closed the store independently
  • Ensured safety equipment compliance for the team
  • Enforced safety policies and procedures
  • Conducted monthly inventory checks
  • Played a key role in ensuring a smooth transition during oil changes by efficiently managing under-vehicle tasks
  • Assisted with store management duties
  • Maintained 100% compliance with safety regulations and policies, ensuring a secure work environment
  • Received the Customer Service Representative (CSR) of the Month consistently, showcasing outstanding customer service skills
  • Successfully led the team in meeting all assigned targets and goals
  • Actively participated in and won side challenges, demonstrating versatility and dedication
  • Achieved 100% adherence to company and store policies/standards in the expanded role.
  • Provided ongoing training to address staff needs.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Complied with company policies, objectives and communication goals.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.

Certified Technician

Valvoline LLC
Murfreesboro, TN
04.2022 - 09.2022
  • Continued performing previous services
  • Worked under the vehicle to replace the oil filter and drain old oil
  • Collaborated with top-side technicians for seamless oil changes
  • Played a key role in ensuring a smooth transition during oil changes by efficiently managing under-vehicle tasks.
  • Used bolts, rivets and screws to fasten parts.
  • Followed safety practices to safeguard against injury and damage to property.
  • Used power and hand tools to assemble and align component parts.
  • Understood and followed oral and written directions.
  • Removed old oil, replace filters and added correct amount of new selected oil.

Lube Technician

Valvoline LLC
Murfreesboro, TN
03.2022 - 04.2022
  • Performed smaller services/tasks like inflating tires, oil installation, wiper blade replacement, tire rotations, and fluid checks
  • Added washer fluid and coolant as needed
  • Assisted in preparing vehicles for oil changes.
  • Completed standard inspections to assess wear and damage to vehicles.
  • Recognized safety hazards while working with tools and machinery in order to avoid injury or property damage.
  • Inspected fluid level for steering gear, power steering reservoir, transmission level, radiator reservoir.
  • Performed complete vehicle maintenance inspections and topped off fluid levels.

Delivery Driver

Amazon Flex
Nashville, TN
06.2020 - 05.2022
  • Utilized the Amazon Flex app for real-time updates, adhered to delivery protocols, and maintained a commitment to customer satisfaction.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Notified customers of delays to decrease calls to support.
  • Handled merchandise in accordance with product handling standards.
  • Transported and safely delivered items to prevent damage or loss.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Cleaned interior and exterior of delivery vehicle at end of each block schedule if needed.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Inspected vehicles' condition, supplies before and after trips
  • Utilized gps to plan and determine most efficient routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Navigated routes with relevant map programs and GPS systems.
  • Received daily delivery instructions and route assignments from dispatch.
  • Checked tires for proper inflation before leaving on each route.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Loaded and unloaded vehicles at distribution center and delivery address.

Delivery Courier

Uber Eats, Doordash
Nashville , TN
06.2020 - Current
  • As an UberEats/Doordash delivery driver, I efficiently navigated delivery routes to ensure timely and accurate distribution of packages.
  • Managed a high volume of deliveries, demonstrating strong organizational and time-management skills.
  • Utilized the UberEats/Doordash app for real-time updates, adhered to delivery protocols, and maintained a commitment to customer satisfaction.
  • Demonstrated adaptability in handling diverse delivery locations and effectively addressed any issues or challenges that arose during the delivery process.

Delivery Driver

Postmates
Nashville, TN
11.2019 - 05.2020
  • Utilized the Postmates app for real-time updates, adhered to delivery protocols, and maintained a commitment to customer satisfaction.
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.
  • Utilized GPS navigation systems to locate addresses for pickup and delivery locations.
  • Created daily delivery routes to maximize efficiency while minimizing travel time.
  • Checked and secured package loads before deliveries.
  • Provided excellent customer service when interacting with clients during package pickups and deliveries.
  • Sorted parcels according to delivery route.
  • Delivered items directly into customers' homes when necessary, providing additional customer service support.
  • Used GPS navigation to plan routes and rerouted for unexpected delays.
  • Coordinated parcel delivery using strong time management skills.
  • Communicated effectively with dispatch regarding delivery progress and route detours.
  • Followed all safety regulations while operating a motor vehicle on public roads.
  • Quickly responded to customer inquiries to improve business relationships.
  • Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
  • Communicated with dispatch personnel regarding any delays or changes in route due to traffic or weather conditions.
  • Followed company safety protocols at all times while on the job.
  • Managed routes efficiently to ensure timely completion of deliveries.
  • Notified customers of delays to decrease calls to support.
  • Also maintaining a high delivery rating, with few customer complaints.

