Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Wanda Dumont

Lehi,UT

Summary

Accomplished Manager at Carl's Jr with a proven track record of enhancing customer satisfaction and reducing operational costs. Expert in bilingual communication and customer engagement, adept at resolving disputes and leveraging attention to detail for process improvement. Skilled in efficient order fulfillment, evidenced by improved service delivery at Walmart. Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry.

Overview

5
5
years of professional experience

Work History

Online Grocery Associate

Walmart
10.2022 - Current
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.

Manager

Carl's Jr
02.2019 - 08.2022
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Education

High School Diploma -

Skyridge High School
3000 N Center ST
05.2022

Skills

  • English to Spanish translation
  • Fluent Bilingualism
  • Flexible scheduling
  • Complaint resolution
  • Customer Service
  • Attention to Detail
  • Customer Relations
  • Customer Support
  • Customer Engagemen

Languages

Spanish
Native or Bilingual

Timeline

Online Grocery Associate

Walmart
10.2022 - Current

Manager

Carl's Jr
02.2019 - 08.2022

High School Diploma -

Skyridge High School

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Wanda Dumont