Wanda Desselle-Pucket
Ulysses
Summary
Driven professional with a track record of enhancing office efficiency and confidentiality at Pioneer Communications. Excelled in procedure implementation and maintaining meticulous records, demonstrating strong numeracy and organizational skills. Proven ability to streamline processes, achieving significant improvements in data accuracy and interdepartmental coordination. Skilled in fostering excellent customer relations and improving operational procedures.
Overview
16
16
years of professional experience
Work History
Records Clerk
Pioneer Communications
10.2007 - 10.2021
- Followed confidentially regulations to maintain privacy.
- Assisted with typing, data entry, and answering incoming calls as required.
- Updated records with new information.
- Maintained accuracy of records by verifying accuracy of data in records.
- Coordinated with various departments to support cross-functional needs.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
Administrative Assistant
Kansas Department of Transportation
10.2005 - 10.2006
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed strategies to streamline and improve office procedures.
- Managed department budgets and generated financial reports for management review.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Maintained inventory of office supplies and placed orders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
Patient Services Representative
Bob Wilson Memorial Grant County Hospital
10.2005 - 10.2006
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Resolved patient billing issues in line with established guidelines.
- Answered incoming calls, scheduled appointments and filed medical records.
- Facilitated communication between patients and various departments and staff.
- Verified patient insurance eligibility and entered patient information into system.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Provided excellent customer service to patients and medical staff.
Education
No Degree - CNA
Wecareonline
Wichita, Kansas 07.2024
GED -
Brook Haven Community College
Texas05.1988
Skills
- Procedure Implementation
- Numeracy skills
- Understanding of filing systems
- File conversion
Timeline
Records Clerk
Pioneer Communications
10.2007 - 10.2021
Administrative Assistant
Kansas Department of Transportation
10.2005 - 10.2006
Patient Services Representative
Bob Wilson Memorial Grant County Hospital
10.2005 - 10.2006
No Degree - CNA
Wecareonline
GED -
Brook Haven Community College
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