WAMEEDH AL ZUBAIDI
Aurora,Colorado
Summary
Strategic and results-driven Manager with a proven track record of 13 years in business operations, financial oversight, and resource management. Adept at enhancing processes to achieve streamlined business operations and specializing in coordination with a keen focus on production schedules and budget adherence. Skilled in identifying challenges and implementing targeted solutions, showcasing a resourceful and service-oriented approach with a motivational leadership style, complemented by strong analytical skills, and a talent for building meaningful connections to drive organizational success. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Results-oriented Program Manager enthusiastic about taking on new challenges. Successful at developing innovative strategies to capitalize on dynamic market conditions. Strategic planner and clear communicator with an adaptable approach.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Security Program Manager
HSS/Tarian
Parker, CO
11.2023 - Current
- Utilize the COBIT framework to properly manage projects and as a best practices guide
- Monitor all the controls, reports, and coordination activities for the security team to achieve PCI compliance
- Manage development of all internal and external vulnerability scanning products including PCI scanning
- Manage and provide direct security oversight for contract requirements supporting all functions of clear facilities operations and management e.g
- Manage the stage and promotional operations for all security personnel, including staffing, payroll processing, and general entertainment organization
- Train in CPR & basic first aid, a certified and respond to all guest & employee accidents
- Schedule officers for training for medical emergencies, perform CPR, and how to respond to fire alarms
- Implement DoD and AF guidance on all matters pertaining to the protection of classify and highly sensitive defense information
- Help develop HIPAA compliance within the organization
- Integrate new system and application provisioning.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Assisted in developing training materials for new hires involved in the program activities.
- Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
- Worked closely with other departments to support program technical aspects and cost proposals.
Facility Security Supervisor
HSS Security
Parker, CO
03.2016 - 11.2023
- Managed staffing assignments and assessed performance of security personnel across multiple hospitals, optimizing operations through strategic delegation
- Rapidly responded to security incidents, ensuring swift resolution and contributing to continuous improvement through detailed incident reports
- Facilitated effective communication with Law Enforcement Officers and the Fire Department, enhancing collaborative security efforts
- Provided comprehensive mentorship and training to new officers, conducting annual evaluations to track professional development progress
- Delivered exceptional customer service by engaging with patients, visitors, and staff to create a secure and welcoming environment.
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
CQB Instructor
French Embassy
Baghdad, Iraq
12.2013 - 01.2016
- Instructed with French Foreign Legion to train Special Iraqi Forces in war against ISIS, in cooperation with Collation Forces, with firearms, CQB, and EOD
- Facilitated interpretation for oral communication
- Provided non-technical translations to targets, as well as returning interpretation, to assist Public Affairs, combat troops, and military liaison officer at traffic control point.
- Assessed student progress through tests and quizzes in order to evaluate understanding of course material.
Project and Sales Manager
ZSG International
Iraq, Iraq
01.2009 - 01.2013
- Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis
- Hires, trains, motivates, counsels and monitors the performance of all new-vehicle sales employees
- Prepares and administers an annual operating budget for the new-vehicle sales department
- Understands, keeps abreast of and complies with federal, state and local regulations that affect new-vehicle sales
- Directs and schedules the activities of all department employees, ensuring proper staffing always
- Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals
- Maintains an accurate daily log that reflects all sales activities in the dealership
- Ensures proper follow-up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system
- Develops, implements and monitors a follow-up system for new-vehicle purchasers
- Maintains teamwork in a customer-focused sales environment throughout the sales, delivery and follow-up process
- Conducts daily and weekly sales meetings
- Provides effective communication throughout the new-vehicle department as well as interdepartmentally
- Ensures that new-vehicle salespeople understand and follow dealership policies and procedures
- Provides proper product and training resources for salespeople on a regular and continuous basis
- Oversees the efforts of new-vehicle salespeople to enhance the image and customer satisfaction ratings of the dealership
- Works with salespeople on programs that will increase the new-car gross and F&I penetration
- Develops incentive programs along with dealer and other managers
- Helps salespeople close deals when necessary
- Completes deal settlement sheets and turns into accounting office in a prompt and timely manner
- Establishes and maintains standards for the delivery of vehicles to customers
- Schedules first service appointment at time of delivery
- Provides dealer with accurate floor traffic control data daily
- Processes salesperson commission sheets and monitors payroll records of salespeople
- Reviews inventory daily to ensure the proper mix of grounded stock for maximum turnover efficiency
- Recommends to the general sales manager the new-car inventory to be carried by color, model and equipment, based on a variety of customer and market analyses
- Assists the used-vehicle department with trade appraisals as needed
- Directs merchandising and advertising efforts for the new-vehicle department in conjunction with the sales managers and dealer
- Assists in the development of advertising campaigns and other promotions
- Attends managers meetings as requested
- Maintains professional appearance.
