WANDA F. BOSTICK
Hope Mills,NC
Summary
Dynamic Executive Administrative Assistant adept at blending extensive administrative support with customer service excellence. Expertise in tax preparation, insurance verification, and complex data management, ensuring operational efficiency and confidentiality. Highly adaptable and proficient in facilitating effective communication and relationship management.
Overview
35
35
years of professional experience
Work History
Benefits Verification Specialist
Cencora Communications
Hope Mills, NC
03.2024 - 01.2025
- Verified Insurance Benefits
- Coordinated daily communications with various insurance companies to facilitate benefit verification
- Insurance Claims Approval or Denials for infusions
- Demonstrated professional phone skills while assisting customers
- Client Support/Establishing New Accounts
- Relationship Building/Client interaction management
- Performed accurate typing and data entry for documentation to ensure compliance and completeness
- Submitted assistance applications promptly to relevant departments for efficient processing and review
Front Office Administrative
Symmetry Health Services, PLLC
Laurinburg, NC
01.2024 - 07.2024
- Professional phone skills
- Customer Support/Communication
- Client Support/Establishing New Accounts
- Scheduling/Medical Billing Spreadsheet Maintenance
- Relationship Building/Client interaction management
- Organized documents for easy retrieval, enhancing team efficiency.
- Creating client folders
- Converted physical documents into digital format and sent via fax
- Entered data into spreadsheets and databases with precision, supporting accurate record-keeping.
Freight Broker, Sole Proprietor owned company
TyWan Industries LLC
Hope Mills, NC
01.2018 - 11.2021
- Contracted shipper loads with reliable carriers to ensure timely delivery and service quality.
- Established favorable pay rates to attract and retain reliable carriers.
- Quick pay for the Carriers
- Factoring with (TBS) Truckers Bookkeeper Service
- Managed outgoing and incoming legal documents, ensuring timely shipments without claims while overseeing client tax processing and account management.
- Business closed due to the pandemic
- Managed accounting tasks for numerous clients, ensuring timely preparation and submission of taxes.
DS IRS/REG. Specialist I/Adecco Staffing
BB&T/Trust, DS IRS/REG. Specialist I/Adecco Staffing
Lumberton, NC
01.2020 - 04.2020
- Entered legal documents into LawTrac for garnishments and processed new clients in GEP Smart System for IRS and Child Support levies, supporting various businesses
- Scanned legal documents to facilitate processing of garnishments and levies for BB&T and SunTrust bank accounts
- Filed legal documents using Lexis-Nexis for efficient legal record management
- Archive and box legal monthly filing
- Outgoing/Incoming of legal documents to appropriate departments
- Assumed responsibilities in temporary position
Accounts Receivable, Property Management/Express Pros
United Management II
Fayetteville and Hope Mills, NC
07.2019 - 12.2019
- Managed accounts receivable for vendors and properties, ensuring timely payments and accurate records.
- Property Manager of Westbrook Apartments, 72 units, Account Management, Lexis-Nexis
- Oversaw operations of Southview Townhomes, 106 units, enhancing tenant satisfaction and property maintenance.
- Directed operations for Creekpath Apartments, 48 units, maintaining occupancy and resident relations.
- Assisted in staffing functions during peak periods.
Central Scheduling Dept./Scheduler/Robert Half and Associates
Capefear Valley Health Pavilion
Raeford, NC
05.2019 - 07.2019
- Scheduled appointments using EPIC and SOARIAN scheduling software to optimize patient access.
- Coordinated appointment setup with EPIC and SOARIAN scheduling software to ensure efficient scheduling.
- Calculate Co-payments, Deductibles, Out of pocket expenses EPIC and SOARIAN scheduling software
- Verify Medical Benefits Various Insurance Websites
- Medicaid, Medicare, Supplement Insurances
- Excel Set Up Medical Transportation Obtain Referrals
- Transcribe Doctors orders through faxination Outlook
- Supported team operations by completing administrative tasks to enhance workflow efficiency.
Customer Service Analyst/Billing Clerk, for Robert Half and Associates
Mann + Hummel Purolator Filters, Inc.
Fayetteville, NC
02.2018 - 05.2019
- Process customer contracts for accounts and billing SAP/Contract Asst.
- Verify and distribute bills to the customer for Domestic and International shipments - SAP
- Manage account balances to identify outstanding debts and resolve discrepancies
- Collect all information needed to calculate bills receivable (order amounts, discount rate, etc.)
