Wanda Cabrera-Lopez
Easton,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Provider Services Advocate
Aetna Health Insurance Company
11.2019 - Current
- Answer incoming phone calls from health care providers (i.e.
- Physician offices, clinics) and identify the type of assistance the provider needs (EG
- Benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits) Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to the caller Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff staff
- Collected, arranged, and input information into database system
- Gathered, organized, and input information into adigital database
Progressive Physician Associate/SLPG
01.2017 - Current
- Collected, recorded, and maintained patient medical history, reports, and examination results
Admin Assistant
C.J. Leger Publishing, Telecommute
02.2011 - Current
- Primary role is to manage record keeping, bookkeeping and budgetary responsibilities; client communication and business relation intake forms
- I am responsible for scheduling, personal assisting, document filing, project management and occasionally social media management.
Front Desk Receptionist
New Eastwood Nursing and Rehabilitation Center
03.2016 - 01.2017
- Managed record keeping, bookkeeping responsibilities; client communication and business relation intake forms
- Responsible for scheduling, reception, and directing family and visitors to the correct departments, personal assisting and document filing.
Front Desk Medical Receptionist II
- Courteous phone greeting within 3 rings
- Identifying self and practice check in patients for their appointments
- Determining and prioritizing the nature of the incoming call
- Responding to patient communications and routing messages to the appropriate individual
- Ensuring patient satisfaction at the end of each call
- Office schedules: Maintaining patient and physician office schedules, scheduling patient appointments according to the guidelines of the practice
- Ensuring patient access to requested provider when available.
Education
Awarded Customer Service Certificate -
Newark Business Training Institute
Newark, NJ1997
Awarded Medical Secretary Certificate - undefined
Boland Technical Training Center
Newark, NJ1996
Skills
- Working knowledge of credit and collections working experience
- Medical terminology
- Typing and reporting
- Administrative writing
- Management
- Organization
- Information analytics
- Invoice preparation
- Exceptional work ethic
- Task-oriented
- Self-motivated
- Productive
- Strong communication skills
- Leadership skills
- Problem resolution skills
- Proficient in:
- Microsoft Suite: Word, PowerPoint, Excel, Express Outlook, Internet Explorer
- Google Suite: Gmail, Docs, Sheets, Calendar, Chrome, Maps, MyBusiness, Android OS
- Apple Suite: Pages, Keynote, iCalendar, Mac iOS
- Amazon OS, Alexa AI, Skill Blueprints, Smart Tech Integration
- Social Media Management, Twitter, Facebook, Instagram
- PowerSchool software
- Medical Programs:
- Working knowledge of EPIC medical software nextgen
- Affinity
- QEDM
- Working knowledge of ICD-10 coding
- ArenaNet medical software
Languages
Spanish
Native or Bilingual
Timeline
Provider Services Advocate
Aetna Health Insurance Company
11.2019 - Current
Progressive Physician Associate/SLPG
01.2017 - Current
Front Desk Receptionist
New Eastwood Nursing and Rehabilitation Center
03.2016 - 01.2017
Admin Assistant
C.J. Leger Publishing, Telecommute
02.2011 - Current
Front Desk Medical Receptionist II
Awarded Customer Service Certificate -
Newark Business Training Institute
Awarded Medical Secretary Certificate - undefined
Boland Technical Training Center
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