Wanda Cajina
Pembroke Pines
Summary
I adapt quickly to new surroundings and work well in high volume work environments. Self-motivated and can be relied upon when working independently. Understands the importance of effective communication with management and members of the team. Accomplished team player and ability to work effectively in a team-based environment.
Overview
10
10
years of professional experience
Work History
Personal Vacation Planner
Carnival Cruise Lines
06.2024 - Current
Personal Cruise Consultant
Norwegian
10.2023 - 04.2024
- Conducted thorough research to identify new cruise offerings and promotions, ensuring current information for client consultations.
- Coordinated with cruise lines to arrange special requests or accommodations for clients, ensuring a personalized experience onboard.
- Enhanced company sales revenue by creating targeted marketing campaigns for potential and existing clients.
- Collaborated with interdepartmental teams to ensure timely and accurate booking processes, leading to seamless guest experiences.
- Streamlined communication between clients and cruise lines, resolving issues promptly and professionally for stress-free vacations.
- Offered excellent customer service throughout entire booking process from initial inquiry until trip completion.
- Offered excellent customer service throughout entire booking process from initial inquiry until trip completion.
Personal Loan Specialist
One Main Finanical
10.2021 - 08.2023
- Assisted clients with financial planning, offering guidance on debt management and budgeting strategies.
- Managed a portfolio of personal loans, monitoring repayment progress and proactively addressing delinquencies.
- Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally.
- Contributed to team success by consistently meeting and exceeding personal performance targets, such as loan volume and customer service ratings.
- Implemented process improvements that reduced errors in applications, resulting in faster turnaround times for approvals.
- Streamlined application processes for increased customer satisfaction and timely loan disbursements.
- Developed strong relationships with customers, fostering trust in our services and increasing repeat business.
- Ensured compliance with federal regulations and company policies throughout all stages of the loan process.
- Coordinated closely with underwriters to ensure accurate documentation and expedited processing times for each application.
General Manager
InstaLoan
10.2017 - 03.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
Teamlead
Party City
10.2014 - 02.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Education
DIPLOMA -
Penn Foster Highschool
11.2021
Skills
- Usage of Word, Outlook, PowerPoint, and Excel
- Great with customer service with 5 Years of experience
- Bilingual (English & Spanish)
- Cash Management
- Exceptional communication
- Strong negotiation
- Cultural Awareness
- Client Relationship Building
- Good at typing
References
- Patrica Lester 305-896-0501
- Kristal Ervin, 754-271-5398
305-778-2049, 200 SW 17th Ter Apt 306, Pembroke Pines, FL, 33025, Wandacajina09@gmail.com
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Personal Vacation Planner
Carnival Cruise Lines
06.2024 - Current
Personal Cruise Consultant
Norwegian
10.2023 - 04.2024
Personal Loan Specialist
One Main Finanical
10.2021 - 08.2023
General Manager
InstaLoan
10.2017 - 03.2021
Teamlead
Party City
10.2014 - 02.2020
DIPLOMA -
Penn Foster Highschool
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