Walter Andrews Martinez

I worked at Marketing consulting firm Third coast Events as account manager, where i started as entry level making my way to a promotion to Account Manager doing hiring processes, such as confirming interview appointments, executing second round interviews with multiple candidates on site or via ZOOM, analyzing possible candidates of all ages for the company/position, handling paperwork, resumes etc. Handling a team of 5 to 10 people of all ages where i will be coaching them, teaching and developing skill sets such as customer psychology, work ethic and marketing knowledge as well as sales skills. Managing door to door sales for big well known clients 300 hundred companies such as Verizon 5G internet and Nestle & Ozarka water, going to assigned territory/leads to promote services in the neighborhood, targeting customer that could use the services for improvement, executing amazing customer service, executing customer/ sales psychology to make the product make sense for them, executing marketing systems, and handling escalated situations professionally as well as doing everything previously while training when needed as well as handling meetings with our clients executives for improvements in services, sales statistics, updates etc.

I worked as Customer Service Representative at the sister energy company of Summer energy called "Pronto Power" with prepaid energy services, assisting with customers accounts, taking many inbound calls, handling escalated calls professionally and providing the best solution, making outbound calls to collect payments , taking payments and process them correctly, assisting with extensions and payment plans as well as assisting with any issues related with their accounts. Handling complex software and computer skills.

I worked at dealership Shabana Motors as customer service representative/ account manager at Financial Department where I assisted with customer accounts, taking payments, taking multiple inbound calls, handling complex software and computer knowledge making payment arrangements, making outbound calls and assist with customers issues as well as verifying documentation for new customer getting cars such as proof of income, residence, income etc, handling all paperwork for them to get approved and handling them their keys after the process was done.

I worked at the worldwide oil and electronics company Hunting Innova as Shipping and Receiving clerk taking care of duties such as doing inventory, creating shipments in a computer, making sure packages and paperwork were accurate and on time, handling paperwork with shipping companies such as FedEx, UPS, Rider etc. Also handling expensive equipment such a medical boards for proper packaging and paperwork. Used pallet jacks and dollies to load and unloaded goods from trucks and containers.

Received incoming shipments, compared contents against associated records and transmitted to proper department.

Reviewed order data to verify transactions and shipping dates.

Completed basic mathematical calculations to check weights and dimensions of shipments.

Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.

I worked at construction company Smart Home Remodeling, taking care of duties such as telemarketing, making several outbound/inbound calls to our leads to promote services and targeting customer that could take use of our services, take customer details to create appointments, provide excellent customer experience, pay attention to detail to set accurate and effective appointments, handling complex software and computer. Built relationships with customers using strong persuasion and active listening skills.

I worked at nationwide gym facilities planet fitness as a trainer and customer service Rep helping customer to enroll and get memberships, pitching promotions, taking payments and answering inbound calls. Also helped with customer question regarding equipment when need it. Assisted customer with training services, getting appointments, asking about their goals and where they want to be taking in consideration health problems as well as psychical difficulties to create a personal training program for each individual and executing workout routines with them.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Greeted customers entering store and responded promptly to customer needs.

Built relationships with customers to encourage repeat business.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs.

Helped customers complete purchases, locate items, and join reward programs.

Assisted customers with returns, refunds and resolving transaction issues.

Worked closely with shift manager to solve problems and handle customer concerns.

Performed cash, card and check transactions to complete customer purchases.

I worked at Mexican Restaurant Taco Rico as a cashier and drive thru operator as well as taking care of duties in the kitchen when needed, doing inventory, providing excellent customer service, paying attention to detail for orders.

Greeted customers entering store and responded promptly to customer needs.

Built relationships with customers to encourage repeat business.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs.

Restocked and organized merchandise in front lanes.

Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Assisted customers with returns, refunds and resolving transaction issues.