Wanda Cajina

• Developed vacation packages tailored to individual customer needs and preferences.
• Created detailed itineraries that included transportation, lodging, dining, and sightseeing options.
• Provided customers with information on various attractions in the destination city or country.
• Advised customers on passport and visa requirements for international travel.
• Handled customer complaints quickly and efficiently to ensure satisfaction.
• Analyzed customer feedback to identify areas of improvement in services offered.
• Monitored and enforced security protocols daily, ensuring the safety and well-being of passengers.
• Monitored and enforced security protocols daily, ensuring the safety and well-being of passengers.
• Adapted to constantly changing cruise schedules with flexibility and efficiency.
• Coordinated special requests and accommodations with cruise lines, delivering personalized onboard experiences for clients.
• Streamlined communication between clients and cruise lines, resolving issues promptly to guarantee stress-free vacations.

• Researched and analyzed new cruise offerings and promotions, ensuring up-to-date information for client consultations.

• Monitored and enforced security protocols daily, ensuring the safety and well-being of passengers.

• Adapted to constantly changing cruise schedules with flexibility and efficiency.

• Coordinated special requests and accommodations with cruise lines, delivering personalized onboard experiences for clients.

• Collaborated with interdepartmental teams to manage bookings, ensuring a seamless and timely process for guests.

• Streamlined communication between clients and cruise lines, resolving issues promptly to guarantee stress-free vacations.

• Provided exceptional customer service from initial inquiry through to trip completion, ensuring satisfaction throughout the entire booking process.

• Assisted clients with financial planning, offering guidance on debt management and budgeting strategies.
• Managed a portfolio of personal loans, monitoring repayment progress and proactively addressing delinquencies.
• Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally.
• Contributed to team success by consistently meeting and exceeding personal performance targets, such as loan volume and customer service ratings.
• Implemented process improvements that reduced errors in applications, resulting in faster turnaround times for approvals.
• Streamlined application processes for increased customer satisfaction and timely loan disbursements.
• Developed strong relationships with customers, fostering trust in our services and increasing repeat business.
• Ensured compliance with federal regulations and company policies throughout all stages of the loan process.
• Coordinated closely with underwriters to ensure accurate documentation and expedited processing times for each application.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Managed budget implementations, employee evaluations, and contract details.

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Worked different stations to provide optimal coverage and meet production goals.
• Managed schedules, accepted time off requests and found coverage for short shifts.