Wanda Branson
Bolton
Summary
Dynamic administrative professional with extensive experience at Mississippi State Hospital, excelling in customer support and data management. Proven track record in enhancing operational efficiency and maintaining confidentiality. Skilled in Microsoft Excel and adept at time management, ensuring accurate record-keeping and fostering strong client relationships.
Overview
36
36
years of professional experience
Work History
Administrative Assistant Team Lead
Mississippi State Hospital
10.2024 - Current
- Admin for the Director of Information Management.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Create and submit Requisitions for Purchase Orders.
- Submit Invoices for processing to Accounts Payable.
- Verify the payment of Invoices using the MAGIC system.
- Verify and adjust 15 employee Timecards using the UKG system.
- Create a monthly schedule for 3 fulltime Switchboard employees.
- Supervise 3 Switchboard employees.
Account Tech II
Mississippi State Hospital
09.2023 - 10.2024
- Providing exceptional customer service when responding to vendor inquiries or resolving any payment-related concerns they may have had.
- Developed comprehensive expense tracking methods which allowed department heads to monitor spending more effectively.
- Managed accounts payable functions including invoice entry, check processing, and distributing payments.
- Efficiently processed high volume transactions using the MAGIC system, while minimizing input errors.
Branch Manager
Regions Bank
02.1999 - 06.2003
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Performed Teller duties.
- Opened and closed the bank and vault daily.
- Supervised and conducted reviews for 6 employees.
- Resolved ATM and customers issues
Head Teller
Regions Bank
04.1989 - 05.1999
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
Education
Nursing
Hinds Community College
Raymond, MSSkills
- Customer support
- Data entry
- Computer skills
- Office administration
- Time management
- Administrative support
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
Timeline
Administrative Assistant Team Lead
Mississippi State Hospital
10.2024 - Current
Account Tech II
Mississippi State Hospital
09.2023 - 10.2024
Branch Manager
Regions Bank
02.1999 - 06.2003
Head Teller
Regions Bank
04.1989 - 05.1999
Nursing
Hinds Community College
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