Wanda Beckham
Date Entry/Customer Service
Summary
Motivated worker seeking a Remote-Only Data entry, Customer Service, or an Online Position/Opportunity to supplement my retirement income. Currently a caregiver at home with my mentally challenged daughter. Need and require a work-at-home opportunity only.
Overview
32
32
years of professional experience
1
1
Language
8
8
years of post-secondary education
Work History
Bookkeeper
J & M Garage and Welding
Camden, AR
09.2016 - 04.2021
- Identified issues, analyzed information, and provided solutions to problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to learn quickly and adapt to new situations.
Touch-Data & 10-Key Entry/VisaDispResolutionDesk
Community Trust Bank
Ruston, LA
12.2006 - 04.2014
- Community Trust Bank empowered its employees to assist the customer with whatever their needs may be
- It was a very fast-paced environment, multitasking and helping people over the phone all day with inquiries, issues with their online banking accounts, personal and business, problems concerning their card(s), problems with their account(s), or requests for information concerning transactions
- Rose from Card Services level 1 to Card Services Specialist III
- Data entry and Customer Support performed Daily associated with Online Banking, Card Services, internal (bank employees), ACH, ATM, and Debit Card Customers
- Phone Support was critical for Coordinating Diebold worker inquiries with our ATM and Branch Managers along with our Security Managers
- Internal communications used to keep our Security/Fraud Officers informed of possible fraudulent activities with our Debit and ATM card dispute information network
- Internal sharing of information and performing data entry to assist Call Center Operators to resolve customer complaints promptly
- Performed duties of the ATM/Debit Card Resolution Desk for (5) five years, entering data onto spreadsheets and working with the Visa resolution department to perform due diligence on all disputes thereby keeping the bank in compliance
- Written correspondence with dispute resolution customers kept in compliance.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Researched and analyzed individual parties' positions to understand dispute background.
- Prepared written opinions or decisions regarding cases.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Conducted interviews with disputants, witnesses and any additional relevant groups or individuals.
- Devised and implemented dispute resolution processes for companies, enabling fast resolution of disputes.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked flexible hours across night, weekend and holiday shifts.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Delivered services to customer locations within specific timeframes.
- Reviewed legal documents and contracts to determine potential conflicts and disputes.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Completed data entry tasks with accuracy and efficiency.
- Secured and protected data from unauthorized access by complying with security protocols.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Created and maintained data entry logs to track data entry activities.
- Developed data entry policies and procedures in compliance with company standards.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Collated and organized data entry documents into filing systems for easy access.
- Developed and maintained databases to store customer information.
- Followed established procedures to enter and process data correctly.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Managed and organized documents for data entry tasks.
- Conducted audits of existing data entry processes.
- Updated and maintained customer information, documents and records.
- Used computer software to store and retrieve data.
- Evaluated source documents to locate needed information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Created spreadsheets for more efficient recordkeeping.
- Compared transcribed data with source document to detect and correct errors.
- Developed and implemented data entry operations.
- Utilized techniques for increasing data entry speed.
- Coded and processed applications into required electronic formats.
- Built and maintained tracking databases for variety of measuring aspects.
- Corrected data entry errors to prevent duplication or data degradation.
- Analyzed current data records to provide detailed reports.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Preserved customer confidence and protected operations by keeping information confidential.
- Assisted with developing data entry processes.
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted, and checked input data against original documents.
Touch-Data/10-Key Accts Pay/Front Desk Accts
First United Bank
Farmerville, LA
11.1998 - 12.2006
- Paid bills for the bank; the President of the Bank (deceased) was my direct supervisor
- Processed payments on demand and a monthly basis
- ATM/Debit Card Order Processing Clerk
- ATM/Debit Card Dispute Resolution Clerk
- Customer (Personal and Business) Check Order Fulfillment Clerk
- Assistant to one of the Vice Presidents
- Helped with Bank/Branches Supply Orders and Supply Inventory and spoke with Supply Representatives that visited the bank
- Helped with the Processing of Customer's Credit Card orders
- Assisted in the Money Vault
- Assisted in the Safety Deposit Area helping customers access their Safety Deposit Box(s)
- Was Backup to Accounts Opening Front Desk Clerk-Opening Personal and Business Checking accounts and Savings accounts, assisting customers with ordering checks and cards
- Assisted customers who needed to transfer Direct Deposits to a different account or move the drafts to a new/different account
- Helped Business Customers attain their Tax Identification No
- Opened Certificates of Deposit and assisted customers when they wanted cash from their CD(s)
- Worked with a Vice President in charge of Balancing 2 of the ATMs and replacing the funds in the machines
- Worked for this bank in the late '80s and early '90s; I cannot remember the years
- Started in the backroom Bookkeeping
- 6 months later I was at the front desk as Secretary to the Executive Vice-President Helena Wells (deceased)
- Worked with the auditors when they came to the bank
- Balanced and reconciled the Bank's bank statements/made phone calls to track down transactions in question etc
- Opened Checking and Savings Accounts, Certificates of Deposit
- Assisted daily in the Money Vault balanced the vault money and delivered cash to the tellers up front and the Drive-in in the back
- Assisted the Customers signing in to access their Safety Deposit Box
- Ran the Popcorn machine on Friday afternoons, we gave out free popcorn every Friday.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Studied past records to detect duplicate statements and fraud, avoiding penalties for non-compliance.
