Wanda Campbell Lee
Summary
Diligent Administrative Associate with solid background in administration and supporting executive teams. Recognized for efficiently managing contract databases, ensuring compliance, and assisting with contract negotiations. Demonstrated ability to streamline administrative processes and utilize organizational and communication skills effectively.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Contract professional equipped with extensive experience in managing administrative tasks, supporting contract lifecycle processes, and ensuring compliance with legal and regulatory requirements. Focused on team collaboration and delivering results through efficient administrative support and adaptability to changing needs. Known for strong organizational skills and attention to detail.
Overview
27
27
years of professional experience
Work History
Remote Contract Administrative Assistant / Billing Specialist
Guided Path Counseling and Family Services
12.2023 - 08.2024
- Assist in the supervision of a staff of contracted Child Watch Observers who provided direct supervision a support to children without placement in hotel rooms across the Houston Metro area, under the contract with Child Protective Services
- Maintained monthly calendar delegating shifts and schedules for staff
- Combined and edited all incoming timesheets for accuracy per CPS requirements
- Responsible for CWOP monthly billing and payroll duties and all other duties upon request
Customer Service Coordinator
Video Repair Place
03.2023 - 12.2023
- The coordinator is responsible for managing heavy phone calls inbound and outbound, customer inquiries, complaints, and feedback on repair service by creating positive customer experiences and building long-lasting relationships
- Ensuring customer satisfaction is a top priority which involves verifying and confirming service requests and scheduling the repair service date in a timely fashion
- Manage customer accounts, including data entry and record keeping
- Ensure that all interactions with customers are recorded accurately and that customer data is up to date
Automotive Service Writer
City of Houston
01.2019 - 01.2023
Temp. Automotive Service Writer
A1 Personnel Inc.
01.2017 - 11.2018
- Company Overview: (City of Houston)
- Greets vehicle operators and listens to problems or symptoms about equipment operation
- Maintains communication with vehicle operators regarding vehicle status
- Dispatched breakdowns with drivers
- Completed purchasing process for shop supplies, parts, equipment, outside vendor and employee uniforms
- Identifies equipment maintenance needs, research vehicles, maintenance history, and prepares service order requests for repairs
- Enters repair ticket information and notes into computerized fleet maintenance system
- Prioritizes, schedules and tracks repair work
- Assigns service order requests to mechanics
- Upon repair completion, review and enter mechanics' labor time, closes work order, notifies customers of completion, explains repairs and answers any questions
- Contacts vehicle coordinators regarding vehicle maintenance, status, and availability
- Contact customers and schedules preventative maintenance or inspections on vehicles
- (City of Houston)
Care Coordinator/Billing specialist
NP Care Services Group, LLC
04.2015 - 01.2018
- Coordinate Medical Adherence Program in area of planning, developing, organizing
- Medical billing, records management, insurance verifications/ authorizations and payroll
- Collaborated with field nurses to ensure continuum of care by assigning and scheduling visits
Business Office Manager
Transitional Life Counseling and Consultations
01.2013 - 04.2016
- Managed Intensive Outpatient Program in planning, developing, human resources, records management, organizing, billing, insurance verification/authorizations
- Records management by compiling, organizing, maintaining, and protecting confidential medical records
- Assisted in supervising the therapy program and supervised the technicians
- Communication with Physicians, Psychiatrist, Compliance Officers, Psychotherapist and Personal Caregivers to ensure continuum of care
- Worked within a PHP to assist clients with chronic mental illness and substance dependence to access services
- Aided client in securing medical and behavioral health appointments to ensure continuum of care
- Scheduled and maintained the programs fleet which consists of monitoring driver inspection logs, preventive maintenance, scheduled component repairs and/or replacements if needed
Collections Business Accounts Representative, Team Leader
PRO Consulting Services
10.2010 - 12.2013
- Accounts receivable duties include maintaining updated billing, follow-up, collection, and allocation of payments
- Monitored customer account details for nonpayment, delayed payments, and other irregularities
- Investigated and resolved customer queries, process adjustments on customers' behalf
- Communicated with customers to initiate collection efforts, corresponded via phone, email and mail
Social Service Designee / Activity Director
Mission Care Center / Briarwood Nursing and Rehab Center
01.2005 - 06.2010
- Planning, developing, organizing, implementing, evaluating, and directing the facility social service programs in accordance with federal, state, and local standards
- Case Management to assure the medically related emotional and social needs of the residents were met
- Maintaining a calendar of activities and effectively communicating it to participants
- Overseeing group activities
- Posting a monthly calendar of events
- Arranging travel to off-site activities
- Ensuring that staff and participants follow all safety protocols
- Monitoring patient health and providing reports to caregivers
HIM Specialist – Record Review Team Leader
MD Anderson Cancer Center
06.1997 - 08.2007
- Primary duty was to review charts to ensure they are complete, accurate and in compliance with all guidelines and regulations
- Daily file maintenance duties
Education
Associate in applied science - Medical Records Technology
Houston Community College
Houston, Texas01.1992
Skills
- MS Office Suite
- Kareo
- Axxess
- Provider Express
- Optium
- Pro-32
- Qliq-Connect
- M-5 Fleet Maintenance
- Office Management
- Administrative
- Account Receivable
- Customer Service
- Negotiating contracts
- Managing supplies relationships
- Implementing cost-saving strategies
- Billing
- Insurance verifications
- Authorizations
- Payroll
- Fleet service maintenance
- Dispatch
- Staffing
- Scheduling
- Records management
- Working under pressure
- Meeting deadlines
- Tracking reports
- People skills
- Collaboration
- Data understanding
- Statistics
- Client privacy
- Discretion
- Meticulous
- Flexibility
- Eager to learn
- Office administration
- Purchase orders
- Deadline management
- Scheduling appointments
- Workflow optimization
- Calendar management
- Report generation
- Customer service
- Problem-solving
- Time management
- Critical thinking
- Computer skills
- Team collaboration
- Customer and client relations
- File organization
- Relationship building
- Customer relations
- Strong problem solver
- Microsoft Excel
- Task prioritization
- Office management
- Excel spreadsheets
- Scheduling and calendar management
- Appointment scheduling
- Microsoft outlook
- Meticulous attention to detail
- Microsoft Word
- Quality assurance
- Microsoft Office Suite
- Document management
- Filing and data archiving
- Data management
- Purchase orders organization
- File management
- Invoice processing
- Patient scheduling
- Resourceful
- Workflow planning
References
All other employment and references will be provided upon request.
Timeline
Remote Contract Administrative Assistant / Billing Specialist
Guided Path Counseling and Family Services
12.2023 - 08.2024
Customer Service Coordinator
Video Repair Place
03.2023 - 12.2023
Automotive Service Writer
City of Houston
01.2019 - 01.2023
Temp. Automotive Service Writer
A1 Personnel Inc.
01.2017 - 11.2018
Care Coordinator/Billing specialist
NP Care Services Group, LLC
04.2015 - 01.2018
Business Office Manager
Transitional Life Counseling and Consultations
01.2013 - 04.2016
Collections Business Accounts Representative, Team Leader
PRO Consulting Services
10.2010 - 12.2013
Social Service Designee / Activity Director
Mission Care Center / Briarwood Nursing and Rehab Center
01.2005 - 06.2010
HIM Specialist – Record Review Team Leader
MD Anderson Cancer Center
06.1997 - 08.2007
Associate in applied science - Medical Records Technology
Houston Community College
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