- Check the data input in the accounting system to ensure the accuracy of the final bill
- Issue invoices and bills and send them to customers through various channels (mail, email, etc.)
- Issue customer account statements periodically or whenever necessary
- Customer past due log and expedite log-QuickBooks
- Generated credits and debits to production invoices using QuickBooks and SAP.
- Process Credits-Debits SAP
- Coordinate document accuracy - Locate Missing Shipments
- Coordination with Vendor accounts SAP/QuickBooks
- Maintain customer online portals -Report and Track any errors - SAP
- Daily communication with Drivers, Customers, Trucklines and Warehouse employees on all status levels
- Daily communication with Shipping/Carriers/FedEx/UPS- Schedule-Routing Shipments
- Daily communication with the Traffic and Warehouse Manager
- Create Master label & bar code label info in SAP label table
- Enter and/or monitor all customer orders manually or through EDI into SAP
- Ensure accuracy of customer EDI as well as successful implementation of new EDI
- Verified and investigated customer accumulations to maintain accurate billing records
- Monitor, summarize, and report customer delivery ratings, including corrective action
- Monitor customer electronic notification systems such as SMART, DDL, Super G, SupplyOn, eSupplier Connect. Analyze distribution network, and transportation resources to determine the volume of product that can be exported
- Ongoing communication with the customer
- Ensured all customs paperwork for pre-production and production shipments was accurate.
- Assist warehouse supervisor and manager with the creation and maintenance of analytical reports
- Pricing in SAP schedule agreements
- Assist Shipping Coordinator with accurate ASN information for shipments and performance of ASN transmissions
- Create funding Legal Contracts for proposals, and funding documents
- Accurate record keeping and reporting financial stature utilizing QuickBooks, Account Management
- Perform all activities in a professional and positive manner
- Acceptable attendance record to ensure timely work completion
- Schedule, track, and trace rail shipments
- Perform tax preparation for shipments
- Practice good housekeeping techniques in keeping all areas of responsibility clean and organized, as well as plant floor 5's in designated Logistics areas
- Ensure that all work activities are in full compliance with all safety, health and environmental rules and regulations
- Negotiated contracts with vendors
- Complete daily, weekly and monthly inventory reports SAP -Excel
- Recruiting potential Clients/Customers
- Warehouse paperwork delivery for shipments - SAP
- Ensure that all work activities are in full compliance with all safety, health and environmental rules and regulations
- Negotiated contracts with vendors
Program Support Specialist /Contractor for the Federal Government
Trident Technologies / ARO Army Research
Durham, NC
06.2013 - 02.2018
- Import technical Evaluators organizational data information for proposal and monitor evaluation process. Prepare the funding plan in the (CIS) generates the Proposal Action Brief, and DA 3953 for the proposal selected for an award
- Work closely with other PSD admin support to determine the funding needs of PSD and request necessary funding to cover all due contract options and increments
- Created funding transfer request spreadsheets detailing fund allocation to PSD JONOs and submitting them to ARO Budget Analyst for SOMARDS updates and client account generation in GEP System.
- Track/monitor Division/Scientist/Customer funds to facilitate reconciling division's budget on a monthly basis
- Identified and evaluated funding opportunities for scientific projects supporting small businesses and colleges, and enhancing access to financial resources.
- Receive proposals, assign, track and monitor work packages in the CIS in order to send out acknowledgment letters to the (PI) Program Investigator.
- Drafted and sent accept or decline letters to proposed investigators.
- Conduct follow-up reminders on delinquent reviews and reports
- Coordinate all administrative support for Directorate/Division conferences, workshops, symposia and briefings, as well as hosting services for on-site meetings
- High aptitude/comprehension of Directorate and administrative regulations, policies, and procedures involving finance, procurement, and proposal processing by attending PSA meetings along with other relevant ARO meetings when appropriate
- Process payroll, leave, taxes. Telework using ATTAPs software
- Managed Outlook calendar for travel arrangements and meetings purposes
- Build funding documents in AROs Corporate Information System for tax procedures
- Budget data for taxable transactions, Lexis-Nexis
- Receive/compile tax data in response to data calls and taskers, Account Management
- Provide back-up phone and coverage as needed to the Office of the Director, ARO
- Coordinates necessary Service Contract Approvals Complete documents to initiate requisition of supplies
- Managed scientist budgets through SAP/HCM software (Human Capital Management) software
- Coordinate travel and conference attendance/registration
- Recruitment of potential Scientist candidates using ICIMS software
- Directed implementation of essential services and programs, ensuring adherence to policies and improving operational effectiveness.
