Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Assessments
Personal Information
Timeline
Generic

Wanda Carlile

Las Vegas,NV

Summary

Resourceful and detail-oriented sales and customer service professional with 10 years of experience in various roles. Proficient in sales strategies, customer service, and administrative tasks. Skilled in using software such as Cornerstone, Clover POS, and SABRE. Possess a strong background in hospitality, travel, and retail, with a focus on providing excellent customer service and driving sales growth.

Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales/Customer Service/Marketing Coordinator

Somerpointe Resorts
01.2024 - Current
  • Leads co workers in setting up the sales room for functions, meetings, sales presentations
  • Greet/Check in clients, Assign Sales rooms Cornerstone (Citrix) software
  • Administrative support as data input, Pre arrival list updates, POS, Tour Sales, Manifest, Analysis, Sales Volume reports
  • Assign tour to sales dept
  • Update list of staff and staff managers assigned in Sales
  • Customer Service, Multi - tasking, attention to details, by team work, time management

Sales/Customer Service/Data entry/ Retailing/Merchandising/Cashiering

HIGUCHI BOUTIQUE at RIO
06.2023 - 02.2024
  • Selling High End Women's Apparel and women's shoes, hand bags, accessories, Swarovski Crystals and Italian products in a bout
  • Setting in one of the 5 star hotel in Las Vegas
  • Greeting and welcoming guests offering and making excellent suggestions and sales techniques and strategies to generate sales and close the selling process
  • Merchandising and product displays to a attention from potential customers and buyers
  • Must be highly skilled in Consultative technique Sales Process to make customers aware of th features and benefits and the value of their investments
  • Must be an excellent sales presentor, closing deals with above and beyond expectations
  • Cashiering and bank! deposits and reconciliation for the following day
  • Process credit cards, cash handling, using CLOVER, POS, shipping merchandise, Inventory of the whole store products monthly
  • Must be outgoing, friendly, phone etiquette, pleasant personality and an active listener

Distribution/Fulfilment

AMAZON
07.2020 - 09.2022
  • Receiving/preparing products, fulfilling orders for Inventory account and product return
  • Manual account of merchandise as double-checking
  • Asset tagging, auditing receipts and merchandise
  • Setting creation of shipments
  • Reevaluating return products for repacking and Resale, Strong Customer Service

Exhibitor Representative/ Customer Sales Service/ Logistics/ Data entry

GES GLOBAL EXHIBITION SPECIALIST
01.2020 - 03.2020
  • A contract job for 6 months then the Pandemic hits
  • Attending to Exhibitors needs, issues, escalation and resolution regarding orders, shipments, freights, logistics, PO'S
  • Strong excellent Customer service, prompt, professional, courteous
  • Collections, third party contacts, Bill of Lading
  • 100 percent client satisfaction

Travel Sales/Customer service/Logistics/ Data Entry

Archer Travel
08.2019 - 01.2020
  • In office environment Inbound outbound assisting corporate clients with issues on their travel
  • Booking International flight for Art Foundation
  • Flying VIPs and Couriers all over Europe Asia , the Americas escorting Fine Arts to museums worldwide
  • Booking hotels and logistics in transporting high - end arts to airports for cargoes
  • Flight exchanges, dealing with airlines directly using points for booking
  • Communicating with Travel Insurance companies for cargo insurance
  • Sales goal oriented

Inbound Call Center Travel Agent

W K Travel
03.2018 - 01.2019
  • Inbound/Outbound Call center environment
  • Consulting/ booking Air/Car/hotel to Global customers by Phone, Email
  • Process refunds and exchanges
  • Escalation/Resolution and Client retention
  • Process Waivers for unused tickets
  • Dealing with airlines, vendors, business partners on promos and discounts
  • Consultative and quality sales approach with 100 percent penetration/team collaboration to reach company goals and revenues
  • Assist in VISA and passport processing through a third party company