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Managed daily operations of sales department, including supervision of staff members.
- Collaborated with marketing team to create promotional materials for target customers.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Public Relations
Iraqi American Chamber of Commerce
, Iraq
01.2006 - 01.2009
- Develop a marketing communications plan including strategy, goals, budget and tactics
- Develop media relations strategy, seeking high-level placements in print, broadcast and online media
- Coordinate all public relations activities
- Direct social media team to engage audiences across traditional and new media
- Leverage existing media relationships and cultivate new contacts within business and industry media
- Manage media inquiries and interview requests
- Create content for press releases, byline articles and keynote presentations
- Monitor, analyze and communicate PR results on a quarterly basis
- Evaluate opportunities for partnerships, sponsorships and advertising on an on-going basis
- Build relationships with thought leaders to grow industry awareness
- Maintain a keen understanding of industry trends affecting clients and make appropriate recommendations regarding communication strategy surrounding them.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Regional Consultant
US. Army/Iraq
, Iraq
01.2003 - 01.2006
- Translate written and verbal foreign to English, such as books articles Battle plans and personal records, Preparing detailed written reports of information in an accurate and concise manner
- Interviewed Prisoners of war, enemy deserters, And civilians’ informers
- Acted as civil consultant to guide US
- Army units on environment, Culture traditions, and various protocols’
- Installed, utilized and maintained sensitive communication equipment to intercept and record foreign communications and radio transmissions preserving original context.
Education
Bachelor of Science -
St. Clements University
01.2011
Skills
- Leadership
- Project Management
- Healthcare Ethics and Policy
- Emergency Response
- Microsoft Office Proficiency
- Critical Thinking
- Effective Written and Verbal Communication
- Strategic Messaging
- Infrastructure
- Risk Management
- Security Projects
- Security Systems
- Access Management
- Project Scope
- Project Plan
- Security Program
- Quality Assurance
- Financial Leadership
- Regulatory Compliance
- Personnel Management
- Partnership Development
- OSHA Compliance
- Business Development
- Operations Management
- Strategic Planning
- Talent Recruitment
- Customer Service
- Revenue Growth
- Team Development
- Contract Development
- Compliance Enforcement
- Cultural Sensitivity
- Program Leadership
Certification
- C-IED
- C-EOD
- IAHSS
- Taser CERT
Awards
Awards, Letters and Certificate(s) of 3 from United States Army and French Embassy available upon request.
Languages
English
Full Professional
Arabic
Native/ Bilingual
Timeline
Security Program Manager
HSS/Tarian
11.2023 - Current
Facility Security Supervisor
HSS Security
03.2016 - 11.2023
CQB Instructor
French Embassy
12.2013 - 01.2016
Project and Sales Manager
ZSG International
01.2009 - 01.2013
Public Relations
Iraqi American Chamber of Commerce
01.2006 - 01.2009
Regional Consultant
US. Army/Iraq
01.2003 - 01.2006
Bachelor of Science -
St. Clements University
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