Wanda Bacon
Seaford,DE
Summary
Experienced Customer Service and Sales Representative brings 20+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
20
20
years of professional experience
Work History
Customer Care Representative
Integra Administrative Group
08.2009 - 09.2021
- Managed approximately 100 incoming calls, emails and faxes per day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Relationship Banker
M&T Bank
10.2008 - 08.2009
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Assisted customers with completing required forms for opening and closing bank accounts.
Sr. Sales Representative
FurnitureLand
02.2002 - 08.2008
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
- Increased customer satisfaction ratings by successfully resolving challenges.
- Attained top-ranking sales performance among peers through persistence, resilience, and strong prospecting skills.
- Enhanced client loyalty by providing personalized support and addressing concerns promptly and professionally.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
Bachelor of Science - Interdisciplinary Studies
Liberty University
Lynchburg, VA05.1983
Skills
- Microsoft Word, Excel, Slack, Outlook and other computer programs
Timeline
Customer Care Representative
Integra Administrative Group
08.2009 - 09.2021
Relationship Banker
M&T Bank
10.2008 - 08.2009
Sr. Sales Representative
FurnitureLand
02.2002 - 08.2008
Bachelor of Science - Interdisciplinary Studies
Liberty University
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