- Evaluated financial records to detect errors and discrepancies.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Entered figures using 10-key calculator to compute data quickly.
- Matched purchase orders with invoices and recorded necessary information.
Touch-Data and 10- Key Entry/Accts Payable Clerk
Southeast Foods
Monroe, LA
08.1989 - 12.1998
- Was working for Kelley Job Placement Agency; was sent to Southeast Foods to help with a massive Data Entry task
- (Hard Drive Crash/lost all of the data/item prices) I was told I rarely made a keypunch error
- They hired me from the Kelley job paying a fee for me to work for them
- They placed me in someone else's spot and put me to work
- It was a very fast-paced environment
- Paid bills for multiple grocery stores/the clerks were each assigned multiple stores according to the workload size of the store
- Each store had multiple Department Heads you spoke to over the phone in order to process approval for some of the invoices
- Their paperwork was sent in on a weekly basis
- It was a bookkeeping job as well
- Each clerk had to finish their work by Friday at 5
- Some of the people hired for our department Quit
- The job was fun, sometimes we had to help each other but in the end, every store's bookkeeping was reconciled and the bills paid
- Usually, you had time on Mondays to finish filing papers.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Studied past records to detect duplicate statements and fraud, avoiding penalties for non-compliance.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
- Evaluated financial records to detect errors and discrepancies.
- Registered transactions and data on accounting database to track history and safeguard information.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Entered figures using touch-10-key calculator to compute data quickly.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
Education
No Degree -
Post University
Waterbury, CT 01.2022 - 05.2022
South Louisiana Vocational Technical School
Farmerville, LA 08.1986 - 04.1987
No Degree -
South Arkansas University
El Dorado, AR 08.1982 - 05.1983
High School Diploma -
Strong High School
Strong, AR 08.1970 - 05.1977
Skills
Bookkeeping
Accounts Payable
Touch Typing
Touch Data Entry Accuracy
Filing
Payroll
Due Diligence
Reconciliation
Report Writing
General Ledger
Accurate Touch-10-Key Entry
Internal Communications
Windows 7, 8, 10, 11
Microsoft Office
Google Email, Chat, Calendar
Zoom
Excel Spreadsheets
Proofreading
File Management
Document Preparation
Data Security
Maintains Confidentiality
Quality Assurance
Customer Service-Oriented
Data Processing
Extensive Vocabulary
Spreadsheet Management
Data Integrity
37 WPM Typing Speed
Work Authorization
United States
Interests and pass times: computer, reading, family, animals, plants, cooking, and cleaning.
I live in an apartment with my daughter, a 12 year-old cat, and an 8 year-old dog. I spend time on my computer, work on self-improvement, play games on my desktop or phone, and I love to read. I cook and clean daily and watch an occasional movie.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
No Degree -
Post University
01.2022 - 05.2022
Bookkeeper
J & M Garage and Welding
09.2016 - 04.2021
Touch-Data & 10-Key Entry/VisaDispResolutionDesk
Community Trust Bank
12.2006 - 04.2014
Touch-Data/10-Key Accts Pay/Front Desk Accts
First United Bank
11.1998 - 12.2006
Touch-Data and 10- Key Entry/Accts Payable Clerk
Southeast Foods
08.1989 - 12.1998
South Louisiana Vocational Technical School
08.1986 - 04.1987
No Degree -
South Arkansas University
08.1982 - 05.1983
High School Diploma -
Strong High School
08.1970 - 05.1977