Wanda Carr
Memphis,TN
Summary
Dynamic professional with extensive experience in front desk operations and VIP guest handling at WestIn. Proven ability to enhance guest satisfaction through effective complaint resolution and task delegation. Strong leadership skills foster team productivity while ensuring health and safety compliance. Committed to delivering exceptional service in high-pressure environments.
Overview
20
20
years of professional experience
Work History
Lobby Supervisor
WestIn
02.2021 - 12.2024
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Evaluated employee performance regularly, providing constructive feedback aimed at fostering growth and development.
- Interacted with VIP guests, ensuring their needs were met and they received personalized service throughout their stay.
- Communicated effectively with management on necessary staffing adjustments during peak seasons or large events to ensure adequate coverage in the lobby area.
- Handled scheduling responsibilities for the front desk staff, ensuring adequate coverage during busy periods while considering employee preferences.
Environmental Services Housekeeper
Le Bonheur Children's Medical Center
01.2017 - 11.2020
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Supervisor/Lead Housekeeper
Marriott Sheraton
06.2005 - 05.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High School Diploma -
Whitehaven High School
Memphis, TN05-1986
Skills
- VIP guest handling
- Front desk operations
- Guest satisfaction
- Health and safety compliance
- Complaint handling
- Task delegation
- Security protocols
- Policy enforcement
Timeline
Lobby Supervisor
WestIn
02.2021 - 12.2024
Environmental Services Housekeeper
Le Bonheur Children's Medical Center
01.2017 - 11.2020
Supervisor/Lead Housekeeper
Marriott Sheraton
06.2005 - 05.2016
High School Diploma -
Whitehaven High School
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