Wanda Cathcart
Ashburn,VA
Summary
Experienced and highly skilled retired Federal Human Resources professional with over 20 years of expertise in all aspects of human resources, specializing in classification. As a Senior Human Capital consultant, provided essential support to the Government Publishing Office's position management and classification mission. Collaborated with various Federal Agencies and contracting companies to assess needs and offer expert classification skills. Advisory services included conducting desk audits, analyzing job and grade levels, preparing job evaluation reports, and developing comprehensive position descriptions in accordance with OPM Classification Standards. These position descriptions encompassed a wide range of jobs across General Schedule (GS-1 through GS-15), and Wage Grade pay grades. Interviewed employees, managers, supervisors, and senior staff to determine the existence of duties. Substantiated findings through detailed interviews and thorough research, documenting them in writing and providing supporting regulations for recommendations. Prepared and delivered training sessions for the classification team on utilizing the Suitability Executive Agent Position Designation Tool to determine required security clearance level for each position description. Worked independently with a strong commitment to supporting agency's mission. Possess an in-depth knowledge of the Monster classification system, instrumental in developing and building effective position descriptions. Proven track record of evaluating complex situations and delivering strategic insights and effective solutions to clients. Successfully led multiple projects to enhance operational efficiency and drive business growth. Exceptional problem-solving skills and a strong focus on client relationship management, well-equipped to contribute to organization's success.
Overview
18
18
years of professional experience
Work History
Senior Classification Consultant
West 4th Strategies/GPO
04.2020 - Current
- Designated Subject Matter Expert (SME), conducting desk audits, preparing summary evaluation reports, training staff, while working with difficult staff members
- Exhibit excellent customer service skills, listening and delivering a timely quality product
- Develop, evaluate and prepare position descriptions using FES Factors and following appropriate OPM Guidelines
- Make recommendations to managers regarding formatting of PD's, keeping abreast of changes in OPM directives
- Entrusted with confidential, sensitive information, keeping such information close hold
- Classify wage grade, mid-grade level, and SLS positions, and GS-1 -15 positions
- Received numerous accolades from managers and supervisors regarding customer service and thorough assessment of findings
Senior Classification Consultant
Business Management Associates/GPO
05.2019 - 04.2020
- Designated Subject Matter Expert (SME), conducting desk audits, preparing summary evaluation reports, working with difficult and less than cooperative staff members. Exhibit excellent customer service skills, listening and delivering a timely quality product. Develop, evaluate and prepare position descriptions using FES Factors and following appropriate Office of Personnel Management's (OPM) Guidelines. Make recommendations to managers regarding formatting of Position Descriptions, keeping abreast of changes in OPM directives. Advise manager regarding OPM's desire to make 40+ series obsolete, and determining the impact that it will have on GPO. Entrusted with confidential, sensitive information, keeping such information close hold. Classify wage grade, mid-grade level, and SLS positions, GS-1-15, and Wage Grade positions. Received numerous accolades from managers and supervisors regarding customer service and thorough assessment of findings.
