Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wanda Ahl

Manitowoc,WI

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Scheduling / Care Partner Manager

Homewatch Caregivers
09.2019 - Current
  • Administrative oversight and management of the scheduling team and of caregivers
  • Supports the hiring and retention process of the scheduling coordinators
  • Supports caregivers, client, and team relations
  • Maintains documentation for all discussions related to performance including, recognition, support/coaching, and counseling throughout the course of employment
  • Direct care supervision to monitor caregiver's skills competency
  • Supports quality improvement initiatives for continuous quality improvement
  • Compliance with all state and federal regulations
  • Provide quality assurance visits with care partners and clients
  • Maintains First Aid/CPR TB test and fingerprint card
  • Served as an advocate for patients'' rights, upholding ethical standards in all aspects of care provision.
  • Provided emotional support to patients and families, fostering a positive environment during difficult times.
  • Maintained accurate documentation of patient progress, enabling effective communication among healthcare professionals.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Communicated effectively with diverse populations by employing active listening skills and adapting language as needed for clarity and understanding.
  • Coordinated transportation arrangements for patients attending off-site appointments or transitioning back into the community postdischarge.
  • Engaged with patients to provide critical information.
  • Provided excellent customer service to patients and medical staff.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.

Manager of Group Home

Homes for Independent Living
01.2002 - 03.2018
  • Trained new caregivers with specific home
  • Oversaw budget
  • Managed schedule within all homes when on-call
  • Provided direct care
  • Maintained first aid/CPR, and TB test.
  • Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
  • Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
  • Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
  • Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
  • Monitored direct care activities for optimal patient protections and infection control standards.
  • Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
  • Enhanced residents'' quality of life by developing and implementing individualized care plans.

Electronics Assembler

Silver Creek Industry
07.1988 - 08.2002
  • Assembled electronics
  • Repaired Electronics
  • Operated CNC machines
  • Used solder machine
  • Quality Assurance
  • Shipping and receiving

Education

High school -

Lincoln High School

Skills

  • Leadership
  • Interpersonal Communication
  • Payroll
  • Budgeting
  • Time Management
  • Quality Assurance
  • CNC Machining
  • Manufacturing
  • First aid and CPR
  • Compassion and empathy
  • HIPAA compliance

Certification

  • CPI training
  • February 2017 to Present
  • CPI Training
  • Fingerprint Card
  • First aid/CPR
  • TB Test
  • Arizonia Certified Caregiver

Timeline

Scheduling / Care Partner Manager

Homewatch Caregivers
09.2019 - Current

Manager of Group Home

Homes for Independent Living
01.2002 - 03.2018

Electronics Assembler

Silver Creek Industry
07.1988 - 08.2002

High school -

Lincoln High School

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Wanda Ahl