Wanda Dotson
Fort Worth,TX
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Transportation Driver
Cristorey High School
Fort Worth, Texas
09.2020 - Current
- Transported riders to designated stops according to pre-determined schedules.
- Picked up clients from specific locations to transport and drop off at destinations.
Supported Home Living Supervisor
Daybreak/Caregiver
Fort Worth, Texas
05.2015 - 05.2023
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Worked closely with human resources to support employee management and organizational planning.
Customer Service Representative
Decision Support Systems(DSS)
Fort Worth, Texas
08.2005 - 01.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Waxahachie High School
Waxahachie, TX06-1975
Skills
- Scheduling appointments
- File Maintenance
- Administrative Support
- Customer Service
- Call handling
- Clerical Support
Accomplishments
Employee Of The Month
Good Driving Recognition
Received Several Promotions within Company
Certification
CPR Certified
Notary
Forklift Certification
Timeline
Transportation Driver
Cristorey High School
09.2020 - Current
Supported Home Living Supervisor
Daybreak/Caregiver
05.2015 - 05.2023
Customer Service Representative
Decision Support Systems(DSS)
08.2005 - 01.2015
High School Diploma -
Waxahachie High School
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