Walters Tabitha
Marysville,Pennsylvania
Summary
Dynamic healthcare professional with extensive experience at UPMC Pinnacle, excelling in patient care and clinical procedures. Proven ability to enhance patient satisfaction through effective communication and compassionate support. Skilled in phlebotomy and adept at multitasking, ensuring seamless operations and compliance with HIPAA standards while fostering a collaborative team environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Consult Coordinator / Medical Assistant
QcKinetix
Lancaster, PA
08.2022 - Current
- Assess patients symptoms and concerns.
- Developed comprehensive care plans tailored for patients.
- Ensured optimal patient care and relaxation throughout medical procedures.
- Collecting and handling blood samples.
- Keep a knowledge of medical terminology.
- Obtain vital signs of patients and record.
- Preform a laser treatment on patients.
- Processed blood product in a sterile and organized fashion.
- Maintained a clean and or sterile medical environment.
- Evaluated inventory levels of medical equipment and products.
- Managed a organized flow with patients and staff throughout the office.
- Coordinated appointment logistics for patients.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Conducted comprehensive market research to inform strategic planning.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
Obstetrical Technician
UPMC Pinnacle
Harrisburg, PA
06.2003 - 07.2021
- Maintained a sterile environment in Operating room.
- Ensured exceptional quality in patient treatment.
- Facilitated seamless operations by aiding the surgeon during surgeries.
- Supported surgeon during operations with precise and sterile instrument passing.
- Entered physician orders.
- Obtained patient lab results or critical information in several medical systems. Such as EPIC, Salesforce.
- Ensured compliance with current standards in medical classes and certifications. Including CPR and first aide.
- Handled specimens for lab analysis.
- Contributed to comprehensive care in vaginal delivery procedures.
- Maintained patient safety and comfort.
- Provided maternal and newborn care, including vital signs, tests and personal care.
- Assisted surgeon with routine or emergent surgeries.
- Triaged anti-partum patients providing fetal monitoring, assisting, vital signs and patient labs.
- Respond as needed in all emergent cases.
- Provide comfort and counsel for Mother's. Grieving the loss prior ordering delivery and postpartum.
- Assist in the admission and discharge of patients.
- Answer phones, call bells as well as walk-in patients in a fast pace unit. While also maintaining a highly secure unit for patient safety.
Patient Care Technician
UPMC Pinnacle
Harrisburg, PA
06.2002 - 07.2005
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Streamlined patient check-in process, enhancing efficiency of care delivery.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
- Collected and documented patient information to aid in accurate medical record keeping.
- Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
Education
Nursing
Salisbury University
Salisbury, MDSurgical Technician
Harrisburg Area Community College
Harrisburg, PACertified Functional Nutritionist - Nutrition
Fx Nutrition Alliance
Portland, CT03.2022
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Team collaboration
- Adaptability and flexibility
- Workflow management
- Scheduling
- Task prioritization
- Attention to detail
- Patient registration
- Adaptable
- Professional bedside manner
- Clinical training
- Wound care
- Medical laboratory procedures
- Vitals documentation
- HIPAA compliance
- Phlebotomy training
- Supply restocking
- Output monitoring and reporting
Certification
Certified Functional Nutritionist
Certified Bereavement Councilor
Certified Obstetric Womens and Baby Care UPMC
Timeline
Consult Coordinator / Medical Assistant
QcKinetix
08.2022 - Current
Obstetrical Technician
UPMC Pinnacle
06.2003 - 07.2021
Patient Care Technician
UPMC Pinnacle
06.2002 - 07.2005
Nursing
Salisbury University
Surgical Technician
Harrisburg Area Community College
Certified Functional Nutritionist - Nutrition
Fx Nutrition Alliance