Summary
Overview
Work History
Education
Skills
Timeline
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Wal'Teyonna Bryant

Hephzibah,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Pediatric Dental Assistant

Dental College
02.2024 - 11.2024
  • Educated parents on preventative measures such as proper brushing techniques, flossing habits, and nutritional choices that contribute positively to their child''s oral health.
  • Maintained a clean, safe environment in the treatment rooms, adhering to stringent sterilization protocols.
  • Improved patient comfort by providing educational materials and addressing their concerns regarding dental procedures.
  • Contributed to practice growth by delivering exceptional customer service, resulting in increased patient satisfaction and referrals.
  • Assisted dentists during procedures, effectively anticipating needs and reducing treatment times.
  • Ensured optimal oral health for pediatric patients with thorough teeth cleaning and fluoride treatments.
  • Utilized digital radiography equipment to capture high-quality diagnostic images, aiding in accurate diagnoses and treatment planning.
  • Prepared treatment rooms efficiently before each procedure, setting up instruments and equipment as needed.
  • Facilitated better communication between parents and providers through clear explanations of dental treatment plans and procedures.

Dental Assistant

Aspen
09.2023 - 01.2024
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.

Verizon Wireless Call Center

Afni
06.2020 - 03.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

Guest Specialist

Captain D's Seafood
10.2017 - 05.2020
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Contributed to maintaining a positive work environment by fostering effective communication among team members.

Education

High School Diploma -

Josey High School
Augusta, GA
05.2020

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Typing Speed
  • Phone Etiquette
  • Goal-Oriented
  • Call handling
  • Computer Skills
  • Coaching abilities
  • Influencing Others
  • Motivation Techniques
  • Leadership Development

Timeline

Pediatric Dental Assistant

Dental College
02.2024 - 11.2024

Dental Assistant

Aspen
09.2023 - 01.2024

Verizon Wireless Call Center

Afni
06.2020 - 03.2022

Guest Specialist

Captain D's Seafood
10.2017 - 05.2020

High School Diploma -

Josey High School

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Wal'Teyonna Bryant