Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Wanda Addison

Philadelphia,PA

Summary

Flexible [Job Title] offering [Number]-year history of excellent customer service and precise prescription formulation. Versed in relevant regulations with dedication to ethical practices. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

37
37
years of professional experience

Work History

Pharmacy Technician

RCL Pharmacy
Wynnewood, PA
05.1999 - Current
  • Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
  • Maintained proper storage and security conditions for drugs.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted in training new employees on pharmacy procedures.
  • Prepared prescription transfers to other pharmacies.
  • Received payment from customers and processed credit card transactions when necessary.
  • Prepared and processed medical insurance claim forms and records.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Provided education materials about medications to patients upon request.
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
  • Answered telephones to respond to questions or requests.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
  • Delivered products to customer locations on time.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Department Manager

Nordstrom
King of Prussia, PA
01.1990 - 04.1999
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Worked closely with sales associates to complete tasks.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Provided technical support as needed when troubleshooting issues related to equipment or software.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Recruited and trained new employees to meet job requirements.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Head Cashier

Pathmark Supermarket
Philadelphia, PA
06.1987 - 03.1990
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Investigated discrepancies between reported sales figures and actual amounts collected at registers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
  • Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
  • Monitored register drawers to ensure adequate change was available throughout each shift.
  • Maintained records of daily transactions including sales receipts, cash received, discounts issued.
  • Answered phone calls to assist customers with questions and orders.
  • Counted and balanced cashier drawers.

Education

Biblical Studies -

Andersonville Theology
Camilla, GA
05-2019

High School Diploma -

Bodine High School For International Affairs
Philadelphia, PA
06-1988

Some College (No Degree) - Education

Temple University
Philadelphia, PA

Skills

  • Insurance Verification
  • Resolving Customer Issues
  • Problem-Solving Skills
  • Supporting Pharmacy Operations
  • Insurance Billing

References

References available upon request.

Timeline

Pharmacy Technician

RCL Pharmacy
05.1999 - Current

Department Manager

Nordstrom
01.1990 - 04.1999

Head Cashier

Pathmark Supermarket
06.1987 - 03.1990

Biblical Studies -

Andersonville Theology

High School Diploma -

Bodine High School For International Affairs

Some College (No Degree) - Education

Temple University

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Wanda Addison