Line Leader

Dexter Stamping Inc
Murfreesboro, Tennessee
10.2019 - 08.2020
  • Worked directly with materials handlers and machine operators on the line to make sure we're following the correct procedure and protocol
  • Making 100% grade A quality defect-free back-seat frames for our customers
  • Received employee, and line leader of the month
  • Keeping record of machine down time, machine difficulties, maintenance down-time, suppliers' issues with parts also with co-workers not present on line etc
  • Trained over 50 employees on how to fully and efficiently operate the machines, change out the machine's tips, nozzles, and clean the table clamp fixtures, and how to detect a defect in the seat frame
  • Such as a blowhole, porosity, wrong parts etc
  • And marking sure that we mark those defects to indicate that this part needs to be sent to weld repair or strapped out
  • If a machine operator misloads a part on the clamp fixture before the robot starts to weld, and how to stop the robot before it proceeds to weld also how to prevent this situation from occurring and causing a machine malfunction or any maintenance downtime
  • Documenting and keeping record of how many ropaks (numbers of parts) we've completed so far and uploading all data from the entire shift and previous shift data into the computer at the end of shift or when the numbers of orders has been fulfilled for the day
  • My assignment/job ended with this company due to Covid-19.

Line Leader

NHK Seating Of America
Murfreesboro, TN
06.2017 - 10.2019
  • Worked directly with materials handlers and machine operators on the line to make sure we're following the correct procedure and protocol
  • Making 100% grade A quality defect-free back-seat frames for our customers
  • Received employee, and line leader of the month
  • Keeping record of machine down time, machine difficulties, maintenance down-time, suppliers' issues with parts also with co-workers not present on line etc
  • Trained over 50 employees, on how to fully and efficiently operate the machines, change out the machine's tips, nozzles, and clean the table clamp fixtures, how to detect an defect such as a blowhole, porosity, wrong parts etc
  • And marking sure that we mark those defects to indicate that this part needs to be sent to weld repair or strapped out
  • If a machine operator misloads a part on the clamp fixture before the robot starts to weld, and how to stop the robot before it proceeds to weld also how to prevent this situation from occurring and causing a machine malfunction or any maintenance downtime
  • Documenting and keeping record of how many ropaks (numbers of parts) we've completed so far and uploading all data from the entire shift and previous shift data into the computer at the end of shift or when the numbers of orders has been fulfilled for the day
  • NHK seating of America was bought out by Dexter Stamping Inc
  • That's why my end of the job description was ended in 10/2019 but I was still line lead and etc within the new company.

Machine Operator

NHK Seating Of America
Murfreesboro, TN
03.2016 - 06.2017
  • Utilized various welding machines to maintain metal equipment and structures
  • Implemented company and municipal safety requirements by adhering to appropriate safety measures and equipment
  • Checking product quality, thoroughly looking over products for any signs of scratches, defects etc
  • Changing machine welding tips and nozzle
  • Was appointed to line leader, after 1 year and a half of hard work, dedication, determination, discipline.

Material Handler

NHK Seating Of America
Murfreesboro, TN
11.2015 - 03.2016
  • Filled 2,500 kits for the shop floor, error-free in two years
  • Worked 250 straight days without a sick day
  • Developed mistake-proof device to avoid errors
  • Management adopted the kit business-wide, saving an estimated 100 hours per week from rework
  • Ability to lift over 50lbs
  • Efficiently managing material Handling by using Moving cart to transport parts/products and ensure that the production line stays well-stocked, minimizing disruptions for machine operators.

Forklift Operator

Cinram
Lavergne, Tennessee
12.2014 - 06.2015
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets, and staged pallets and loads into trucks when ready for shipment
  • Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items, withholding or completing orders as necessary and inspecting trucks before departure
  • Drove carts, dollies, hand trucks, mobile power-propelled trucks and other moving equipment to move large quantities of merchandise
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.

Warehouse Associate

Cinram
Lavergne, Tennessee
10.2014 - 12.2014
  • Packing video games, helping out with loading and unloading totes onto the conveyor belt line
  • If everyone was standing still and helping out with work
  • Assisted with the shipment of the finished product as well as receiving shipments of wrapping, ingredients, and other production materials
  • Carried out other miscellaneous duties and responsibilities around the facility as requested
  • Labeling boxes/ totes
  • Packaged them onto secure pallets.

Machine Operator

Unique-Prescotech
Murfreesboro, Tennessee
09.2014 - 10.2014
  • Trained to operate the press machine where, we pressed the water heater insulation together with safe pad
  • Was to carefully take full care of the insulation then insert it through a presser machine that will carefully and efficient package and wrap it together for distribution
  • Kept record of how many orders were completed and fulfilled.

