W Carol Guidry
Dothan,AL
Summary
Accomplished consultant and advocate for individuals with disabilities, possessing extensive experience with employment law, the Americans with Disabilities Act (ADA) and a proven record in policy development and implementation. I have served in two distinct administrations on the Governor's Advisory Council on Affairs and received the Governor's Outstanding Leadership in Disabilities Award. I chaired the inaugural Council on Disability Affairs in Terrebonne Parish and collaborated with a multi-parish task force in Louisiana to successfully implement closed captioning in local theaters and braille menus in restaurants. Additionally, I was honored with the Lafourche Parish LA Mayors Committee Most Distinguished Citizen Award for my contributions to the community of persons with disabilities. With over 20 years of experience in customer service, grant writing, and workforce development, I have demonstrated my commitment to this field. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Consultant
Guidry Services
10.2013 - Current
- Collaborate with various organizations or entities to assist clients with any issues they may have
- Work ranges from private citizens who need help with simple issues such as forms explained and filled out, typing out wills or powers of attorney for them to take to a notary, appealing decisions for benefits, to filing cases with government agencies on behalf of the public, and working on some that qualify for arbitration
- Assisting with all forms of disability issues
- Bringing attention to companies and public/private entities about ADA violations
Customer Service Representative
Comcast Universal NBC
06.2022 - 02.2023
- Became the first point of contact for customers and focused on becoming their last by solving the problem at my level
- Processed orders, refunds and customer transactions
- Provided the right experience to customers for billing, repair, retention and sales inquiries or interactions
- Took charge by troubleshooting and resolving technical problems and other general account inquiries in a single customer interaction to create promoters and loyal customers
Senior Development Manager
American Cancer Society
11.2013 - 02.2016
- Executed a portfolio of community-based events, with accountability for significant income targets, as well as event-related mission and advocacy activities
- Ensured goal achievement through the effective leadership, engagement, empowerment and mobilization of event volunteers
Parish Planner and Federal Grants Writer
Terrebonne Parish Consolidated Government
04.2010 - 11.2013
- Successfully wrote, submitted and acquired Federal Grants for TPC
- Researched and identified new government, corporate, foundations, and private funding prospects
- Generated proposals and supporting documents in response to solicitations
- Generated revenues for Client programs and services through timely submission of well-researched, well-written and well-documented grant/fund-raising proposals
- Maintained and implemented funding calendar activities, including cultivation activities
- Wrote reports to government, corporate, foundations and other funders
- Acted as liaison with program staff
- Identified funding opportunities and new program areas to match TPCG priorities, using research tools
- Served as a liaison to all Parish Government funding agencies or organizations
- (If needed) Engaged with program officers at organizations to solicit invitations to submit proposals
- Special projects as needed
Director and Vocational Supervisor
Options Staffing Solutions Grant
04.2008 - 04.2010
- Built business from the ground up for employer, including following all laws, ordinances and codes
- Filed all necessary paperwork, forms; met with legal team, accountants, strategic planning team
- Developed entire curriculum of employee training, and customized training courses for companies
- Created policies and procedures, and operating manuals for Options Staffing Solutions, including budget requirements and measures
- Project management, Direction and Supervision Developed and managed all educational, vocational and employment aspects of Options Staffing Solutions sub divisions
- Planned, organized, or coordinated the activities of the social service programs and community outreach
- Oversaw the program's budget and policies regarding participant involvement, program requirements, and benefits
- Work involved hiring and directing caseworkers, case management staff, and/or job development staff
- Developed a customized training for employees in Customer Courtesy and Service, and in Professional/Work Ethics
Education
Bachelor's Degree - Criminal Justice Administration
University of Phoenix
Phoenix, AZ02.2006
Employment Services - Vocational Rehabilitation And Supported Employment
University of North Texas
Denton, TXSkills
- Meeting Facilitation
- Workforce Development
- Writing Skills
- Grant Writing
- Program Management
- Curriculum Development
- Microsoft Office
- Budgeting
- Tutoring
- Strategic Planning
- Recruiting
- Business Development
- Program Development
- Process Improvement
- Team Management
- Mentoring
- Research
- Administrative Experience
- Social Work
- Event Planning
- Quality Assurance
- Employee Orientation
- Negotiation
- Change Management
- Developmental Disabilities Experience
- Case Management
- Leadership
- Human resources
- Management
- Project management
- Teaching
- Marketing
- Customer service
- Office manager experience
- Computer skills
- Training & development
- Supervising experience
- Microsoft Powerpoint
- Microsoft Excel
- Childcare
- Restaurant experience
- Front desk
- Windows
- Microsoft Word
- Switchboard/Multiphone lines
- Bookkeeping
- OSHA
- Digital marketing
- Property management
- Sales
- Fair Housing regulations
- Maintenance
- Fundraising
- Employment & labor law
- Databases
- Analysis skills
- Typing
- Telemarketing
- Upselling
- Communication skills
- Data entry
- Phone etiquette
- Merchandising
- Presentation skills/creation
- Public speaking
- Radio Interview
- Interviewing
- Quality audits
- Farm machinery
- Agriculture
- Animal care
- Planting
- Pricing
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- Integrity and Honesty
- MS Office
- Analytical Thinking
- Research and Development
- Strategic growth management
- Quantitative skills
- Program Evaluation
- Interpersonal Communication
Certification
- Certified Employment Specialist, University of North Texas, 01/01/06
- Member, American Bar Association, 01/01/06 to Present
Awards
Governors Outstanding Leadership in Disabilities Award, 01/01/09, Given for assisting people with disabilities in finding jobs and equal opportunities in the workforce.
Publications
Women of the Word, 10/01/08, 30 day devotional book for women
Timeline
Customer Service Representative
Comcast Universal NBC
06.2022 - 02.2023
Senior Development Manager
American Cancer Society
11.2013 - 02.2016
Consultant
Guidry Services
10.2013 - Current
Parish Planner and Federal Grants Writer
Terrebonne Parish Consolidated Government
04.2010 - 11.2013
Director and Vocational Supervisor
Options Staffing Solutions Grant
04.2008 - 04.2010
Bachelor's Degree - Criminal Justice Administration
University of Phoenix
Employment Services - Vocational Rehabilitation And Supported Employment
University of North Texas
Accomplishments
- Collaborated with Public Private Ventures, Mott Foundation, Center for Economic Integrity and Options For Independence on initiative to create an Alternative Staffing organization in the South - won grant out of hundreds of organizations competing.
- Supervised over 27 staff members
- Achieved growing of Lighthouse For the Blind in Houma, LA until new office was required
- Achieved growth of 6 clients to 45 in the space of 1 1/2 years for my company
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- American Bar Association
- UOPHX Alumni Association
- Slocomb Alumni Association
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkWork Location
RemoteImportant To Me
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