Waltraud Hebert
Kimberly,ID
Summary
Adept at enhancing passenger safety and satisfaction, my tenure at Spirit Airlines honed emergency procedures and interpersonal communication skills. Leading dental teams, I boosted patient referrals through exceptional care. Known for reliability and a strong work ethic, I consistently deliver results, exceeding employer expectations in fast-paced environments. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
Overview
19
19
years of professional experience
Work History
Flight Attendant
Spirit
01.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled several medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
Lead Dental Hygienist
Smiles for Everyone
03.2016 - 11.2022
- Conducted oral cancer screenings, identifying potential issues early and referring patients for further evaluation as needed.
- Led regular team meetings to review performance metrics, identify areas for improvement, and develop strategies to achieve goals.
- Coordinated continuing education opportunities for clinical staff, ensuring compliance with licensing requirements and staying current on industry advancements.
- Established a positive online reputation for the practice by encouraging satisfied patients to leave reviews and testimonials on various platforms.
- Contributed to practice growth by consistently delivering high-quality care that led to increased patient referrals.
- Maintained accurate patient records documenting medical histories, treatment plans, progress notes.
- Increased office efficiency by updating equipment maintenance schedules, leading to fewer breakdowns during appointments.
- Managed inventory of dental supplies, maintaining adequate stock levels and minimizing waste through efficient ordering processes.
- Educated patients on preventative dental care techniques, empowering them to maintain optimal oral health between visits.
- Collaborated with dentists to develop comprehensive treatment plans tailored to individual patient needs.
- Provided expert support in complex cases requiring advanced periodontal treatments or specialized interventions.
- Implemented new sterilization procedures, ensuring a safe and sanitary environment for patients and staff.
- Streamlined appointment scheduling, reducing wait times and improving overall office efficiency.
Dental Hygienist
Community Dental Group
04.2005 - 07.2015
- Screened patients for signs of oral cancer, lesions, or disease by visually and manually inspecting mouth and gums.
- Utilized advanced digital radiography techniques to capture high-quality images for diagnostic purposes.
- Promoted a welcoming environment by maintaining a clean and organized workspace, leading to increased patient satisfaction rates.
- Educated patients on importance of oral hygiene and demonstrated techniques for flossing and brushing.
Education
High School Diploma -
Hauptschule Hassmersheim
Hassmersheim/Germany06.2016
Associate of Applied Science - Dental Hygiene
New Hampshire Career Institute
Concord, NH05.2000
Associate of Arts - Economics
Wirtschaftschule
Mosbach/Germany05.1979
Skills
- Customer Service
- Reliability and punctuality
- Professional Appearance
- Verbal and written communication
- Safety Procedures
- Emergency Procedures
- Leadership Qualities
- Passenger Assistance
- Interpersonal communications
- Flight safety
- FAA Regulations
- Company policy adherence
- Conflict Mediation
- Multilingual Skills
Languages
German
Timeline
Flight Attendant
Spirit
01.2023 - Current
Lead Dental Hygienist
Smiles for Everyone
03.2016 - 11.2022
Dental Hygienist
Community Dental Group
04.2005 - 07.2015
High School Diploma -
Hauptschule Hassmersheim
Associate of Applied Science - Dental Hygiene
New Hampshire Career Institute
Associate of Arts - Economics
Wirtschaftschule
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