Elizebeth D. Maddox
Franklin,GA
Summary
Customer service representative with extensive industry experience and a strong track record of enhancing customer satisfaction. Recognized for effective communication, problem-solving, and time management skills that drive operational efficiency. Proven ability to build rapport with clients and foster positive relationships, contributing to business growth. Seeking a role that values dedication and hard work in delivering exceptional customer service.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Nissan of Lithia Springs
Lithia Springs, GA
07.2020 - Current
- Presented valuable service and product information to assist customer decision-making.
- Developed strong relationships with customers through friendly interactions.
- Resolved discrepancies to prevent key account losses by identifying and correcting issues.
- Promoted products and services during account management and order calls.
- Delivered knowledgeable service to enhance customer satisfaction and resolve complaints promptly.
- Maintained detailed records of customer interactions for future reference.
- Provided accurate product and service information to customers, ensuring informed decisions.
Teacher
All Stars Academy
Newnan, GA
05.2011 - 07.2020
- Identified early signs of emotional and developmental issues to alert parents.
- Supported emotional and social growth through tailored communication strategies.
- Developed and implemented engaging learning activities to foster exploration.
- Conducted parent-teacher conferences to review children's progress and address concerns.
- Executed positive behavior strategies to promote constructive conduct among children.
- Observed children for signs of illness, injury, or developmental challenges.
- Guided children in acquiring essential life skills, including independence and problem-solving.
- Maintained accurate records of attendance, progress, health, and daily activities.
Education
High School Diploma -
Heard County High School
Franklin, GA05-2011
Skills
- Customer service and relationship management
- Data entry and documentation
- Communication skills
- Time management and scheduling
- Sales promotion strategies
- Active listening and professionalism
- Product knowledge and support
- Inbound and outbound calling
- Microsoft Office proficiency
- Call center operations
- Multitasking abilities
- Issue resolution and complaint handling
References
References available upon request.
Timeline
Customer Service Representative
Nissan of Lithia Springs
07.2020 - Current
Teacher
All Stars Academy
05.2011 - 07.2020
High School Diploma -
Heard County High School
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