Wanda Foss

Help customers with payment plans ,Translated all Spanish car deals Help peers collect there customer payments in order for Our Dealer Ship to make Our numbers .Making sure We all made bounces ..And We did each Month .Also work as closer .. going over all paper work with customer to insure they understood and had them sign, close deal

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Handled Spanish customers in fast paced office setting in coordination with solid team of 30 customer service assistance

• Maintained computer and physical filing systems.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Managed office of 50 employees ,operations while scheduling appointments for department managers.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Coordinated special projects and managed schedules.
• Compared vendor prices and negotiated for optimal savings.
• Evaluated employee records and productivity to complete employee evaluations.
• Utilized client and staff feedback to maintain customer partnerships and increase revenue.
• Monitored and evaluated personnel performance to all office of 50 employees complete annual reviews, recommend advancement or address productivity concerns.
• Arranged corporate and office conferences for company employees and guests.
• Prepared meeting materials and took clear notes to distribute to stakeholders.
• Oversaw quality control and productivity rates to increase revenue and production times.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Coached employees through day-to-day work and complex problems.
• Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
• Coached team members to deliver hospitable, professional service while adhering to set service models.
• Exceeded team goals and collaborated with staff members to implement customer service initiatives.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Resolved account issues to build rapport and relationships with clients.