Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wanda Bynum

Henrico,VA

Summary

Skilled call center professional with proven track record of driving team performance and delivering results. Excels in fostering strong team collaboration, adapting to changing needs, and ensuring customer satisfaction. Adept at managing high-volume environments, resolving complex issues, and implementing effective strategies. Known for reliability, leadership, and focus on achieving targets.

Overview

16
16
years of professional experience

Work History

Call Center Supervisor

Morrison Healthcare
05.2025 - Current
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Developed process controls and metrics for daily management of call center.
  • Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
  • Promoted employee engagement by recognizing outstanding performance and rewarding top performers accordingly.

Shift Supervisor, Food and Nutrition

Morris Healthcare
07.2023 - Current
  • Oversee trays specifically making sure they are meeting patients dietary requirements
  • Check all kitchen personnel ensuring they are following both safety and company regulations/rules
  • Perform daily floor rounding, speaking with patients/staff to address all issues concerning the food and nutrition
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain patient satisfaction.

FOH Manager, Server

Drive Shack
06.2022 - 06.2024
  • Scheduled all staff as needed according to events volume and requirements
  • Communicated with kitchen concerning menu and dietary restrictions
  • Managed servers
  • Made necessary adjustments for staff shortage
  • Continued support of the sales team as requested

Meat and Seafood Clerk, Customer Service

Publix
08.2020 - 05.2024
  • Maintain records for all meat purchases including dates, vendors and any other information per store and federal regulations
  • Processed customer orders in a timely and accurate manner
  • Maintained a high level of product knowledge for customer inquiries
  • Ensured all products were properly labeled with accurate information

Administrative Assistant

American Pest Control
01.2010 - 03.2018
  • Greeted vendors and office visitors, providing direction for appointments
  • Audited and processed credit card bills, matching invoices to checks, obtain signatures, and distributing checks accordingly
  • Provided administrative support to the director of operations
  • Monitored payments due from clients and promptly contacted those with past due status

Education

No Degree - Accounting

Virginia State University
Petersburg, VA

Skills

  • Call monitoring
  • Quality assurance
  • Coaching and mentoring
  • Staff motivation
  • Information tracking
  • Schedule coordination
  • Customer service focus

Timeline

Call Center Supervisor

Morrison Healthcare
05.2025 - Current

Shift Supervisor, Food and Nutrition

Morris Healthcare
07.2023 - Current

FOH Manager, Server

Drive Shack
06.2022 - 06.2024

Meat and Seafood Clerk, Customer Service

Publix
08.2020 - 05.2024

Administrative Assistant

American Pest Control
01.2010 - 03.2018

No Degree - Accounting

Virginia State University

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