Wanda Bernard
Port Saint Lucie,FL
Summary
Dynamic professional seeking a challenging position to leverage strong managerial, organizational, and customer service skills in a growth-oriented company. Adept at problem-solving with extensive experience across diverse industries beyond the medical field. Committed to driving success through innovative solutions and continuous personal and professional development. Eager to contribute to a forward-thinking team that values adaptability and growth.
Overview
18
18
years of professional experience
Work History
Surgery Coordinator
Treasure Coast Eye Specialist
05.2025 - 11.2025
- Transition the office from charts to paperless system on emr and updating the office to a more proficient modern medicine system.
- Counsel patients in cataract surgery/premium lenses/Cornea Surgery
- Follow up with patient’s primary care physicians
- Next gen, Advanced md and Nextech programs
- Get authorizations for surgery
- Collect monies for premium lenses and surgery copay or deductible
- Assist as needed throughout the office
Surgery Coordinator
Katz Eye Center
05.2019 - 05.2025
- Counsel patients in cataract surgery/premium lenses
- Follow up with patient’s primary care physicians
- Next gen and Advanced md system
- Get authorizations for surgery
- Collect monies for premium lenses and surgery copay or deductible
- Assist as needed throughout the office
Administrative Assistant/Medical Secretary
Eye Consultants of Atlanta
09.2017 - 05.2019
- Surgery coordinator
- Counsel patients in cataract surgery/premium lenses
- Follow up with patient’s primary care physicians
- Work with ema and next gen system
- Follow up with patient’s primary care physicians
- Dictate letters
- Follow through with any tasks given by the doctors
Office Manager/Surgery Coordinator
Florida Vision Institute
04.2013 - 08.2017
- Streamlined clinic operations to enhance patient flow and service efficiency.
- Provided expert counseling on cataract surgery and premium lens options to patients.
- Monitored patient surveys, driving improvements in service quality and patient satisfaction.
- Coordinated referrals and authorizations for surgical procedures to ensure timely care.
- Established follow-up protocols with primary care physicians, enhancing patient communication.
- Managed scheduling and front desk operations, ensuring optimal clinic performance.
Surgery coordinator
Fier Eye Care
06.2011 - 04.2013
- Front desk
- Referral Dept.
- Multiple phone extensions
LASIK coordinator
Florida Vision Institute
06.2007 - 06.2011
- Supervised front desk
- Counseled patients
- Handled all consent and scheduled all appointment
Education
Diploma -
Santaluces High School
Lake Worth, FLNo Degree - Elementary Education
Palm Beach State College
Lake Worth, FLNo Degree - Human Resouces
Indian Riverside State College
Skills
- All Windows Software
- All Microsoft Software
- Internet savvy
- Excel/Outlook
- Strong Verbal Communication
- Extensive Data Entry
- Inventory Management
- Policy & Procedure Manuals
- Insurance Verification/Authorizations
- Office Management
- Staff Development & Training
- Bookkeeping & Payroll
- Team Building & Supervision
- Team Leadership
- Records Management
- Meeting & Event Planning
- HIPAA compliance
- Patient check-in
- Patient coordination
- Office administration
- Insurance verification
- Post operative care
- Procedure preparation
- Patient counseling
- Testing coordination
- Medical coding
- Surgical log maintenance
- OR time blocking
- Cost advising
- Insurance pre-certification
- Scheduling expertise
- Following up with patients
- Facility coordinating
- Maintaining confidentiality
- Obtaining authorizations
- Educating patients
- Verifying insurance
- Data entry proficiency
- Updating charts
- Checking in patients
- Patient relations
- Payment collection
- Schedule coordination
- Calendar management
- Correspondence writing
- EMR updating
- Documentation scanning
- Office workflow support
- Insurance pre-certifications
- Pre-authorization management
- Pre-operative review
- Copay collecting
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Multitasking Abilities
- Adaptable and flexible
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Organization and time management
- Decision-making
- Cash handling
- Detail-oriented
- Patient education
- Electronic health records
- Relationship building
- Clinical documentation
- Patient scheduling
- Flexible schedule
- Documentation and recordkeeping
- Computer proficiency
- Patient registration
- Insurance authorizations
- Team building
- Data entry
- Filing systems
- Task prioritization
- Patient care coordination
- Office management
- Self motivation
- Staff leadership
- Scheduling tests and procedures
- Medical terminology
- Interpersonal skills
- Analytical thinking
- Documentation review
- Clerical skills
- Invoice processing
- Goal setting
- Appointment scheduling
- Professionalism
- Office coordination
- Interpersonal communication
- Document preparation
- Patient referral
- Medical records verification
- Time management abilities
- Workflow management
- Payment scheduling and collection
- Calendar and appointment management
LANGUAGES
Fluent in Spanish
STRENGTHS
I am a dedicated and technically skilled business professional with versatile administrative support skill set, developed through my experience as an office manager, surgery coordinator, and office clerk. I excel when resolving employer challenges with innovative solutions, systems, and process improvements proven to increase efficiency, customer satisfaction, and the bottom line. I offer advanced computer skills in MS office suite and other applications/systems as previously mentioned.
Timeline
Surgery Coordinator
Treasure Coast Eye Specialist
05.2025 - 11.2025
Surgery Coordinator
Katz Eye Center
05.2019 - 05.2025
Administrative Assistant/Medical Secretary
Eye Consultants of Atlanta
09.2017 - 05.2019
Office Manager/Surgery Coordinator
Florida Vision Institute
04.2013 - 08.2017
Surgery coordinator
Fier Eye Care
06.2011 - 04.2013
LASIK coordinator
Florida Vision Institute
06.2007 - 06.2011
Diploma -
Santaluces High School
No Degree - Elementary Education
Palm Beach State College
No Degree - Human Resouces
Indian Riverside State College