Over 20 years of Customer Service experience Bilingual English & Spanish Seeking a Customer Service related Position where I can thrive and use my skills
Overview
32
32
years of professional experience
Work History
Electronics Line Scanner
MAC.bid
01.2025 - Current
Test high value products
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Customer Support
Cross-trained and provided backup support for organizational leadership.
Tracked customer service cases and updated service software with customer information.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Cross-trained and backed up other customer service managers.
Deloitee
05.2023 - 09.2024
Troubleshoot-order parts-repair systems including LCD's-Motherboard-SSD's etc
Image and install OS-
Repair about 100 Computers per month
Customer service-Support and some training
Amter LLC
10.2023 - 12.2023
Customer Service
Phone Support
Sales
Managerial duties
Owner
Yuma Computer Repair
09.2021 - 04.2023
Computer Repair
Customer Service
Sales -service-house calls
CEO/Owner
Capitol Computer Repair
03.2011 - 07.2021
Computer repair shop
Sales -service-house calls
Operations Manager
OSC Digital / DVR.com
04.2003 - 12.2010
Oversaw daily operations, Computer and Video system assembly-Sales-Quotations
Technical Support-Payroll
Troubleshoot Security Systems issues
Shipping
Customer Follow Up
Computer Repair Technician
Chino Hills Computers
Chino Hills, CA
01.2001 - 02.2003
Customer Service Representative
Kim & Associates
Chino, CA
01.1994 - 02.2003
Oversaw multi-site operating system upgrade projects, maintaining consistent performance across desktops.
Set up and maintained user accounts and client access.
Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.