- May serve as Zone Chief for Anti-Terrorism/Force Protection and Emergency evacuations of the ARO facility to include: maintaining an accurate roster of all personnel assigned within their assigned building zone, maintaining accountability by taking attendance of all personnel assigned within their zone during crisis events and incidents, and submitting Personnel Accountability Reports to the ARO Personnel Accountability Officer (PERSAO)
- May serve as Zone Chief for Anti-Terrorism/Force Protection and Emergency evacuations of the ARO facility to include: maintaining an accurate roster of all personnel assigned within their assigned building zone, maintaining accountability by taking attendance of all personnel assigned within their zone during crisis events and incidents, and submitting Personnel Accountability Reports to the ARO Personnel Accountability Officer (PERSAO)
Foreclosure/Bankruptcy Specialist
Stewart Law Firm, LLC
Henrico, VA
03.2012 - 05.2013
- Prepared and filed legal documents related to bankruptcy cases, managing correspondence with bankruptcy courts, trustees, and attorneys to ensure compliance and efficient communication.
- Reviewed and updated status of all assigned accounts in compliance with investor and insurer guidelines, ensuring timely and accurate processing.
- Coordinates with attorneys and/or defaulted borrowers to maximize efficiency and timeliness of resolutions through reinstatements, payoffs, and DIL or foreclosure sale.
- Prepared legal documents for management execution, including affidavits of debt and reinstatement letters, to facilitate smooth processing of cases.
- Maintain a thorough working knowledge of all foreclosure requirements of investors and insurers, as well as state and federal guideline updates.
- Review documents related to the sale of a foreclosed property
- File paperwork, ensuring that deadlines are met, verifying signatures, and attaching addenda
- Conducted title searches and prepared drive reports for property transactions.
- Review incoming expense invoices for accuracy and compliance with the established fees schedules of the Investors and/or Insurers.
- Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.
Dentistry Scheduler/ Medical Billing
Dr. Richard Livesay, DDS
Fredericksburg, VA
06.2003 - 02.2012
- Schedule Appointments Acuity scheduling software
- Verify Medical Benefits Various Insurance Websites
- Calculated co-payments, deductibles, out-of-pocket expenses using Acuity scheduling software to ensure accurate patient billing
- Medicaid, Medicare, Supplement Insurances
- Organized schedules and meetings through Outlook to enhance office efficiency and coordination
- Utilized Excel for data analysis and reporting
- Obtained referrals to facilitate timely patient care and support treatment continuity
Front Office Assistant
WORKED VARIOUS TEMP. POSITIONS WITH ATENA, BLUE CROSS BLUE SHIELD, AND KISER PERMENTE AS AN OPEN ENROLLMENT SPECIALIST FOR PROVIDERS- FROM 2000-2010
Ruther Glen, Virginia
01.2000 - 01.2010
- Answered incoming calls, responded to voicemails, and transferred calls to appropriate departments, facilitating effective communication.
- Processed customer payments through cash, credit cards, and checks, ensuring accurate transactions and customer satisfaction.
- Maintained cleanliness of front office and lobby areas to create a welcoming environment for visitors.
- Efficiently processed applications and updates in enrollment software systems.
General Rheumatology- Scheduler/Check In-Out Front Office/Medical Billing/Lab Assistant
Dr. Neil Stahl, MD
Fairfax, VA
04.1999 - 05.2003
- Coordinated appointment scheduling using Square Appointments software to optimize patient flow
- Calculated co-payments, deductibles, and out-of-pocket expenses using Square Appointments software to ensure accurate patient billing
- Verify Medical Benefits Various Insurance Websites
- Assisted with patient vitals, urine specimens, weight, height, and phlebotomy to support clinical assessments
- Set Up Medical Transportation Obtain Referrals
- Used Excel to organize and analyze information for reporting purposes.
- Leveraged Outlook to enhance workflow and maintain effective correspondence.
Pediatrician- Scheduler/Check In-Out Front Office/Medical Billing
Dr. Rebecca Simms, Pediatric
Pratt Healthcare Ruther Glen, VA
02.1990 - 04.1999
- Coordinated and scheduled appointments for patients to ensure timely access to care.
- Managed patient insurance information for Medicaid, Medicare, and supplemental policies to ensure comprehensive coverage.
- Calculated co-payments, deductibles, and out-of-pocket expenses for patient financial clarity.
