Wanda Byrd
Louisburg,NC
Summary
Seasoned manager /supervisor and talented leader with several years of gaming experience. Exceptional planning and problem-solving abilities, results-driven and resilient in developing teams. Excellent communication skills. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Gaming Operations Manager
Rosie's Gaming Emporium
07.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with external vendors and suppliers.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Gaming Shift Manager
Rosie's Gaming Emporium
10.2020 - 07.2023
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised ongoing daily production phases.
- Cultivated professional working relationships with peers and supervisors.
- Troubleshot equipment to reduce service calls and downtime.
- Managed staff hiring, training and supervision.
- Kept accurate and detailed records of personnel progress and productivity.
HR Compliance Associate
Portsmouth Public Schools
09.2017 - 02.2021
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Conducted new employee onboarding and provided ongoing orientation training.
- Instructed senior leaders on appropriate employee corrective steps.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Administered both scheduled and random drug screenings
- Processed FMLA, short and long term disability requests
- Conducted VEC hearing and processed VEC requests
Education
MBA - Human Resources
Averett University
Danville, VA05.2017
Master of Education - Curriculum And Instruction
Averett University
Danville, VA05.2011
Bachelor of Arts - Education
University of North Carolina At Chapel Hill
Chapel Hill, NC05.1993
Skills
- Staff Management
- High-Pressure Environments
- Maintaining Compliance
- Employee Motivation
- Customer Relationship Management
- Employee Relations
- Team Leadership
- Staff Development
Timeline
Gaming Operations Manager
Rosie's Gaming Emporium
07.2023 - Current
Gaming Shift Manager
Rosie's Gaming Emporium
10.2020 - 07.2023
HR Compliance Associate
Portsmouth Public Schools
09.2017 - 02.2021
MBA - Human Resources
Averett University
Master of Education - Curriculum And Instruction
Averett University
Bachelor of Arts - Education
University of North Carolina At Chapel Hill
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