Wanda Butcher
Customer Service/Administrative Assistant
Alto,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Front Desk Administrative Assistant
Heidi Motel
Helen, Georgia
08.2019 - 12.2021
- Monitored office supplies by checking inventory and placing orders.
- Developed revisions for procedures by evaluating operational practices, identifying improvement opportunities, and created/implemented employee handbook.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Booked rooms for and/or made corrections to accounts for incoming calls, took down messages and transmitted information and documents to management. Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
Coordinator of Family Dependency Treatment Court
Mountain Judicial Accountability Court Family Dependency Treatment Court
Clarkesville, Georgia
10.2018 - 01.2020
- Raising community awareness of FDTC program via presentations, meetings and trainings.
- Performed in team leader capacity and organized all treatment and placement activities. Made suggestions to team members around sanction per sanction matrix.
- Explained treatment choices to participants and helped determine best options. Conducted meetings with participants to discuss health history, objectives, goals, and concerns.
- Completed quarterly participants system audits and financial statements for up to 30 participants and their family at any given time. Applied and received grants through local and federal programs.
- Explained upcoming treatment preparation, instructions and other facts to participants.
- Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards. Facilitated team meeting to discuss issues and praise reports.
Clinical Case Manager
Judicial Accountability
Clarkesville, GA
07.2017 - 10.2018
- Performed substance abuse groups for Mountain Judicial Accountability Courts, Enotah Felony, Mental Health, and Family Judicial Accountability Courts
- Provide individualized assessment and counseling for Cornerstones Counseling Center clients and Department of Family and Children’s Services
- Provided crisis intervention and risk assessments.
- Participated as member of multi-disciplinary team providing on-going case management services to adults with severe and persistent substance abuse and/or mental illnesses.
- Addressed delays in graduations from program, postponed advanced treatments until client was emotionally ready, and assigned groups/individual treatments to over 70 participants.
- Liaised with Drug Courts and Family Dependency Treatment Courts Teams develop Individualized treatment programs to provide quality therapies for clients with substance abuse and/or mental health issues.
Certified Addiction Counselor
Cornerstones Counseling Center
Cleveland, Georgia
07.2014 - 10.2018
- Collaborated with program director to determine effective combination of therapy and medical treatments for patients in recovery.
- Developed professional relationships with referring agencies to improve communication related to intakes and to increase business for facility.
- Led individual and group counseling sessions to meet variety of therapeutic needs for recovering individuals.
- Assessed and treated patients through drug addictions, making referrals for comorbid conditions.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources for up to 50 participants.
Substance Abuse Counselor
Private Contractor
Clarkesville, GA
09.2013 - 10.2015
- Delivered outstanding service to hundreds of clients and substance abuse organizations to maintain and extend relationships for future treatment opportunities and business relationships.
- Evaluated consistency and importance of different treatment module data against needs to determine optimal courses of treatment.
- Evaluated up to 40 clients each month to assess needs and treatment solutions based on addictions to substance and criminology.
- Generated reports detailing findings and recommendations to court systems in Habersham, Stephens, and Rabun Counties.
- Led supportive group discussions and education sessions with alcohol and drug users and families.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
Certified Substance Abuse Counselor/Office Manager
The Mustard Seed Counseling Services, Inc
Demorest, Georgia
10.2010 - 10.2014
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Managed team of 15=20 employees, overseeing treatment of Drug Court Programs, training opportunities, and professional growth of employees.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
Residential House Manager
Freedom Hill at Jacobs Ladder
Demorest, Georgia
03.2012 - 06.2013
- Supervised up to 10 residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Managed all intake and discharge paperwork and procedures for residents.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
Education
Bachelor Of Science - Psychology, Criminal Justice
Piedmont College
Demorest, GA12.2016
Certified Substance Abuse Counselor -
Crossroads Training Center
Atlanta, Ga08.2009
Skills
- Judgment and Decision Making
- Document and File Management
- Microsoft Office Suite
- Task Prioritization
- Database and Client Management Systems
- Meticulous Attention to Detail
- Multitasking and Time Management
- Report Preparation
- Confidentiality and Data Protection
- Strong Organizational Skills
- Relationship Building
- Remote Conferencing
- Cloud-Based File Management
- Highly Efficient and Productive
- Employee Communications
- Staff Orientation and Training
Timeline
Front Desk Administrative Assistant
Heidi Motel
08.2019 - 12.2021
Coordinator of Family Dependency Treatment Court
Mountain Judicial Accountability Court Family Dependency Treatment Court
10.2018 - 01.2020
Clinical Case Manager
Judicial Accountability
07.2017 - 10.2018
Certified Addiction Counselor
Cornerstones Counseling Center
07.2014 - 10.2018
Substance Abuse Counselor
Private Contractor
09.2013 - 10.2015
Residential House Manager
Freedom Hill at Jacobs Ladder
03.2012 - 06.2013
Certified Substance Abuse Counselor/Office Manager
The Mustard Seed Counseling Services, Inc
10.2010 - 10.2014
Bachelor Of Science - Psychology, Criminal Justice
Piedmont College
Certified Substance Abuse Counselor -
Crossroads Training Center
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