Wanda Edmonds

Work History

Shopper

Instant Cart

01.2019 - Current

Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Consistently met deadlines and quality goals for accuracy and timeliness.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Selected best-quality perishable items such as meat and produce.
Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Tracked substitutions and informed customers of changes.
Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Demonstrated speed and accuracy in order item selection.
Scanned each item's barcode before item's removal from shelf.
Verified each item matched order sheet's description.
Observed store's safety regulations while engaged in product fulfillment activities.
Worked productively with customers to meet order requirements and service expectations.
Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty.
Loaded and unloaded orders at customer's homes or locations.
Kept vehicle clean and neat to offer professional impression to every customer.

Assurion Representative

Assurion

08.2019 - 06.2021

Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Communicated with clients and customers to gather, provide and share updated information on products and services.
Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Collected, arranged, and input information into database system.
Evaluated customer needs and feedback to drive product and service improvements.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Learned and followed all organizational policies and procedures to maintain safe and professional working environments.

Store Manager

Goodwill Industries

11.2017 - 07.2019

Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Approved regular payroll submissions for employees.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Trained new employees on proper protocols and customer service standards.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Assistant Manager

Walmart

02.2015 - 10.2017

We have won a safety award for the most improved
Sales have went u
Employee scheduling that improves employee performance reduces absenteeism
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored team members to enhance professional development and accountability in workplace.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Created employee schedules to align coverage with forecasted demands.
Developed strategy to increase sales and drive profits.
Reviewed sales and gross profit report to assess company efficiency.
Monitored security to protect employees, customers and property.
Ensuring smooth store operations
Assigning task and scheduling shifts
Monitor time lines to make sure displays and planograms are met
Solving problems as they arise
Responsible for task delegated by store manager or district manager

Rural Carrier Associate

RCA, Usps

11.2012 - 12.2014

Sort mail for delivery, arranging it in delivery sequence
Register, certify, and insure parcels and le ers
Obtain signed receipts for registered, certified, and insured mail; collect associated charges; and complete any necessary paperwork
Deliver mail to residences and business establishments along specified routes by walking and/or driving, using a combination of satchels, carts, cars, and small trucks
Return to the post office with mail collected from homes, businesses, and public mailboxes
Turn in money and receipts collected along mail routes
Sign for cash-on-delivery and registered mail before leaving the post office
Record address changes and redirect mail for those addresses
Enter change of address orders into computers that process forwarding address stickers.

Assistant Manager

Walmart

05.2010 - 10.2012

Resolve customer complaints regarding sales and service
Motivating employees to get the job done
Inventory Management
Responsible for task delegated by assistant manager
Provide direction for task assigned out
Assist employees with restocking merchandise when necessary
Assist with unloading of trucks
Making sure price integrity
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Mentored team members to enhance professional development and accountability in workplace.
Helped with planning schedules and delegating assignments to meet coverage and service demands.

Department Manager

Walmart

05.2008 - 11.2008

Customer service #1
Inventory stock and reorder when inventory drops to a specified level
Assign employees to specific duties
Se ing merchandise planograms
Price changes

Sales Associate

Walmart

11.2007 - 04.2008

Service #
Ge ing assigned task done
Helping department manager with tasks
Working outside my assigned department to help complete tasks when needed
Arriving at work on time and when called in.

Summary

Overview

Work History

Shopper

Assurion Representative

Store Manager

Assistant Manager

Rural Carrier Associate

Assistant Manager

Department Manager

Sales Associate

Education

High School Diploma -

Skills

Sewing and My Etsy Shop

Work Availability

Timeline

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