Wanda Dillard

Assistant District Manager

Social Security Administration, SSA

06.1982 - 02.2022

Supervised day-to-day operations to meet performance, quality and service expectations.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Made hiring recommendations to increase company's productivity and profitability with quality workers.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored team members to enhance professional development and accountability in workplace.
Monitored security to protect employees, customers and property.
Increased employee performance and job satisfaction to strengthen retention and engagement.
Created employee schedules to align coverage with forecasted demands.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Defined clear targets and objectives and communicated to other team members.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Controlled resources and assets for department activities to comply with industry standards and government regulations.