Senior Classification Consultant
Federal Protective Services
01.2019 - 05.2019
- Prepared and reviewed agency 10 assorted position descriptions for sufficiency, accuracy and validated duties as prescribed by OPM guidelines, and applicable FES standards
- Met with Senior Management officials to discuss duties, organizational structure, and scope, complexities, contacts, and grade to determine the appropriate series
- Analyzed duties, and ensure duties support final grade determination
- Position descriptions were comprised of assorted series, supervisory, and grades, involving duties within the law enforcement community
Equal Employment Specialist
FEMA
02.2018 - 12.2018
- As an Equal Employment Specialist, reviewed Reports of Investigations, and Investigator Plans for sufficiency
- Made recommendations and assessed documents to ensure that timeframes are met, and fall within regulatory guidance
- Dealt with 10 -15 sensitive complaints involving sexual harassment and complex allegations per quarter
- Reviewed affidavits, researched policies and past practices
- Compiled investigative files and enter information into tracking systems on a daily basis
- Managed 30 - 45 cases, reviewed and investigated files for sufficiency, and conducted fact finding determinations
Sr. HR Consultant
TSA/Leidos/Lockheed Martin
05.2009 - 12.2017
- As a SR HR Consultant/Orientation Team Specialist, provided expert support in the following areas: Conducted on-site Orientation presentations for TSA MAP, Executive, TSES, at HQ TSA on a bi-weekly basis
- Name requested to conduct Orientation presentations for TSOs located in the field - within the TSA
- Instructed new hires on completing onboarding documents, discussing benefits, and military entitlements, while addressing all personnel concerns
- Verified on a bi-weekly, 450 - 600 files on I-9 employment data, and request documentation that was omitted or incorrectly submitted by the candidate/new hire pertaining to their boarding package
- Reviewed Federal Benefit forms for accuracy and or prior service
- Identified IT process improvement efficiencies and deficiencies
- Oversaw eVerify, keeping management abreast of changes in guideline, and provided status data
- Used sound judgement while generating and providing alternatives and recommendations
- Acted as the SME Customer Service liaison with eVerify and DHS officials
- Audited documents to ensure compliance with regulatory guidelines
- Performed a thorough review of all work products and conducted a conscientious review of documents
- Provided administrative oversight of eVerify, identified candidates whose credentials failed to clear and prepared reports as needed
- Processed eVerify documents used to establish employment eligibility, and resolving TNC notices
- Developed a method to scan and store processed eVerify documents to reduce paper
- Communicated effectively with our customers regarding onboarding concerns and with the Shared Service Center Staff ensuring needs were met
- Responsible for coordinating, e-mailing and distributing the 'wet signatures' to our contract executed airports who require additional oversight and assistance
- Guidance was provided verbally and in writing
- Responsible for identifying problems, providing solutions and providing an accurate assessment of the situation to meet the customers' needs
- Apprised management if there is a deviation to policy
- Acted as the agency Customer Service Liaison in support of new hires/candidates, Field Reps, TSA POCs, and HR Access staff interfacing, as needed to identify and resolved concerns pertaining to onboarding new hires, to include identifying system problems and enabling clients to complete onboarding documents
- Worked with the MAP and ESO staff as needed to ensure that the MAP and Executives were onboarded in a seamless manner
- Worked with IT to help them upgrade the systems needed to support onboarding
- Test data, analyze revisions, and recommend changes to ensure services are delivered in support of mission
- Involved in project/life cycle review
- Work with IT to ensure that the Orientation Teams needs were met within the perimeters of IT Service Management
- Ensured that a thorough analysis of data is conducted
- Monitored Certification Tool, and HC Insight data bases which were used to process incoming new hires, checking for discrepancies
- Responded to all inquiries (written or verbal) in a quick, accurate and timely manner
- Actively involved in the periodic functional system testing for EOD online
- Identified and document problems, review DR's to ensure concerns are documented, and or resolved, sharing the results with IT/Engineering
- Reviewed OPM's website and related sources to ensure that forms and data are current and accurate in the system
- Responsible for monitoring and updating Airports contact information, to ensure that the logistical information is correct in the automated system
- Analyzed, and evaluated position descriptions, providing support to TSA's classification team
