Walter Tan Garcia
Menlo Park,CA
Summary
Proven Tow Truck Driver with a track record of delivering exceptional customer service and maintaining safe driving practices. At Laurel Towing, enhanced operational efficiency and trained new drivers, showcasing strong work ethic and adaptability. Skilled in vehicle inspection and roadside assistance, consistently advancing company reputation through professionalism and quality service. Experienced Tow Truck Operator adept at working quickly and safely to complete voluntary and involuntary tows. Good customer service, communication and prioritization skills. Excellent history of maintaining efficient schedules and operating with zero incidents.
Overview
15
15
years of professional experience
Work History
Tow Truck Driver
Action Towing
03.2020 - Current
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
Tow Truck Driver
Jack James Towing
03.2013 - 03.2020
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Answered roadside assistance calls for tows and other vehicle support.
- Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
Tow Truck Driver
Laurel Towing
05.2009 - 03.2013
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
Education
GED -
Carlmont High School
Belmont, CA07.2011
Skills
- Strong Work Ethic
- Towing equipment operation
- Safe Driving Practices
- Customer Service
- Roadside Assistance
- Organization and Planning
- Safety Management
- Vehicle Inspection
- Adaptability and Flexibility
- Assisting customers
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Tow Truck Driver
Action Towing
03.2020 - Current
Tow Truck Driver
Jack James Towing
03.2013 - 03.2020
Tow Truck Driver
Laurel Towing
05.2009 - 03.2013
GED -
Carlmont High School
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