Summary
Overview
Work History
Education
Skills
Timeline
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Walton Fekken

Traverse City,MI

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Cashier/ Everything

Family Fare Supermarket
08.2022 - 01.2023
  • Deli worker
  • Learned and operated all functions in the deli
  • Learned how to stock and proper face selves
  • Was taught how to efficiently and effectively handle customer complaints
  • Was taught how to manage my time management skills properly
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed weekly sales ads and monitored price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.

Front Desk Receptionist

Econo Lodge Hotel
07.2022 - 08.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Maintained transaction security by verifying payment cards against identification.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Explained details regarding property to acclimate patrons to resort environment.

Dining Services

Interlochen Center For The Arts
07.2019 - 04.2021
  • Complied with health and safety regulations, maintaining top cleanliness and organization.
  • Delivered quality services while maintaining friendly and welcoming environment.
  • Oversaw proper set-up of tables to accommodate large parties.
  • Communicated complex requests to kitchen team, playing key roles in satisfying selective clientele.
  • Implemented best practices and completed training on new dishes, drinks and services to optimize guest recommendations.
  • Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
  • Set up and broke down buffet and other self-service areas, organizing components logically.
  • Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
  • Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Inspected dishes and utensils for cleanliness.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Assessed meal preparation to check creation of special orders and cooking procedures.
  • Ran food out to serving lines
  • Made sure food was properly stored and sealed
  • Custom made orders from customers
  • Did dishes and made them as clean as possible using special equipment
  • Closed down at the end of the night

Education

High School Diploma - Business

Traverse City West Senior High School
Traverse City, MI
06.2022

Skills

  • Amazing leadership skills
  • Great communication
  • Perfect at team building
  • Fast learner
  • Friendly/kind
  • Responsible
  • Dependent
  • Great at tackling challenges
  • Helps others

Timeline

Cashier/ Everything

Family Fare Supermarket
08.2022 - 01.2023

Front Desk Receptionist

Econo Lodge Hotel
07.2022 - 08.2022

Dining Services

Interlochen Center For The Arts
07.2019 - 04.2021

High School Diploma - Business

Traverse City West Senior High School

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Walton Fekken