Summary
Overview
Work History
Education
Skills
Timeline
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Wanda Desdunes

Fairburn,GA

Summary

Seasoned Medical Office Coordinator with a proven track record at Christ the King Day Rehabilitation Services, adept in office management and patient scheduling. Excelled in ensuring HIPAA compliance and enhancing patient care through effective communication and problem-solving. Skilled in medical billing and records management, consistently improving office efficiency and patient satisfaction.

Overview

20
20
years of professional experience

Work History

Medical Office Coordinator

Christ the King Day Rehabilitation Services
College Park, GA
02.2017 - 11.2019
  • Organized patient records, including filing and updating medical histories.
  • Answered incoming calls from patients and provided basic information about services offered by the office.
  • Coordinated with other departments within the organization to ensure smooth operation of the front office activities.
  • Ordered medical supplies and equipment necessary for the practice's operations.
  • Ensured compliance with HIPAA regulations regarding patient privacy rights.
  • Resolved customer complaints in a timely manner while ensuring adherence to professional standards.
  • Reconciled account balances after each business day.
  • Computed balances, totals or commissions to support accounting team.
  • Resolved customer complaints or answered customers' questions.
  • Maintained accurate logs of all incoming calls, messages, faxes and emails regarding patient inquiries or concerns.
  • Verified patient demographics, insurance information and medical histories.
  • Provided assistance with billing inquiries or problems from patients or other healthcare providers.

Medical Office Assistant

Well Care Medical Care
Kenner, LA
01.2006 - 06.2016
  • Greeted patients and visitors in a professional and friendly manner.
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Verified insurance coverage for each patient visit.
  • Managed medical records using an electronic health record system.
  • Followed HIPAA guidelines to ensure confidentiality of patient information.
  • Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
  • Maintained a clean work environment by adhering to infection control protocols.
  • Registered patients and scheduled appointments.
  • Maintained confidentiality of records relating to clients' treatment
  • Collected co-pays and insurance data, applying full and proper payment to patient accounts.
  • Scheduled and confirmed patient appointments and consultations.

Medical Front Office Coordinator

South Claiborne Medical
Louisiana, New Orleans
10.1999 - 11.2005
  • Greeted patients, answered phones and scheduled appointments.
  • Verified patient demographics, insurance information and medical histories.
  • Prepared and maintained patient files and records.
  • Collected payments for services rendered and applied them to appropriate accounts.
  • Greeted visitors and checked them in for appointments or meetings.`
  • Answered incoming calls, took messages, and transferred calls to appropriate personnel.
  • Provided assistance with general inquiries from guests and employees.

Education

Some College (No Degree) - Certified Medical Assistant

American Career College
Louisiana, MO

Skills

  • Medical coding
  • Patient scheduling
  • Appointment setting
  • Office management
  • Insurance verification
  • Medical billing
  • Electronic health records
  • Database coordination
  • Medical knowledge and terminology
  • Office procedures
  • HIPAA compliance
  • Medical terminology expertise
  • Appointment coordination
  • Communication
  • Medical records management
  • Problem-solving
  • Payment processing

Timeline

Medical Office Coordinator

Christ the King Day Rehabilitation Services
02.2017 - 11.2019

Medical Office Assistant

Well Care Medical Care
01.2006 - 06.2016

Medical Front Office Coordinator

South Claiborne Medical
10.1999 - 11.2005

Some College (No Degree) - Certified Medical Assistant

American Career College

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Wanda Desdunes