Wanda Blythe
Rosedale,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Staff Analyst 2
NYC Transit Authority
10.2014 - Current
- Managing time and compliance of 18 departments using the new Kronos Timekeeping Program
- Ensuring timely and accurate recording of time
- Tracking and maintenance of sick and annual leave balances
- Conducting audits of timekeeping records
- Ensuring the correct application of time and leave balances based on policies, law, and collective bargaining agreements
- Providing reports to show if employees are eligible for FMLA
- Calculating employee's terminal leave upon retirement
- Processing reconciliations of payroll entries for employees that return from medical/family leaves
- Calculating Night Differential for union employees
- Processing overtime and all payroll adjustments according to deadlines.
- Reviewing documentation submitted by employees and confirming they meet the timekeeping requirements
- Sending requests to employees for additional documentation as needed
- Processing corrections to employee's timecards that are submitted through Share Point
- Requesting Off Cycle Checks for employee's that have a discrepancy in their pay check
- Provide customer service to Kronos users as well as answering general timekeeping questions via email and phone
- Assisting with the training of new timekeepers
- Delegate work to timekeepers on a daily basis
- Provide assistance to fellow timekeepers in the absence of department manager.
Billing/Customer Service Representative
ICS Software, Ltd
10.2013 - 03.2014
- Answering multiple phone calls in a call center environment
- Providing assistance to users of Sammy (Podiatry Medical Billing Program)
- Assisting with posting issues, reports printing, claim submissions
- Answer general questions about the program and provide updates when applicable
- Managing a caseload of problems to be addressed.
Administrative Assistant/Customer Service
Fauna & Flora Customhouse Brokerage Company
06.2010 - 05.2013
- Accounts Receivable (cash entry, payment posting, deposit slips, bank runs)
- Accounts Payable (cutting checks for various vendors, managed payment schedules for Terminals)
- Billing (entering charges for customers, printing invoices, mail/email invoices to customers)
- Reconciled payments for Marine Insurance, Expense Reports Analysis of department templates, keeping them up to date and reconciling old data
- Ordered office supplies, placed maintenance calls, respond to inquiry calls, distributed/reviewed incoming mail Liaison for shipping and receiving (FedEx, USPS) Human Resources Duties (benefit calculations, typing memo's/letters, updated documents with job descriptions)
- Account Management for the Italian Account (Bartolotta) Direct contact with customers requesting their social security number and shipping address
- Scheduled deliveries and processed claims with trucking companies and customers
- Maintained vendor/customer files (updated information, added TINs)
- Processed forms for custom clearance (5106's and ISF submission) Logged in new shipments for the import department
- (Ocean and Air Shipments)
Client Services Coordinator
Acxiom Corporation (Home Office)
04.1997 - 03.2010
- Assistant to various Account Executives performing multiple tasks including training new hires
- Billed campaigns after completion and reviewed all invoices prior to mailing Placed mailing list orders for various clients, requested counts for clients geographic area
- Constructed worksheets/Data Entry and Customer Service
- Kept company system updated with contact information for clients/vendors
- Liaison for shipping and receiving packages to and from clients
- Kept track of all files/media received for clients campaigns (uploading and creating zipped files)
Education
B.S. in Business Administration – Human Resources -
York College
06.2006
Skills
- Analytical Thinking
- Problem Solving
- Verbal and written communication
- Friendly, Positive Attitude
- Organizational skills
- Microsoft Office (Word, Excel, Access)
- PowerPoint Presentations
- Outlook
- AS400
- Kronos
- Sharepoint
Timeline
Staff Analyst 2
NYC Transit Authority
10.2014 - Current
Billing/Customer Service Representative
ICS Software, Ltd
10.2013 - 03.2014
Administrative Assistant/Customer Service
Fauna & Flora Customhouse Brokerage Company
06.2010 - 05.2013
Client Services Coordinator
Acxiom Corporation (Home Office)
04.1997 - 03.2010
B.S. in Business Administration – Human Resources -
York College
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