- Verify Medical Benefits Various Insurance Websites
- Utilized Outlook and Excel to manage communications and organize data effectively.
- Transcribe Doctor's orders, File charts, Receptionist
- Assisted with measuring patient vitals, collecting urine specimens, and recording weight and height.
- Set Up Medical Transportation Obtain Referrals
Education
Bachelors Degree - Accountant/Business Management Administration, Accounting
Ashford University
Tucson, AZ04-2014
Associates Degree - Business Administration/Office Specialist/Management
Ashford University
Tucson, AZ03-2008
Certified - Pharmacy Technician
Walmart Pharmacy
Charlottesville, VA08-1992
Associates Degree - Sociology
Howard University
Washington, DC06-1983
Certified - Business Administration/Office Specialist/Management
General Communications
Seat Pleasant MD08-1978
Skills
- Microsoft Office Suite; Windows 10; Microsoft Office 365-Sharepo Printer, Fax, Filing; Outlook Express; Microsoft Project; Lotus Notes 8; Internet Technologies ; (CS) Contract Assistant Microsoft Visio; Power Point; Publisher; Datatec; EPIC; SOARIAN; Excel; Smart Draw; Corel Draw; Project Coordination Soft Dent; Med soft; 365; Documentation and Research; ADP System; Access; QuickBooks; SAP/ERP/HCM; PeopleSoft; Lexis-Nexis; BambooHR Payroll; TriNet HR Analysis-Front Office point of contact; Tracking System (iCIMS; Proof Reading; Intranet; Cable Transmission Scanning Technology; 70 wpm note hand; 85 wpm Typing; Taleo; (EBS) Employee Based Systems; Accounts Receivable/Payable; Account Management; Workday Payroll Management; Business to Business; Kronos; Medicaid; CIS; Sage Payroll; Medicaid; Carolina Access; (CAD) Computer Aided Design; (CIS) Science Application; Docs Open (PCF) Paperless Contract Files; Accounting/Spread Sheets; (CIS) Corporate Information System; ATTAPs Payroll, GEP Smart, Boston Post(BP) Appolio(Property Management App); LawTrac, Data Specialist, Medical Billing, Medical Coding, ERP Software, Kareo clinical, Centrix Workspace
- Insurance verification
- Insurance Verification
- Medical billing
- Claims processing
Timeline
Benefits Verification Specialist
Cencora Communications
03.2024 - 01.2025
Front Office Administrative
Symmetry Health Services, PLLC
01.2024 - 07.2024
DS IRS/REG. Specialist I/Adecco Staffing
BB&T/Trust, DS IRS/REG. Specialist I/Adecco Staffing
01.2020 - 04.2020
Accounts Receivable, Property Management/Express Pros
United Management II
07.2019 - 12.2019
Central Scheduling Dept./Scheduler/Robert Half and Associates
Capefear Valley Health Pavilion
05.2019 - 07.2019
Customer Service Analyst/Billing Clerk, for Robert Half and Associates
Mann + Hummel Purolator Filters, Inc.
02.2018 - 05.2019
Freight Broker, Sole Proprietor owned company
TyWan Industries LLC
01.2018 - 11.2021
Program Support Specialist /Contractor for the Federal Government
Trident Technologies / ARO Army Research
06.2013 - 02.2018
Foreclosure/Bankruptcy Specialist
Stewart Law Firm, LLC
03.2012 - 05.2013
Dentistry Scheduler/ Medical Billing
Dr. Richard Livesay, DDS
06.2003 - 02.2012
Front Office Assistant
WORKED VARIOUS TEMP. POSITIONS WITH ATENA, BLUE CROSS BLUE SHIELD, AND KISER PERMENTE AS AN OPEN ENROLLMENT SPECIALIST FOR PROVIDERS- FROM 2000-2010
01.2000 - 01.2010
General Rheumatology- Scheduler/Check In-Out Front Office/Medical Billing/Lab Assistant
Dr. Neil Stahl, MD
04.1999 - 05.2003
Pediatrician- Scheduler/Check In-Out Front Office/Medical Billing
Dr. Rebecca Simms, Pediatric
02.1990 - 04.1999
Bachelors Degree - Accountant/Business Management Administration, Accounting
Ashford University
Associates Degree - Business Administration/Office Specialist/Management
Ashford University
Certified - Pharmacy Technician
Walmart Pharmacy
Associates Degree - Sociology
Howard University
Certified - Business Administration/Office Specialist/Management
General Communications