Walter A. Suazo
Summary
Effective at working both independently and as a team member. Highly motivated and detail oriented with superior writing skills, strong verbal communication, and retention skills. Strong desire for growth and opportunities; ready to apply skillset to help company achieve its goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Client Representative
First Bank Florida
01.2023 - Current
- Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and cashier's checks.
- Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance, i.e CTR'S / SARS / OFAC / FinCEN Reports
- Assisted clients with various questions and concerns related to their accounts and bank products in person, phone, email .
- Helped customers open and close checking accounts, credit cards, savings accounts, personal loans, and mortgages.
Lead Consultant
FedEx Office
09.2022 - 01.2023
- Consultative role anticipating needs/potential problems; suggesting solutions/alternatives to customers and colleagues
- Knowledgeable in all areas of stores business: printing, signs/graphics, shipping to provide consistently experience to customers
- Taking customers orders/bids, providing pricing, generating quotes/bids, reaching out to customers to turn quote/bid into an order for production
- Operating equipment, managing and monitoring all production processes
Corporate Trainer
Astra Marketing
04.2021 - 08.2021
- Oversaw and ran morning workshops/campaign meetings for account executives
- Prepared and presented training materials i.e
- Marketing principles, daily sales goals,product knowledge
- Met weekly quota of opening new accounts, adding new prospects, assisting clients withorders
- Managed/Developed a sales team of 5-10 people.
Education
Bachelor's degree - Political Science, international studies
Florida International University
04.2021
Associate of Arts - Political Science
Miami Dade College
07.2016
Skills
- TECHNICAL/ NON-TECHNICAL SKILLS:
- AML Foundations (ACAMS)
- Proficient in microsoft Office: Excel, Publisher, PowerPoint, and Word
- Call and Email Handling
- Investigate Discrepancies
- Credential Checking
- Prepare/Review Reports
- Proficient in Dropbox, Google Docs, Google Drive
- Proficient in English & Spanish
- Regulatory Compliance
- Fraud Monitoring
- Deposit and Withdrawal Management
Timeline
Client Representative
First Bank Florida
01.2023 - Current
Lead Consultant
FedEx Office
09.2022 - 01.2023
Corporate Trainer
Astra Marketing
04.2021 - 08.2021
Bachelor's degree - Political Science, international studies
Florida International University
Associate of Arts - Political Science
Miami Dade College
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