Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Walter Zeller

Mesa,USA

Summary

Over 20 years of Customer Service experience Bilingual English & Spanish Seeking a Customer Service related Position where I can thrive and use my skills

Overview

32
32
years of professional experience

Work History

Electronics Line Scanner

MAC.bid
01.2025 - Current
  • Test high value products
  • Upload to web site
  • Customer Support
  • Cross-trained and provided backup support for organizational leadership.
  • Tracked customer service cases and updated service software with customer information.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Cross-trained and backed up other customer service managers.

Deloitee
05.2023 - 09.2024
  • Troubleshoot-order parts-repair systems including LCD's-Motherboard-SSD's etc
  • Image and install OS-
  • Repair about 100 Computers per month
  • Customer service-Support and some training

Amter LLC
10.2023 - 12.2023
  • Customer Service
  • Phone Support
  • Sales
  • Managerial duties

Owner

Yuma Computer Repair
09.2021 - 04.2023
  • Computer Repair
  • Customer Service
  • Sales -service-house calls

CEO/Owner

Capitol Computer Repair
03.2011 - 07.2021
  • Computer repair shop
  • Sales -service-house calls

Operations Manager

OSC Digital / DVR.com
04.2003 - 12.2010
  • Oversaw daily operations, Computer and Video system assembly-Sales-Quotations
  • Technical Support-Payroll
  • Troubleshoot Security Systems issues
  • Shipping
  • Customer Follow Up

Computer Repair Technician

Chino Hills Computers
Chino Hills, CA
01.2001 - 02.2003

Customer Service Representative

Kim & Associates
Chino, CA
01.1994 - 02.2003
  • Oversaw multi-site operating system upgrade projects, maintaining consistent performance across desktops.
  • Set up and maintained user accounts and client access.
  • Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.

Education

High School Diploma - Electronics

ITT
Los Angeles, CA
01-2003

Skills

  • Computer Hardware
  • Operating Systems Testing
  • Web Security Development
  • Help Desk Support
  • Customer Service
  • Technical Support
  • Component Replacements
  • Computer Configurations
  • Hardware Replacement
  • Hardware Installation
  • HP & DELL Certifications

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Electronics Line Scanner

MAC.bid
01.2025 - Current

Amter LLC
10.2023 - 12.2023

Deloitee
05.2023 - 09.2024

Owner

Yuma Computer Repair
09.2021 - 04.2023

CEO/Owner

Capitol Computer Repair
03.2011 - 07.2021

Operations Manager

OSC Digital / DVR.com
04.2003 - 12.2010

Computer Repair Technician

Chino Hills Computers
01.2001 - 02.2003

Customer Service Representative

Kim & Associates
01.1994 - 02.2003

High School Diploma - Electronics

ITT