Summary
Overview
Work History
Education
Skills
Availability
Languages
Timeline
Generic

Wanda Denise French

Coral Springs

Summary

Highly analytical and adaptable professional with exceptional communication and teamwork skills. Demonstrates a seamless transition into new environments, displaying a strong commitment to contributing to team success. Actively pursues opportunities to further develop professional skills, while maintaining a positive attitude and dedication to continuous learning and personal growth. Detail-oriented individual with exceptional communication and project management skills. Effectively and efficiently handles multiple tasks in fast-paced environments. Recognized for a proactive approach to identifying and addressing issues, focusing on optimizing processes and supporting team objectives.

Overview

21
21
years of professional experience

Work History

Customer Service 2

Department of Public Health
08.2022 - Current
  • Serve as the main point of contact for City residents via phone and e-mail; respond to requests for information about City policies and services.
  • Responds to customer request for septic drawing and other pertinent documents.
  • Proofing and correction for existing property records in the data system and/or creating new property records.
  • Emailing the requested records to the customer/contractor.
  • Attaching records to the property record manager in DHD.
  • Assist customer with the completion of the appropriate application for septic services and the collection of fees.
  • Communicates with internal and external customers to explain processes and offers assistance with complaint investigations and procedures.
  • Receives, screens, and directs telephone communications.
  • Respond promptly and courteously to the service needs of customers.
  • Develop and maintain positive working relationships with internal customers.
  • Complete call logs and reports.
  • Maintain accurate records to conduct tracking and timely follow-up of customer concerns and complaints.
  • Create and process work orders for service requests.
  • Compile data: prepare and submit accurate and timely reports as assigned.
  • Supervisor: Bonnie Turner (770 305-5147)
  • Okay to contact this Supervisor: Yes

Customer Service Representative

Department of Public Health
07.2021 - 07.2022
  • Check clients in for STD clinics.
  • Register clients for services.
  • Verifies client's eligibility and demographic.
  • Maintains files.
  • Provides information to patients about the services provided.
  • Schedules appointments.
  • Responds to telephone inquiries.
  • Verify medical insurance.
  • Collects and organizes data and maintains computer files.
  • Print appointment schedule for the next day services.
  • Process daily surveys.
  • Collect payments.
  • Performs other related duties as required.

Health Associate

Fulton County Board of Health
04.2020 - 06.2021
  • Check clients in for STD clinics.
  • Register clients for services.
  • Verifies client's eligibility and demographic.
  • Maintains files.
  • Provides information to patients about the services provided.
  • Schedules appointments.
  • Responds to telephone inquiries.
  • Verify medical insurance.
  • Collects and organizes data and maintains computer files.
  • Print appointment schedule for the next day services.
  • Process daily surveys.
  • Performs other related duties as required.
  • Supervisor: Sadie Sellers (404 613-1442)
  • Okay to contact this Supervisor: Yes

Child Support Service Agent 1

Department of Human Service (DCSS)
09.2019 - 03.2020
  • Process application for clients pertaining to child support cases.
  • Assisted clients with case information.
  • Assisted clients over the phone in person.
  • File, copy, fax, PC.
  • Assisted at the front desk check in.
  • Supervisor: Crystal Tolbert (404 559-4061)
  • Okay to contact this Supervisor: Yes

Record Technician

Department of Health
12.2018 - 02.2019
  • Responsible for the maintenance and updating all of Florida Department of Health (FDOH) clinic appointments, clients registration and the Cashiering using the Health Management System (HMS).
  • Responsible for the collection of fees and ensure guidelines and processes are consistently and completely applied in the areas of recording services, charging clients, issuing receipts, collecting fees, waiving and adjusting fees, adhering to the cash handling and accounts receivable policies.
  • Process clients refunds and post clients payments in Health Management System (HMS) as required.
  • Answer telephones in a timely and courteous manner.
  • Posts financial information into appropriate accounts; reconciles and/or audits financial information to ensure completeness and accuracy of information; researches and resolves discrepancies.
  • I have over 15 years mathematical computation experience.
  • I analyze information, define problems and implement resolutions.
  • I work in area where we just answer the phones for clients in all of Escambia and the surrounding areas.
  • Standard Office Equipment, Computer and Peripheral Equipment, Microfiche Machine.
  • Supervisor: Sharon Harris (850 595-6500)
  • Okay to contact this Supervisor: Yes

Fiscal Assistant II

Department of Health
08.2018 - 12.2018
  • Processed the dental billing for a third party company Pro.med.
  • Verified all clients insurance, demographic, update clients information.
  • Answered phones, processed in and outgoing mail.
  • Processed cash bags for all of the cashiers.
  • Processed daily bank deposit.
  • Verified and processed all checks to be mailed out.
  • Assisted in other areas as needed.
  • Supervisor: Eboney Robinson (850 595-6700)
  • Okay to contact this Supervisor: Yes

