Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Custom
Interests
Timeline
Generic

WANDA ANDREOLI

Covington Twp,PA

Summary

Dynamic professional with a proven track record in customer service and liquor knowledge, honed at Chesicks Elmwood Inn. Excelled in creating memorable customer experiences, boosting loyalty through engaging interactions and high-quality service. Skilled in multitasking and clear communication, adept at fostering team collaboration and driving business growth. Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons. Qualified bartender with robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Demonstrated skills in customer service and inventory management. Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction. Friendly Bartender with exceptional skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Capable bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in bars,wedding venues and fine dining establishments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Bartender

Chesicks Elmwood Inn
10.2023 - Current
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights, and weekends.

Realtor Associate

Classic Properties Realtors
05.2021 - Current
  • Collaborated with fellow real estate professionals in a team-oriented environment to achieve shared success and contribute to overall company growth.
  • Boosted client satisfaction, providing timely updates on listings, offers, and negotiations.
  • Educated clients on market trends, financing options, and the home buying process to empower informed decisionmaking.
  • Assisted clients in finding their dream homes with personalized guidance and expert knowledge of local markets.
  • Streamlined transaction processes to ensure smooth closings, coordinating closely with all parties involved.
  • Guided first-time homebuyers through the entire process, offering expert advice on mortgage options, inspections, appraisals, and contract negotiations.
  • Built long-lasting relationships with clients through excellent customer service and a genuine passion for helping others.

Small Business Owner

Self Employed Services
09.1986 - Current
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
  • Interacted well with customers to build connections and nurture relationships.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
  • Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Ramp Agent

American Airlines
03.2021 - 09.2022
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
  • Expedited boarding processes for passengers requiring assistance, providing courteous service while ensuring accessibility needs were met.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Operated equipment while observing standard safety procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Maintained clean, orderly work environment free of hazards.

Cross Trained Ramp and Gate Agent

Delta Airlines
05.2018 - 03.2021
  • Streamlined gate operations for timely departures and minimized delays.
  • Conducted pre-boarding announcements professionally, informing passengers of important safety guidelines and boarding procedures.
  • Collaborated proactively with security personnel to address potential safety concerns at the gate area promptly.
  • Sold, printed and reissued available tickets to customers at check-in.
  • Participated in ongoing training opportunities to stay updated on industry best practices and enhance overall job performance.
  • Resolved passenger issues promptly and professionally, maintaining a high level of customer satisfaction.
  • Tagged and transferred baggage from scales to designated conveyor belt.
  • Maintained clear communication between ground staff, flight crew, and other airport personnel to ensure smooth gate operations.
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
  • Assisted customers with ticketing and baggage check-in requirements.
  • Handled baggage discrepancies effectively, reuniting lost luggage with owners quickly and accurately.
  • Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
  • Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
  • Enhanced customer satisfaction by providing efficient and courteous service during the boarding process.
  • Provided updated flight information to passengers, keeping them informed of any changes or delays in their travel plans.
  • Managed irregular operations such as delays or cancellations calmly, taking necessary action to minimize impact on passengers'' travel plans.
  • Utilized company software efficiently for ticketing transactions, processing payments securely while maintaining accurate records.
  • Assisted families traveling together by arranging preferred seating options that catered to their needs whenever possible.
  • Checked in passengers efficiently, verifying identification and travel documents for accuracy and compliance with airline policies.
  • Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
  • Managed passenger check-in by verifying customers' travel documentation.
  • Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
  • Disbursed and recorded appropriate gate passes.
  • Operated electronic security control systems and emergency response systems during patrols.

Education

Associate of Arts - Teacher/manager Licencing

Empire
Scranton, PA
12.1982

Associate of Arts - Beauty Culture

Empire Beauty School
Scranton, PA
06.1982

High School Diploma -

Old Forge High School
Old Forge, PA
06.1981

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and Tolerance
  • Outgoing Personality
  • Engaging personality

Affiliations

  • Covington Tpw Board of Supervisors

Certification

  • Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.

Custom

I was working for Delta as gate agent at the Allentown airport , there were many delays and i had helped lines of people rerouting or finding accommodations , there were several people that were thankful for my help they recommended me for this award

Interests

  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Volunteer Travel
  • Backpacking and Hiking

Timeline

Bartender

Chesicks Elmwood Inn
10.2023 - Current

Realtor Associate

Classic Properties Realtors
05.2021 - Current

Ramp Agent

American Airlines
03.2021 - 09.2022

Cross Trained Ramp and Gate Agent

Delta Airlines
05.2018 - 03.2021

Small Business Owner

Self Employed Services
09.1986 - Current

Associate of Arts - Teacher/manager Licencing

Empire

Associate of Arts - Beauty Culture

Empire Beauty School

High School Diploma -

Old Forge High School

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WANDA ANDREOLI