Wanani D. Gourgel Santinho
Newport News,VA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
EMT
LifeCare Medical Transport
01.2025 - Current
- Compassionate Emergency Medical Technician (EMT) with experience providing safe, efficient interfacility transportation for patients requiring basic and advanced medical care. Skilled in patient assessment, monitoring vital signs, maintaining accurate documentation, and delivering high-quality care while ensuring patient comfort and safety. Strong communicator who works effectively with healthcare professionals to provide seamless patient transfers.
- Ensured safe and timely interfacility transportation for stable patients, contributing to continuity of care.
- Performed patient assessments, monitored vital signs, and documented changes in condition during transport.
- Delivered Basic Life Support (BLS) care in accordance with state protocols and company policies.
- Maintained accurate electronic and written patient care reports (PCRs) to support effective communication and care transitions.
- Communicated effectively with nurses, physicians, dispatch, and receiving facilities to ensure continuity of care.
- Conducted daily ambulance inspections, restocked medical supplies, and ensured equipment was clean and operational.
- Maintained a calm and professional demeanor while providing compassionate patient care.
- Adhered to HIPAA regulations, infection control standards, and all local, state, and federal EMS guidelines.
- Coordinated teamwork and time management while efficiently responding to scheduled transports and priority requests.
Shift/Hospitality Manager
Buffalo Wild Wings
08.2023 - 01.2025
- As a shift and hospitality manager I was energetic and customer-focused Manager with over 4 of experience in the restaurant and hospitality industry. Proven ability to lead and motivate teams, enhance customer satisfaction, and manage operations in a high-paced environment. Skilled in staff management, training, conflict resolution, and ensuring smooth daily operations to meet organizational goals. Strong communicator with a passion for delivering an exceptional dining experience and achieving operational excellence.
- Lead, train, and supervise a team of [X] servers, bartenders, cooks, and hosts to deliver high-quality service and enhance customer satisfaction.
- Resolve customer complaints and ensure issues are addressed promptly to maintain a positive dining experience.
- Coordinated staff schedules to optimize coverage during busy periods.
- Coordinate with the kitchen and bar staff to ensure timely and accurate food and beverage delivery.
- Monitor health and safety standards to ensure compliance with local regulations and company policies.
- Utilize POS system to process transactions, manage cash handling, and ensure accurate reporting.
- Conduct pre-shift meetings to communicate goals, daily specials, and operational priorities.
Remote Customer Service Representative
ADT Security
09.2021 - 08.2023
- As a monitoring representative, I am responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting proper parties, taking notes as well as assisting customers with troubleshooting their system.
- Utilized background in cyber security and computer technology to navigate systems effectively, providing efficient support to customers.
- Executed electronic data transmission
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Coordinated with technical teams to ensure seamless installation and service of security systems.
Shift Leader
Subway
06.2020 - 01.2021
- Managed diverse daily responsibilities as Shift Leader at Subway, prioritizing customer service with a welcoming attitude and friendly smile while efficiently completing all tasks.
- Resolved technical issues throughout the day.
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored new team members on service procedures and food preparation techniques.
Cashier/Shift Manager
Burger King
06.2019 - 06.2020
- As a Cashier at Burger King, Being organized was a major proponent of success, being able to create an inter-personalized system that was effective in communicating with the other members of the team to allow the duties to be done in a precise manner.
- Demonstrated effectiveness as a cashier and eagerness to assist in all areas, leading to promotion to shift manager, expanding my responsibilities.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
Education
High School Diploma -
Black Rock High School
Yucca Valley, CA, USCyber Security
Academy for College and Career Excellence
Twentynine Palms, CaliforniaSkills
- Basic life support (BLS)
- First aid certification
- Vital sign assessment
- Pre-hospital care
- Airway management
- Patient assessment
- Critical decision-making
- Vital signs assessment
Certification
- EMT - Certified Emergency Medical Technician
- EVOC - Emergency Vehicle Operators Course
- CPR
Languages
English
Native or Bilingual
Portuguese
Professional Working
Timeline
EMT
LifeCare Medical Transport
01.2025 - Current
Shift/Hospitality Manager
Buffalo Wild Wings
08.2023 - 01.2025
Remote Customer Service Representative
ADT Security
09.2021 - 08.2023
Shift Leader
Subway
06.2020 - 01.2021
Cashier/Shift Manager
Burger King
06.2019 - 06.2020
Cyber Security
Academy for College and Career Excellence
High School Diploma -
Black Rock High School