Customer Service / Cashier

Department of Health
10.2008 - 08.2018
  • Utilizing the computer to perform various applications in the state system HMS( Health Management System), including, but not limited to fee collections.
  • Utilize HMS system for scheduling, verifying, canceling and rescheduling clients appointments.
  • Completing and compiling accurate documentation for the visits.
  • Completing eligibility by following set guidelines.
  • Responsible for client check in and answering multi line telephones.
  • Establish and maintain medical records to include accurate assignment of color coded folders, labeling, correct placement of dividers with accurate forms; also consolidate or correct all duplicate charts.
  • Responsible for maintaining client confidentiality in all situations.
  • Verified medical insurance coverage.
  • Update client demographics, completing and compiling accurate documentation for the visits.
  • Collected payment, balance cash draw daily.
  • Maintain the encounter forms for daily service.
  • Perform other duties as needed.
  • Utilization of office equipment, scanner, fax, copier, printer, computer.
  • Trained in HIPAA, confidentiality, and security regulations, policies.
  • Supervisor: Vetta Atkins (850 595-6500)
  • Okay to contact this Supervisor: Yes

Data Entry Operator

Department of Health
09.2006 - 11.2007
  • Performed data entry work retrieved, verified, and transmitted data in the operation of the Escambia County Health Department.
  • Were responsible for the security of all records maintained with Information Technology Department.
  • Reset employee network and HAMS password accounts.
  • Served as a Customer Service Representative to include the Help Desk relief.
  • Operated a Window based workstation to enter data into the Health Clinic Management System (HAMS).
  • Prepared Daily Activity Records (DARs) for the mainframe upload on a weekly basis to include identifying and corrected errors.
  • Daily add and updated employee and client information.
  • Performed HMS client duplication reconciliation via merge/purge after a thorough evaluation utilizing Florida Medicaid Management Information System (FMMIS), FLSHOTS, Vital Statistic Records, Eligibility, and Medical Records.
  • Maintained the facility and IT filing systems.
  • Served as department record management liaison in performing destruction and storage of records.
  • Created purchasing requisition for supplies.
  • Computed and verified totals on requisitions bills, using adding machine or calculate.
  • Implemented policies and procedures to ensure an efficient and streamline work flow meeting deadlines to maintain compliance.
  • Produced reports, sorted, filed, batched, edited, answered telephones, research, and performed various other clerical tasks.
  • Utilized fax, copier, printer and scanner.
  • Performed other duties as needed.
  • Trained in HIPAA, confidentiality, and security regulations, policies, and procedures.

Clerk Specialist

Department Of Health
01.2004 - 09.2006
  • Utilizing the computer to perform various applications in the state system HMS( Health Management System), including, but not limited to fee collections.
  • Utilize HMS system for scheduling, verifying, canceling and rescheduling clients appointments.
  • Completing and compiling accurate documentation for the visits.
  • Completing eligibility by following set guidelines.
  • Responsible for client check in and answering multi line telephones.
  • Establish and maintain medical records to include accurate assignment of color coded folders, labeling, correct placement of dividers with accurate forms; also consolidate or correct all duplicate charts.
  • Responsible for maintaining client confidentiality in all situations.
  • Utilize Florida Medicaid System to verify medical insurance coverage.
  • Prompt response to requests for assistance at department medical records door by clients and staff.
  • Screening and purging medical records.
  • Update client demographics, completing and compiling accurate documentation for the visits.
  • Collect funds for payment of service and balance cash draw daily.
  • Maintain the encounter forms for daily service.
  • Perform other duties as needed.
  • Utilization of office equipment, scanner, fax, copier, printer, computer.
  • Trained in HIPAA, confidentiality, and security regulations, policies, and procedures.
  • Supervisor: Vetta Atkins (850 595-6500)
  • Okay to contact this Supervisor: Yes

Education

High school diploma or equivalent - GED

William Howard Taft
Bronx, NY
06.1981

Skills

  • Effective communication
  • Composed in stressful situations
  • Microsoft Office proficiency
  • Accurate data entry

Availability

Permanent, Presidential Management Fellows, Multiple, Full-time, Atlanta, GA, United States

Languages

English
Native or Bilingual

Timeline

Customer Service 2

Department of Public Health
08.2022 - Current

Customer Service Representative

Department of Public Health
07.2021 - 07.2022

Health Associate

Fulton County Board of Health
04.2020 - 06.2021

Child Support Service Agent 1

Department of Human Service (DCSS)
09.2019 - 03.2020

Record Technician

Department of Health
12.2018 - 02.2019

Fiscal Assistant II

Department of Health
08.2018 - 12.2018

Customer Service / Cashier

Department of Health
10.2008 - 08.2018

Data Entry Operator

Department of Health
09.2006 - 11.2007

Clerk Specialist

Department Of Health
01.2004 - 09.2006

High school diploma or equivalent - GED

William Howard Taft

Similar Profiles

  • Justin Corley

    Justin CorleyJustin Corley

    Warehouse Clerk at Department of Public HealthWarehouse Clerk at Department of Public Health

    View Profile
  • Isaiah Hawkins

    Isaiah HawkinsIsaiah Hawkins

    IT Technician I at Department of Public HealthIT Technician I at Department of Public Health

    View Profile
  • Emily Osinubi

    Emily OsinubiEmily Osinubi

    Sexual Assault Nurse Examiner (SANE) at Department of Public HealthSexual Assault Nurse Examiner (SANE) at Department of Public Health

    View Profile
Wanda Denise French