WANDA C. BOSTON

• A highly successful and motivated professional with experience in: Excellent Customer Service, Administrative Assistant, Human Resources, Medical Records, Childcare Provider, Professional Commercial Driver (CDL), Multi-Phone Line Systems, Employee Benefits/Payroll, Skilled Scheduler PROFESSIONAL SUMMARY
• Provided Administrative assistance to Branch Manager to ensure efficient daily office operations.
• Enter Authorization and All pertinent information into manual and digital filing systems.
• Input and update All executive level records (payroll, insurance, and employee files.)
• Ensure All required data elements are collected and validated for proper account creation in digital filing systems.
• Obtain, Enter, and update demographic and other financial and clinical information necessary for departmental audits and investigations.
• Issued medical files to persons and agencies according to laws and regulations.
• Apply critical thinking skills to quickly identify and resolve opportunities to avoid a disgruntled customer from experiencing excellent customer service.
• Masterful in Customer Service.
• Expertise in providing executive level clerical support for All Patient Care Managers and Supervisors.
• Follow HR/Benefits policies and procedures to provide recruiting assistance and employee relations assistance.
• Strong Ability to assess customer’s needs and initiate possible sale for the Salesman.
• Responsible for identifying the company’s staffing needs, scheduling of work, supporting the hiring process, and preparing day-to-day reports.
• Experience in Human Resource Functions (Training, payroll, employment interviews, job descriptions, and employee conflict).
• Masterful in leading and managing special projects.
• Experienced in managing calendars, booking conferences, setting appointments and other scheduling tasks.

Multi-talented Customer Service Clerk focused on being productive and providing first-rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers.

• Managed and supervised a successful Childcare business for ten years
• Front office management
• 3 years of experience in coordinating Pharmaceuticals Reps lunches/meetings for head Physicians
• Trained employees on state requirements to run and maintain a successful childcare business
• Managed Departmental biweekly Time and Payroll
• Managed Departmental employee disciplinary issues
• Conducted weekly team meetings to communicate updates, share best practices, and facilitate cross-team collaboration
• ACCOMPLISHMENTS
• Set up customer service center to include proper handling of collection letters, certified mail and incoming phone calls from patients, Physicians, etc., concerning medical bills
• Provided exceptional customer service by promptly addressing inquiries and resolving issues, resulting in a 95% customer satisfaction rating
• Created employee job descriptions, and training manual for HR Department
• Created and formatted office budget spreadsheets using Microsoft Excel.