PRISM, HELIAUS, Microsoft Word, Microsoft Excel
Wanda Buchanan
Security Officer Professional
Temple Hills,MD
Summary
Seasoned Security Officer Professional with a robust background at Allied Universal Security Services, showcasing expertise in CCTV monitoring and superior customer service. Proven leader in enhancing security measures, reducing incident response times, and training high-performing teams. Demonstrates exceptional attention to detail and a commitment to maintaining safe environments, evidenced by a significant reduction in security breaches.
Overview
11
11
years of professional experience
1
1
Language
Work History
Security Officer Professional
Allied Universal Security Services
11.2013 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to emergency situations to assess and deflect issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Implemented training programs that increased the skillset of the security team members.
- Oversaw contract security staff, maintaining a high standard of professionalism and work quality.
- Managed access control systems, ensuring only authorized personnel gained entry to restricted areas.
- Evaluated alarm systems regularly, ensuring optimal functionality at all times.
- Reduced response time to incidents by implementing an effective shift schedule and resource allocation.
- Aided in the design of physical security measures such as barriers, lighting, and signage for improved facility protection.
- Streamlined reporting processes for accurate documentation of security-related issues and incidents.
- Maintained a safe environment for staff and visitors through diligent monitoring of surveillance systems.
- Collaborated with other departments to develop comprehensive safety plans for special events or projects.
- Trained new security personnel, resulting in better performance on the job.
- Enhanced overall security by conducting thorough patrols and responding promptly to incidents.
- Conducted regular safety audits, leading to the identification and mitigation of potential hazards.
Inventory Auditor
RGIS Inventory
12.2012 - 11.2013
- Provided training to new team members on audit procedures, fostering a productive work environment through skill development.
- Counted all physical inventory and generated department audit reports.
- Reduced discrepancies in inventory records by maintaining thorough documentation and promptly addressing identified issues.
Education
No Degree - Data Entry
PTC Career Institute
BaltimoreNo Degree - Accounting
Morgan State University
BaltimoreSkills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Knowledge of supervisory concepts
- Team Player
- Reliable and Responsible
- Team Leadership
- Attentive and Observant
- CCTV Monitoring
- Detail Oriented
- Superior customer service
Accomplishments
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Timeline
Security Officer Professional
Allied Universal Security Services
11.2013 - Current
Inventory Auditor
RGIS Inventory
12.2012 - 11.2013
No Degree - Data Entry
PTC Career Institute
No Degree - Accounting
Morgan State University
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balancePersonal development programsCompany CultureWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Licensed Security Officer - 11
Interests
Travel
Affiliations
- Security Officer
Quote
Opportunities Don't happen.You create them.
Chris Grosser
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