Wanda Flowers

• Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
• Maintained good call control to quickly uncover questions and keep call times low.
• Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
• Consistently maintained a high level of professionalism while interacting with customers across diverse industries and backgrounds.

• Processed an average of 80 customer service requests per shift, maintaining a 95% accuracy rate.
• Achieved a 90% resolution rate for complex issues through effective problem-solving and escalation management.
• Implemented customer feedback initiatives that led to a 15% increase in overall customer satisfaction.
• Utilized CRM software to track and manage customer interactions, improving response times by 20%.
• Conducted follow-up surveys with customers to assess service satisfaction and identify areas for improvement.
• Collaborated with cross-functional teams to resolve customer issues, reducing average resolution time by 10%.
• Developed and maintained comprehensive knowledge of product and service offerings, enhancing support quality.

• Managed high call volumes, handling up to 120 customer interactions daily with a 97% customer satisfaction score.
• Resolved 90% of service inquiries on first contact, achieving a 25% increase in first-call resolution rates.
• Trained and mentored new hires, resulting in a 20% improvement in team productivity and performance.
• Implemented process changes that reduced average call handling time by 18%.
• Conducted regular audits of customer service interactions to ensure adherence to quality standards.
• Provided technical support and troubleshooting assistance, improving customer retention by 12%.
• Developed and executed strategies to enhance customer engagement and satisfaction, leading to a 15% increase in positive feedback.