Walter O Diaz
Irving,TX
Summary
Experienced with bilingual customer interactions, ensuring clear and effective communication. Utilizes problem-solving skills to address and resolve customer issues promptly. Track record of maintaining high customer satisfaction through excellent service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Neora International
06.2020 - Current
- Delivered exceptional bilingual support to customers, enhance the customer experience, satisfaction and loyalty.
- Resolved customer inquiries efficiently via phone, email, and chat platforms.
- Assisted customers with inquiries and resolved issues efficiently and taking care with payments and commissions.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Collaborated with cross-functional teams to streamline communication processes for improved response times.
- Maintained accurate records of customer interactions and transactions.
Bartender
Double Tree Hotel By Hilton
08.2021 - Current
- Built strong relationships with customers, fostering loyalty and repeat business.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed inventory and ordered supplies to maintain optimal stock levels.
- Designed and crafted innovative cocktails to enhance customer experience.
Education
Associate of Applied Science - Sience
North Lake College
Irving, TX05-2018
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Clear and effective communication
Accomplishments
- Recognized as Rock Star Employee of the Month’ for consistently fulfilling responsibilities and supporting team members through knowledge sharing and guidance.
- Provided high-quality support to VIP clients through calls, chats, and emails, delivering personalized service with professionalism and warmth while promptly addressing their needs.
Certification
TABC and food-handling certified bartender with strong interpersonal skills; experienced in preparing cocktails, engaging with customers, and providing attentive, personalized service.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Bartender
Double Tree Hotel By Hilton
08.2021 - Current
Customer Service Representative
Neora International
06.2020 - Current
Associate of Applied Science - Sience
North Lake College