Virtual Sales Customer Service, Dispatch

Hertz Car Rental Corporation
04.2016 - 02.2017
  • Inbound call center, Offer and book vehicle upgrades to fit needs and lifestyle
  • Sells Protection coverage and insurance
  • Excellent phone etiquette, pleasant agent client relationship
  • Escalation and swift resolution, Exchange and Dispatch
  • Maximize company revenue/meeting personal goals
  • Proactive and follow-up repeat clients
  • Strong Customer Service and strong closing skills and strategy

Education

Associate - Real Estate

Westford College of Real Estate
Phoenix, AZ
07.2017

Associate - Travel and Tourism

American Express Travel School
Phoenix, AZ
06.1999

Skills

  • Customer-Centric Customer Relationship Management Approach
  • Customer Engagement
  • Sales Transaction Processing
  • Service Excellence
  • Leadership Experience
  • Retail Merchandising
  • Clerical Operations
  • Sales
  • Guest Service Expertise
  • Citrix
  • Customer Outreach Proficiency
  • SABRE
  • APOLLO Software Proficiency
  • Experience with Amadeus
  • Microsoft Application Skills
  • Social Media
  • Team Leadership
  • Customer service
  • Telephonic Communication Skills
  • Salesforce
  • Customer Service Excellence
  • Strategic Upselling Methods
  • Effective Questioning Techniques
  • Customer Service Expertise
  • Effective Negotiation Skills
  • Customer Support
  • Windows
  • Quality Assessment
  • Experienced in Client Acquisition
  • Clear Communication Skills
  • Proficient Time Management
  • Cash handling
  • Clerical experience
  • Office management
  • Professional Phone Communication
  • Engaging Presentation Techniques
  • Hospitality
  • Google Suite
  • Inside Sales Expertise
  • Front desk
  • Data collection
  • Facilitating Knowledge Sharing
  • Data Entry Skills
  • Outbound Sales
  • Point Of Sale Operation
  • Client Relations Specialist

Certification

  • Telephone Doctor Certification in Sales and Customer Service Skills, Certificate from Telephone Doctor class in answering and communicating etiquette and professionalism.
  • Customer Service and Sales Skills Classes, Classes attended.
  • World destination Specialist
  • Driver's License
  • Certified Travel Agent

Additional Information

Hawaii North America, Canada, Alaska, Caribbean, South America, Mexico. EUROPE Destination Specialist Certifications.

Assessments

  • Work style: Reliability, Proficient, 12/01/23, Tendency to be reliable, dependable, and act with integrity at work.
  • Sales skills, Proficient, 10/01/23, Influencing and negotiating with customers.
  • Retail customer service, Proficient, 09/01/23, Responding to customer situations in a retail setting.
  • Customer focus & orientation, Proficient, 05/01/23, Responding to customer situations with sensitivity.
  • Administrative assistant/receptionist, Proficient, 05/01/23, Using basic scheduling and organizational skills in an office setting.

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Sales/Customer Service/Marketing Coordinator

Somerpointe Resorts
01.2024 - Current

Sales/Customer Service/Data entry/ Retailing/Merchandising/Cashiering

HIGUCHI BOUTIQUE at RIO
06.2023 - 02.2024

Distribution/Fulfilment

AMAZON
07.2020 - 09.2022

Exhibitor Representative/ Customer Sales Service/ Logistics/ Data entry

GES GLOBAL EXHIBITION SPECIALIST
01.2020 - 03.2020

Travel Sales/Customer service/Logistics/ Data Entry

Archer Travel
08.2019 - 01.2020

Inbound Call Center Travel Agent

W K Travel
03.2018 - 01.2019

Virtual Sales Customer Service, Dispatch

Hertz Car Rental Corporation
04.2016 - 02.2017

Associate - Real Estate

Westford College of Real Estate

Associate - Travel and Tourism

American Express Travel School
Wanda Carlile