WANDA FLOWERS
Jackson,MS
Summary
Results-oriented Customer Service Representative with years of experience in providing exceptional customer support and ensuring customer satisfaction. Skilled in managing high-call volumes, resolving complex inquiries, and maintaining a positive and professional demeanor. Adept at building strong rapport with customers, identifying their needs, and delivering tailored solutions. Proven ability to handle challenging situations and diffuse customer frustrations effectively. Strong communication, problem-solving, and multitasking skills. Committed to delivering top-notch service and exceeding customer expectations. Seeking to leverage my expertise to contribute to a dynamic customer service team in a reputable organization. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Alorica
12.2021 - 04.2023
- Respond to customer inquiries via phone, email, and live chat, addressing their concerns and providing accurate information
- Resolve customer complaints promptly and professionally, ensuring customer satisfaction and retention
- Assist customer with product selection, offering recommendations and providing detailed product knowledge
- Enter and maintain customer information in the CRM system, ensuring accurate records and efficient tracking of customer interactions.
Customer Service Representative
ASI GE Appliance
02.2021 - 08.2021
- Collaborated with cross-functional teams to resolve complex customer issues and escalate concerns when necessary
- Achieved and consistently exceeded monthly customer service targets, recognized as a top performer within the team
- Assisted customer in a high-volume call center environment, handling a large number of inbound calls daily
- Provided support and troubleshooting assistance for technical issues, guiding customers through step-by-step solutions.
- Answered constant flow of customer calls with minimal wait times
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
Customer Service Representative
Conduent
10.2018 - 09.2020
- Documented customer interactions and solutions accurately in the CRM system
- Collaborated with colleagues to develop and implement process improvements, resulting in increased efficiency and customer satisfaction
- Recognized for maintaining a high customer satisfaction rating and receiving positive feedback from customers
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Education
Associates - Business Management
Colorado Tec University
Colorado Springs, CO04.2015
Skills
- Coordination
- POS Systems and Ordering Platforms
- Customer Service
- Recordkeeping Strengths
- Problem-Solving Ability
- Process Optimization
- Prioritization
- Critical Thinking
- Credit Card Payment Processing
- Multi-Line Telephone Operation
- CRM Software
- Research
- Quality Control
- Report Preparation
- Customer Relations
- Technical Support
- Active Listening
- Lead Generation
- Documentation
- Conflict Mediation
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Microsoft Word
- Quality Assurance Controls
- Account Management
- Outstanding communication skills
Timeline
Customer Service Agent
Alorica
12.2021 - 04.2023
Customer Service Representative
ASI GE Appliance
02.2021 - 08.2021
Customer Service Representative
Conduent
10.2018 - 09.2020
Associates - Business Management
Colorado Tec University
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