- Accurately classified positions based upon appropriate OPM classification standards and regulatory guidance
- Initially worked as a Classification Specialist, researched job requirements, conducted reviews and job audits
- Ensured findings concurred with regulatory guidelines and established policies
- Prepared detailed written evaluations to support findings
- Conducted research to ensure compliance with OPM and Agency standards
- Conducted meetings with appropriate staff members to ensure positions complied with regulations and established guidelines
- Conducted job analysis and classification reviews for open and filled positions
- Within OHC, TSA
- Provided consultation, guidance and direction on staffing plans, proper position management, and identification of functions and competencies
- Provides advice to managers, and supervisors regarding proposed job structuring
- Worked directly with OHC TSA HR Specialists and Program Managers to ensure compliance
- Use various automated systems i.e., Microsoft Office Suite, Word, RPA, HRIS, Excel, Seibel, eOPF, Outlook, HC Insight and various shared programs to perform responsibilities of the position
Human Resource Consultant
Customs Border and Protection
05.2008 - 12.2008
- As a Human Resource Consultant, provided support in the following areas: Provided analytical and regulatory guidance in response to complaints of discrimination, grievances and settlement agreements on a daily basis
- Researched regulations, documents, and prepared written responses to sensitive, high profile Congressional and Freedom of Information Act requests
- Made sound decisions and recommendations interpreted, and developed important policies and programs in support of CBP's equal employment program
- Prepared responses to inquiries from applicants who have requested consideration in CBP's reemployed annuitant program
- Developed written products that articulated, interpreted, in response to complex, controversial, agency policies, and programs
- Ensured that written products contain no conflict with the policies and objectives of related programs
- Provided consultation services on the impact of employment decisions related to recruitment strategies and the use of Special Hiring Authorities
Human Resource Professional
TSA/Vedior/Accenture
11.2006 - 05.2008
- As a Human Resource Professional, provided support in the following areas: Researched, analyzed and processed personnel, payroll and pay records
- Accessed, identified and corrected payroll processing errors
- Worked independently in a secured, confidential work environment which required a National Security Clearance
- Utilized NFC data bases, Seibel, eOPF, eSF52 tool, TINQ, SPPS, Footprints/Peopleline, Universe and other payroll data bases on a daily basis
- Processed FEHB and LWOP Service Requests (SRs) between 60 - 80 on a bi-weekly basis and met established production goals
- Contacted appropriate agency HR officials to verify data and to expedite processing actions
- Developed and implemented training strategies and instructed 30 - 40 new employees regarding processing data and personnel records on a bi-week basis
- Performed routine clerical and document management responsibilities
Education
No Degree - Business Administration
Bowling Green State University
Bowling Green, OH06.1972
Graduate Certificate - EEO Career Intern Program With Emphasis On HR
Department of The Army Internship Program
Fort Lee, VA03-1991
Skills
- Problem-solving
- Job development
- HRIS expertise
- HR policies and procedures
- Attention to detail
- Onboarding process
- Employer outreach
- HR analytics
Accomplishments
- Achieved positive accolades by completing the training of GPO's classifiers in how to utilize the Position Designation Tool with accuracy and efficiency.
Active Clearances
- Public Trust Clearance, GPO
- Secret Clearance, Department of Defense, Previously Held, OPM, 10/01/09
Specialized Training
- MONSTER CLASSIFICATION SYSTEMS
- CLASSIFICATION REFRESHER
- Department of the Army EEO/ Personnel Intern Program
- Managing Workplace Conflicts
- General Mediation Skills
- General Observation
- Co-mediation
- Seibel Training
- EOPF Training
- EVerify Training
- RPA Training
- Security Training
Timeline
Senior Classification Consultant
West 4th Strategies/GPO
04.2020 - Current
Senior Classification Consultant
Business Management Associates/GPO
05.2019 - 04.2020
Senior Classification Consultant
Federal Protective Services
01.2019 - 05.2019
Equal Employment Specialist
FEMA
02.2018 - 12.2018
Sr. HR Consultant
TSA/Leidos/Lockheed Martin
05.2009 - 12.2017
Human Resource Consultant
Customs Border and Protection
05.2008 - 12.2008
Human Resource Professional
TSA/Vedior/Accenture
11.2006 - 05.2008
No Degree - Business Administration
Bowling Green State University
Graduate Certificate - EEO Career Intern Program With Emphasis On HR
Department of The Army Internship Program
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