Wanda Bryant
Blacksburg,VA
Summary
Accomplished Manager of Food Service at Ponderosa Steakhouse, adept in enhancing customer satisfaction and team performance. Leveraged strong problem-solving and cash handling skills to reduce operational costs and improve service delivery, achieving a notable increase in customer satisfaction scores. Excelled in staff training and development, demonstrating exceptional leadership and communication abilities. Ambitious [Job Title] with [Number] years of experience and passion for local [Type] industry. Personable, experienced with conflict resolution and sensitive to others' needs.
Overview
38
38
years of professional experience
Work History
Desk Clerk
Galax Recreation Center
12.2005 - 06.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Checked in and out designated equipment, keys, and supplies.
- Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
- Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
- Assisted in training new desk clerks to uphold company standards and provide exceptional customer service.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
- Maintained clean, tidy and sanitized common areas for personnel and guests.
Manager of Food Servic
Ponderosa Steakhouse .
03.1986 - 12.1999
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing wast
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Education
Associate of Applied Science - Business Management
Ashland Community College
Ashland, KY05-1998
Skills
- Cash handling experience
- Team Collaboration
- Customer Communication
- Attention to Detail
- Staff Training
- Professional and mature
- Scheduling and calendar management
- Materials Organization
- Record Sorting and Filing
- Inventory Assessment
- Flexible and Adaptable
- Scheduling
- Office Supply Management
- Customer Service
- Problem-Solving
- Multitasking
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Scheduling appointments
- Client Relations
- Professionalism
Timeline
Desk Clerk
Galax Recreation Center
12.2005 - 06.2024
Manager of Food Servic
Ponderosa Steakhouse .
03.1986 - 12.1999
Associate of Applied Science - Business Management
Ashland Community College
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