Wanda B. Brown
Hopatcong
Summary
Paraprofessional with strong experience in educational support, adept at fostering academic achievement and promoting inclusive learning environments. Skilled in classroom management, individualized instruction, and behavioral support. Focuses on teamwork and adapts to changing needs, ensuring seamless collaboration with educators and staff. Known for reliability, empathy, and effective communication skills.
Overview
19
19
years of professional experience
Work History
Paraprofessional
Hopatcong Borough School District
08.2021 - Current
- Supported classroom activities by assisting teachers with instructional materials and lesson plans.
- Fostered a positive learning environment through effective communication with students and staff.
- Monitored student progress, providing timely feedback to enhance academic performance.
- Assisted in maintaining classroom organization and managed student behavior effectively.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
Server
Maschio’s Food Service
01.2018 - 08.2021
- Assisted in maintaining cleanliness and organization of dining areas.
- Adhered to food safety regulations and company standards consistently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Managed inventory levels, ensuring timely restocking of food supplies.
- Prepared nutritious meals in compliance with health and safety regulations.
- Monitored food quality and portion control to meet dietary guidelines.
- Maintained cleanliness and organization of kitchen and serving areas.
- Maintained positive relationships with students, fostering an enjoyable cafeteria atmosphere during meal times.
- Served as a positive role model for students displaying appropriate behavior while working in a high-pressure environment.
Accounting Associate
Sam’s Club
01.2014 - 01.2018
- Processed financial transactions accurately and efficiently, ensuring compliance with company policies.
- Reconciled monthly financial statements, identifying discrepancies and implementing corrective measures.
- Trained new staff on accounting software and internal procedures, enhancing team performance.
- Led initiatives to automate routine tasks, resulting in increased accuracy and reduced processing time.
- Maintained a high level of confidentiality and professionalism when handling sensitive financial information, promoting trust among members and colleagues.
- Addressed and resolved complex and unexpected variances.
- Managed vendor relationships effectively to negotiate favorable payment terms and pricing agreements that benefited the organization''s bottom line.
- Oversaw documentation and reporting of expenses, sales and other transactions.
Membership Associate
Sam’s Club
01.2008 - 01.2014
- Assisted members with account inquiries, enhancing customer satisfaction and loyalty.
- Processed membership applications efficiently, reducing wait times for new members.
- Coordinated special events to promote membership benefits, increasing engagement and retention.
- Trained new associates on membership policies and systems, ensuring compliance and consistency.
- Resolved member issues promptly, strengthening trust and long-term relationships with customers.
- Managed membership database with accuracy and efficiency, maintaining up-to-date records at all times.
- Processed and audited transactions, purchases and payments.
Call Center Techincal Support
Samsung Electronics
02.2007 - 07.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Customer Service Representative
Tee-Bop.com
08.2007 - 01.2008
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Trained new representatives on systems, processes, and customer handling techniques.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Maintained stock database to ensure product availability.
- Reviewed shipping addresses to ensure product shipped to correct location for order fulfillments.
Customer Service Representative
Safilo USA
01.2006 - 01.2007
- Resolved customer inquiries effectively through multiple communication channels, enhancing overall satisfaction.
- Managed order processing and returns, ensuring accurate and timely responses to customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Word Processing Specialist -
Dover Business College
01.1996
Psychology, Sociology
County College of Morris
01.2008
Math, Spanish, Photography, Writing Development
Sussex County Community College
01.2008
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Calm and patient demeanor
- Patient
Timeline
Paraprofessional
Hopatcong Borough School District
08.2021 - Current
Server
Maschio’s Food Service
01.2018 - 08.2021
Accounting Associate
Sam’s Club
01.2014 - 01.2018
Membership Associate
Sam’s Club
01.2008 - 01.2014
Customer Service Representative
Tee-Bop.com
08.2007 - 01.2008
Call Center Techincal Support
Samsung Electronics
02.2007 - 07.2008
Customer Service Representative
Safilo USA
01.2006 - 01.2007
Psychology, Sociology
County College of Morris
Math, Spanish, Photography, Writing Development
Sussex County Community College
Word Processing Specialist -
Dover Business College
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