Warehouse Associate

Taylor Farms
Lavergne, Tennessee
05.2014 - 06.2014
  • Handled warehouse duties and responsibilities in a high-volume facility including packing maintaining safe work area, ensuring processing efficiency
  • Maintained speed average 95% packing vs other packers
  • Taking food products off the conveyor line and carefully packing, wrapping, boxing them up to get ready for distribution.

Warehouse Associate

Americold
Murfreesboro, Tennessee
03.2012 - 04.2012
  • Performed all warehouse associate clerk duties
  • Picking, packing, counting, keeping record, and maintaining a clean area
  • Consistently maintaining picking/packing speeds in the 90 percentile
  • Picked/Packed all orders and products with 100% accuracy despite high speeds
  • Maintained a clean a work area/environment, Meeting 97% inspection requirements
  • When packing food products from General Mills, Yoplait into boxes and placing the boxes on pallets also checking the temperature and weight recording everything when finished
  • Then wrapping the pallets and getting pallets ready for the freezer storage.

Education

High school Diploma -

Oakland High School
05.2011

No Degree -

Riverdale High School
09.2009

Skills

  • Assembly and production
  • Forklift Operations
  • Warehouse Logistics
  • Shipping and receiving
  • Assembly instructions
  • Quality inspections
  • Finishing work
  • Production lines
  • Manufacturing
  • Performance improvement
  • Technical knowledge
  • Troubleshooting skills
  • Manufacturing background
  • Operations monitoring
  • Situational Awareness
  • Delegating Tasks
  • Motivation
  • Staff Training
  • Risk Management
  • Leadership Trained
  • Schedule Management
  • Customer Service
  • Employee Development
  • Employee Coaching and Mentoring
  • Good Judgment
  • Preventive Maintenance
  • Decision-Making
  • Team Development
  • Schedule Oversight
  • Strategic Planning
  • Teamwork and Collaboration
  • Negotiation and Conflict Resolution
  • Needs Assessment
  • Professional and Courteous
  • Team Leadership
  • Scheduling and Coordinating
  • Performance Evaluations
  • Work Planning and Prioritization
  • Staff Development
  • Task Delegation
  • Shift Scheduling
  • Problem Resolution
  • Hiring and Training
  • Performance Tracking and Evaluation
  • Idea Development and Brainstorming
  • Goal Setting
  • Onboarding and Orientation
  • Staff Supervision
  • Safety Trained

Certification

  • Certified [Line Lead], NHK Seating of America, 3 years, 7/17/17
  • Certified Welding Operator] Training, NHK Seating of America, 2 years, 8/20/18
  • ASE Certificate for Refrigerant Recovery and recycling Program, 4/4/2023

Accomplishments

  • Supervised team of more than 15 staff members.
  • Managed team of more than 15 staff members.
  • Documented and resolved issues which led to results.
  • Resolved product issue through consumer testing.
  • Achieved results through effectively helping with teamwork.
  • Consistently met 100% of company and store policies/standards for service tasks.
  • Received positive feedback from customers for excellent customer service.
  • Achieved 100% adherence to company and store policies/standards in the expanded role and managerial role.
  • Successfully completed ASE certification for Refrigerant Recovery.
  • Received the Customer Service Representative (CSR) of the Month consistently, showcasing outstanding customer service skills.
  • Successfully led the team in meeting all assigned targets and goals.
  • Actively participated in and won side challenges, demonstrating versatility and dedication.

References

References available upon request.

Timeline

Assistant Service Center Manager

Valvoline LLC
12.2022 - Current

Supervisor

Valvoline LLC
09.2022 - 12.2022

Certified Technician

Valvoline LLC
04.2022 - 09.2022

Lube Technician

Valvoline LLC
03.2022 - 04.2022

Delivery Driver

Amazon Flex
06.2020 - 05.2022

Delivery Courier

Uber Eats, Doordash
06.2020 - Current

Delivery Driver

Postmates
11.2019 - 05.2020

Line Leader

Dexter Stamping Inc
10.2019 - 08.2020

Line Leader

NHK Seating Of America
06.2017 - 10.2019

Machine Operator

NHK Seating Of America
03.2016 - 06.2017

Material Handler

NHK Seating Of America
11.2015 - 03.2016

Forklift Operator

Cinram
12.2014 - 06.2015

Warehouse Associate

Cinram
10.2014 - 12.2014

Machine Operator

Unique-Prescotech
09.2014 - 10.2014

Warehouse Associate

Taylor Farms
05.2014 - 06.2014

Warehouse Associate

Americold
03.2012 - 04.2012

High school Diploma -

Oakland High School

No Degree -

Riverdale High School

Similar Profiles

CREATE PROFILE
WALTER WRIGHT