Wal'Teyonna Bryant
Hephzibah,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Pediatric Dental Assistant
Dental College
1430 John Wesley Gilbert Drive, Augusta, GA 30912
02.2024 - 11.2024
- Educated parents on preventative measures such as proper brushing techniques, flossing habits, and nutritional choices that contribute positively to their child''s oral health.
- Maintained a clean, safe environment in the treatment rooms, adhering to stringent sterilization protocols.
- Improved patient comfort by providing educational materials and addressing their concerns regarding dental procedures.
- Contributed to practice growth by delivering exceptional customer service, resulting in increased patient satisfaction and referrals.
- Assisted dentists during procedures, effectively anticipating needs and reducing treatment times.
- Ensured optimal oral health for pediatric patients with thorough teeth cleaning and fluoride treatments.
- Utilized digital radiography equipment to capture high-quality diagnostic images, aiding in accurate diagnoses and treatment planning.
- Prepared treatment rooms efficiently before each procedure, setting up instruments and equipment as needed.
- Facilitated better communication between parents and providers through clear explanations of dental treatment plans and procedures.
Dental Assistant
Aspen
1252 Knox Ave, North Augusta, SC 29841
09.2023 - 01.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Verizon Wireless Call Center
Afni
Remote
06.2020 - 03.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Guest Specialist
Captain D's Seafood
1645 Gordon HWY, Augusta GA, 30906
10.2017 - 05.2020
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
Education
High School Diploma -
Josey High School
Augusta, GA05.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Typing Speed
- Phone Etiquette
- Goal-Oriented
- Call handling
- Computer Skills
- Coaching abilities
- Influencing Others
- Motivation Techniques
- Leadership Development
Timeline
Pediatric Dental Assistant
Dental College
02.2024 - 11.2024
Dental Assistant
Aspen
09.2023 - 01.2024
Verizon Wireless Call Center
Afni
06.2020 - 03.2022
Guest Specialist
Captain D's Seafood
10.2017 - 05.2020
High School Diploma -
Josey High School